IT Technician Level 1

Prime Course

Reed Courses Certificate of Completion

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Final Exam

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• Disclaimer 01:00

  • 1: Disclaimer 01:00

• Lecture 1: Introduction to IT and Computer Hardware 35:00

  • 2: Lesson 1.1: Overview of the IT Industry 04:00
  • 3: Lesson 1.2: Key Roles and Responsibilities of an IT Technician 06:00
  • 4: Lesson 1.3: Introduction to Computer Components (Motherboard, CPU, RAM, etc.) 06:00
  • 5: Lesson 1.4: Storage Devices: HDDs, SSDs, and External Drives 06:00
  • 6: Lesson 1.5: Input and Output Devices (Keyboards, Mice, Printers, Monitors) 07:00
  • 7: Lesson 1.6: Assessment 06:00

• Lecture 2: Software Fundamentals 32:00

  • 8: Lesson 2.1: Types of Software: Operating Systems vs. Applications 06:00
  • 9: Lesson 2.2: Installing and Configuring Operating Systems (Windows, macOS, Linux) 07:00
  • 10: Lesson 2.3: Software Installation and Removal 07:00
  • 11: Lesson 2.4: Basic Software Troubleshooting Techniques 08:00
  • 12: Lesson 2.5: Assessment 04:00

• Lecture 3: Networking Basics 44:00

  • 13: Lesson 3.1: Introduction to Computer Networks 07:00
  • 14: Lesson 3.2: Network Devices and Their Functions (Routers, Switches, Modems) 07:00
  • 15: Lesson 3.3: Wired vs. Wireless Networks 08:00
  • 16: Lesson 3.4: Setting Up a Basic Home Network 06:00
  • 17: Lesson 3.5: Common Network Troubleshooting Techniques 08:00
  • 18: Lesson 3.6: Assessment 08:00

• Lecture 4: Computer Maintenance and Troubleshooting 42:00

  • 19: Lesson 4.1: Basic Computer Maintenance Procedures (Cleaning, Hardware Checks) 07:00
  • 20: Lesson 4.2: Troubleshooting Boot Issues and Blue Screen Errors 07:00
  • 21: Lesson 4.3: Diagnosing and Replacing Faulty Hardware 08:00
  • 22: Lesson 4.4: Disk Cleanup, Defragmentation, and File Management 07:00
  • 23: Lesson 4.5: Safety Procedures: ESD, Safe Handling of Components 07:00
  • 24: Lesson 4.6: Assessment 06:00

• Lecture 5: Security Basics 44:00

  • 25: Lesson 5.1: Introduction to IT Security 07:00
  • 26: Lesson 5.2: Types of Malware and How to Prevent Them (Viruses, Trojans, etc.) 07:00
  • 27: Lesson 5.3: Firewall and Antivirus Basics 08:00
  • 28: Lesson 5.4: Understanding User Permissions and Access Control 07:00
  • 29: Lesson 5.5: Basic Data Backup Procedures and Best Practices 08:00
  • 30: Lesson 5.6: Assessment 07:00

• Lecture 6: Customer Service and Communication 49:00

  • 31: Lesson 6.1: Importance of Communication in IT Support 07:00
  • 32: Lesson 6.2: Handling Common IT Support Requests 08:00
  • 33: Lesson 6.3: Remote Assistance Tools and Techniques 09:00
  • 34: Lesson 6.4: Writing Effective Emails and Support Tickets 07:00
  • 35: Lesson 6.5: Managing Difficult Customers and Escalations 09:00
  • 36: Lesson 6.6: Assessment 09:00

• Lecture 7: IT Technician Tools and Equipment 35:00

  • 37: Lesson 7.1: Overview of Essential IT Tools (Multimeter, Screwdrivers, Crimpers) 07:00
  • 38: Lesson 7.2: Software Tools for IT Technicians (Diagnostics, Remote Access, etc.) 08:00
  • 39: Lesson 7.3: Setting Up and Using Virtual Machines 08:00
  • 40: Lesson 7.4: Using Command Line and Scripting for Basic Tasks 06:00
  • 41: Lesson 7.5: Assessment 06:00

• Lecture 8: Career Pathways and Certification 42:00

  • 42: Lesson 8.1: Pathways to Becoming a Certified IT Technician 07:00
  • 43: Lesson 8.2: Preparing for Entry-Level IT Certification 08:00
  • 44: Lesson 8.3: Building a Professional IT Resume 06:00
  • 45: Lesson 8.4: Interview Skills for IT Roles 07:00
  • 46: Lesson 8.5: Continuing Education and Career Progression 08:00
  • 47: Lesson 8.6: Assessment 06:00

• Assessment 15:00

  • 48: Final Exam 15:00

This IT course offers a comprehensive introduction to the key principles, tools, and techniques used by IT technicians. You will begin by learning the fundamentals of computer hardware, including components, storage devices, and input/output peripherals, before moving on to software installation, configuration, and troubleshooting. Networking modules cover the basics of wired and wireless systems, essential devices, and common problem-solving methods.
You will also gain practical experience in computer maintenance, IT security, and data protection. Modules on customer service and communication provide the skills needed to interact effectively with users and resolve support requests professionally. The course concludes with guidance on tools, equipment, and career pathways, including preparation for industry-recognised certifications such as CompTIA A+.

The IT Technician Level 1 course is ideal for beginners, school leavers, career changers, or anyone looking to gain a solid foundation in IT. It is also suitable for those already working in entry-level technical support roles who wish to strengthen their skills and prepare for certification.

There are no formal entry requirements for this IT course. Learners should have basic computer literacy, internet access, and a willingness to develop both technical and problem-solving skills. A keen interest in technology will help you make the most of the training.

Completing this IT training can lead to entry-level positions such as IT support technician, helpdesk assistant, or junior network technician. It can also serve as a stepping stone toward advanced certifications and roles in system administration, networking, and cybersecurity.

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