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ITIL 3 day Foundation 

Classroom based course with study materials, tutor support and exams included.


SPOCE Project Management

Summary

Price
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Payment options

Purchase order, credit or debit card, monthly payment plans

Study method
Classroom
Duration
3 Days, Full-time
Qualification
ITIL V3 Foundation
21 CPD points / hours
Professional What's this?
Additional info
  • Tutor is available to students

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Location & dates

Location
Address
Hallmark Hotel - West Cliff, Durley Chine Road, Bournemouth, Dorset,
Durley Chine Road
BOURNEMOUTH
Dorset
BH25JS
Address
SPOCE, 2nd Floor, New London House, 6 London Street, London,
London Street
City Of London
London
EC3R7LP

Overview

About the Course This ITIL® V3 Foundation Certificate in IT Service Management three day course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

Designed for

• IT Managers or Practitioners involved in the strategy, design, implementation and ongoing delivery of business-used IT services.

Qualification

ITIL V3 Foundation
Awarded by PEOPLECERT
21 CPD points / hours

Course media

Description

Contents

Course Focus

• Service Management as a practice

• The concept of good practice

• The concept of a service & Service Management

• Define processes, roles and functions.

The Service Lifecycle

• Understand the Service Lifecycle and its key concepts

• Understand the business value of the phases.

Key concepts and definitions

• Understanding the key terminology, the key concepts of Service Management, key principles and models.

Service Strategy

• What is Service Strategy?

• Understand the goals & objectives of Service Strategy

• Understand the 4 main activities of Service Strategy

• Basic overview of value creation through services

• Overview 3 Service Strategy processes.

Service Design

• Importance of people, processes, products & partners

• Understand the five major aspects of Service Design

• Understand the different sourcing approaches

• Overview of the 7 Service Design processes.

Service Transition

• Explain the Service V model

• Overview of Service Transition processes.

Service Operation

• IT Service versus technology components

• Quality of Service versus cost of service

• Reactive versus proactive

• Overview of the Service Transition processes

• Objectives of Continual Service Improvement

• The 7 step improvement process.

Functions

• The Service Desk; Technical Management

• Application Mgmt; IT Operations Mgmt.

Roles

• Process owner; Service Owner; RACI model in determining organisational structure

Technology and Architecture

Course Objectives

To give delegates the grounding in ITIL Service Management and the first step into the ITIL qualifications framework. Enables all staff working within an IT environment to appreciate the structure to Information Technology Service Management.

Exams

Foundation: 60 mins, closed-book. 40 multiple-choice questions. Required pass mark 65% (26/40).

Passing the exam will give you an internationally recognised professional qualification, and is a pre-requisite for further courses and study in ITIL..

Who is this course for?

Those who require a basic understanding of the ITIL framework

  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL.

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