IT Technician Fundamentals Level 1

Course Line On Demand

Final Exam

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• Disclaimer 01:00

  • 1: Disclaimer 01:00

• Lecture 1: Introduction to IT and Computer Hardware 35:00

  • 2: Lesson 1.1: Overview of the IT Industry 04:00
  • 3: Lesson 1.2: Key Roles and Responsibilities of an IT Technician 06:00
  • 4: Lesson 1.3: Introduction to Computer Components (Motherboard, CPU, RAM, etc.) 06:00
  • 5: Lesson 1.4: Storage Devices: HDDs, SSDs, and External Drives 06:00
  • 6: Lesson 1.5: Input and Output Devices (Keyboards, Mice, Printers, Monitors) 07:00
  • 7: Lesson 1.6: Assessment 06:00

• Lecture 2: Software Fundamentals 32:00

  • 8: Lesson 2.1: Types of Software: Operating Systems vs. Applications 06:00
  • 9: Lesson 2.2: Installing and Configuring Operating Systems (Windows, macOS, Linux) 07:00
  • 10: Lesson 2.3: Software Installation and Removal 07:00
  • 11: Lesson 2.4: Basic Software Troubleshooting Techniques 08:00
  • 12: Lesson 2.5: Assessment 04:00

• Lecture 3: Networking Basics 44:00

  • 13: Lesson 3.1: Introduction to Computer Networks 07:00
  • 14: Lesson 3.2: Network Devices and Their Functions (Routers, Switches, Modems) 07:00
  • 15: Lesson 3.3: Wired vs. Wireless Networks 08:00
  • 16: Lesson 3.4: Setting Up a Basic Home Network 06:00
  • 17: Lesson 3.5: Common Network Troubleshooting Techniques 08:00
  • 18: Lesson 3.6: Assessment 08:00

• Lecture 4: Computer Maintenance and Troubleshooting 42:00

  • 19: Lesson 4.1: Basic Computer Maintenance Procedures (Cleaning, Hardware Checks) 07:00
  • 20: Lesson 4.2: Troubleshooting Boot Issues and Blue Screen Errors 07:00
  • 21: Lesson 4.3: Diagnosing and Replacing Faulty Hardware 08:00
  • 22: Lesson 4.4: Disk Cleanup, Defragmentation, and File Management 07:00
  • 23: Lesson 4.5: Safety Procedures: ESD, Safe Handling of Components 07:00
  • 24: Lesson 4.6: Assessment 06:00

• Lecture 5: Security Basics 44:00

  • 25: Lesson 5.1: Introduction to IT Security 07:00
  • 26: Lesson 5.2: Types of Malware and How to Prevent Them (Viruses, Trojans, etc.) 07:00
  • 27: Lesson 5.3: Firewall and Antivirus Basics 08:00
  • 28: Lesson 5.4: Understanding User Permissions and Access Control 07:00
  • 29: Lesson 5.5: Basic Data Backup Procedures and Best Practices 08:00
  • 30: Lesson 5.6: Assessment 07:00

• Lecture 6: Customer Service and Communication 49:00

  • 31: Lesson 6.1: Importance of Communication in IT Support 07:00
  • 32: Lesson 6.2: Handling Common IT Support Requests 08:00
  • 33: Lesson 6.3: Remote Assistance Tools and Techniques 09:00
  • 34: Lesson 6.4: Writing Effective Emails and Support Tickets 07:00
  • 35: Lesson 6.5: Managing Difficult Customers and Escalations 09:00
  • 36: Lesson 6.6: Assessment 09:00

• Lecture 7: IT Technician Tools and Equipment 35:00

  • 37: Lesson 7.1: Overview of Essential IT Tools (Multimeter, Screwdrivers, Crimpers) 07:00
  • 38: Lesson 7.2: Software Tools for IT Technicians (Diagnostics, Remote Access, etc.) 08:00
  • 39: Lesson 7.3: Setting Up and Using Virtual Machines 08:00
  • 40: Lesson 7.4: Using Command Line and Scripting for Basic Tasks 06:00
  • 41: Lesson 7.5: Assessment 06:00

• Lecture 8: Career Pathways and Certification 42:00

  • 42: Lesson 8.1: Pathways to Becoming a Certified IT Technician 07:00
  • 43: Lesson 8.2: Preparing for Entry-Level IT Certification 08:00
  • 44: Lesson 8.3: Building a Professional IT Resume 06:00
  • 45: Lesson 8.4: Interview Skills for IT Roles 07:00
  • 46: Lesson 8.5: Continuing Education and Career Progression 08:00
  • 47: Lesson 8.6: Assessment 06:00

• Assessment 15:00

  • 48: Final Exam 15:00

IT Technician Fundamentals Level 1 consists of eight structured lectures, followed by a final assessment. Each lecture is divided into lessons that progressively develop understanding of IT technician responsibilities and core technical areas.

The course begins with an introduction to IT and computer hardware, explaining the IT industry, the role of an IT technician, and the function of key computer components such as processors, memory, storage devices, and input/output equipment.

Software fundamentals explore different types of software, operating systems, and basic installation and configuration processes. Learners also develop awareness of common software troubleshooting techniques.

Networking basics introduce computer networks, network devices, wired and wireless connections, and how basic home or small-office networks are set up and supported. Common network issues and troubleshooting approaches are examined.

Computer maintenance and troubleshooting focus on routine maintenance, diagnosing common problems, safe handling of components, and basic system optimisation tasks.

Security basics introduce essential IT security concepts, including malware awareness, antivirus and firewall basics, access control, and data backup practices.

Customer service and communication develop understanding of effective communication in IT support roles. Learners explore handling support requests, remote assistance tools, documentation, and managing challenging interactions professionally.

IT technician tools and equipment introduce common hardware tools, diagnostic software, virtual machines, and basic command-line awareness.

Career pathways and certification explore entry-level IT career options, professional development, resume preparation, interview skills, and continuing learning opportunities.

Assessment allows learners to demonstrate understanding of IT technician fundamentals and applied awareness.

Certification

Upon successful completion of the IT Technician Fundamentals Level 1 course, learners receive a free digital certificate from Reed confirming course completion. A provider-issued course completion certificate is also available following verification, with optional premium certificates and academic transcripts offered separately.

This course is suitable for beginners with no prior IT experience who want to develop foundational understanding of IT technician roles. It is ideal for students, career changers, jobseekers, and individuals seeking entry-level IT knowledge or preparation for further technical study.

No formal qualifications or prior experience are required to enrol on this IT technician course. Learners should have a basic standard of English, access to the internet, and a computer, tablet, or smartphone. Completion of the final assessment is required to successfully finish the course.

This IT technician course supports progression into entry-level IT support roles, helpdesk assistance, technical support trainee positions, or further study in information technology and computing.

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