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IT Support Technician & IT Training
Cambridge Open Academy

Big Sale Event | CPD Accredited | Updated 2025 | FREE PDF Certs | In-depth Study |100% Pass Rate | 24/7 Learner Support

Summary

Price
£21 inc VAT
Study method
Online
Course format
Reading material - slides
Duration
2 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • PDF Certificate - Free
  • Hardcopy Certificate - £10
Assessment details
  • Mock Exam & Final Exam (included in price)
Additional info
  • Tutor is available to students

Overview

The IT support sector is experiencing tremendous growth. There are 140,000+ UK job openings in IT and a £29,800 average entry-level salary as an IT Support Technician which causes the UK government to predict a 10% rise in IT technician roles by 2030.

The IT Support Technician & IT Training course equips you with the fundamental skills and knowledge to excel in the field of IT support. From troubleshooting technical issues to managing hardware and software installations, this course prepares you for a successful career as an IT support technician.

This comprehensive IT Support Technician & IT Training course equips you with the foundational knowledge in IT Support to jumpstart your career in this exciting and in-demand field. Evaluate and fix technical issues to ensure equipment functions smoothly.

By the end of the IT Support Technician course, you'll be able to:

  • Define key IT Support concepts and explain the role of an IT Support Technician.
  • Identify essential computer hardware components and their functions.
  • Understand the core principles of operating systems and networking.
  • Implement basic troubleshooting techniques to resolve common IT issues.
  • Explore the fundamentals of cloud computing and virtualisation technologies.
  • Grasp the significance of computer security practices and identify potential cyber threats.

Key Features & Benefits:

  • Learn from the expert IT Support Technician in the field
  • Gain a comprehensive understanding of IT Support Technician & IT Training
  • Cost-effective Learning
  • Career advancement opportunities as an IT Support Technician
  • Find the proper personal balance

How it works:

  • The IT Support Technician course is delivered online, so you can access it from anywhere.
  • It is self-paced, so you can work through it at your own pace.
  • Lifetime access makes your learning period more flexible.

Equip Yourself for a Fulfilling IT Support Career!

Certificates

Assessment details

Mock Exam & Final Exam

Included in course price

Mock Exam

  • You may attempt the Mock Exam up to 3 times
  • Mock exams are for practice and do not affect your final certification

Final Exam

  • You are allowed 1 attempt at the Final Exam
  • A passing score is needed to receive your course certificate

Reattempt Policy

  • If you don't pass the Final Exam, you may retake it by paying a £3.99 reassessment fee.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

IT Support Technician & IT Training course covers the core responsibilities of an IT support technician, including technical troubleshooting, network support, and customer service, which opens endless career possibilities in the IT industry. You'll learn how to diagnose and resolve common IT problems, manage software and hardware setups, and ensure smooth operations for businesses. With hands-on exercises and real-world scenarios from expert IT Support Technicians, you'll gain practical experience that can be directly applied in the workplace.

IT Support Technician & IT Training course is designed for a theoretical learning experience, providing a solid foundation in IT support concepts. Through in-depth modules and clear explanations, you'll gain a thorough understanding of the essential elements that underpin successful IT support.

Curriculum list:

  • Module 01: Introduction to IT
  • Module 02: IT Concepts and Terminology
  • Module 03: Computer Hardware
  • Module 04: Operating Systems
  • Module 05: Networking
  • Module 06: Computer Security
  • Module 07: Virtualisation and Cloud Computing
  • Module 08: Troubleshooting

Our Specialised Delivery Method:

  • Learn by Doing: Interactive activities keep you engaged.
  • Go Mobile: Works on any device, no downloads needed.
  • Easy to Use: Simple design for all learners.
  • Track Progress: Stay motivated with clear progress tracking.
  • Visually Appealing: Enjoyable learning experience.

By mastering this core knowledge, you'll be well-positioned to pursue further IT qualifications or an entry-level IT support technician role.

Who is this course for?

IT Support Technician & IT Training course is designed for anyone looking to start or advance their career as an IT support technician. It's perfect for beginners who want to gain essential IT skills, as well as professionals seeking to enhance their technical expertise. If you're interested in IT support, technical troubleshooting, or providing effective customer service in the IT field, this course is ideal for you.

IT Support Technician Course is also beneficial for:

  • Individuals with an interest in a career in IT support
  • Those seeking to understand the fundamentals of computer technology
  • Professionals looking to enhance their IT literacy for career advancement
  • Anyone curious about the inner workings of computers and networks

Requirements

Enrolling in an IT Support Technician & IT Training course is quite simple!

  • No prior knowledge needed
  • Compatible with any internet-enabled device, including computers, tablets, and smartphones.
  • Consistent learning experience
  • Accessible anywhere, anytime
  • No limitations on access
  • Use Wi-Fi or mobile data

Career path

  • IT Support Technician – £22,000 to £30,000 per year

  • Helpdesk Analyst – £20,000 to £28,000 per year

  • Network Support Technician – £25,000 to £32,000 per year

  • IT Administrator – £24,000 to £35,000 per year

  • IT Systems Coordinator – £28,000 to £38,000 per year

  • Junior IT Manager – £32,000 to £45,000 per year

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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