IT Support Technician - Complete Career Guide 2025

Janets

CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited Hard Copy Certificate

Hard copy certificate - £9.99

Multiple Choice Questions (MCQ)/Assignment

Included in course price

Learning Outcomes

After completing this course, you will be able to:

• Troubleshoot hardware and software issues using systematic diagnostic methods to ensure continuous functionality across computing environments and devices.
• Configure operating systems and install essential software applications to support efficient and secure computer system performance in work environments.
• Manage user accounts, permissions, and security settings to safeguard data and maintain network integrity within organisational IT systems.
• Monitor network performance, identify bottlenecks, and resolve connectivity issues using appropriate tools and structured network protocols.
• Apply cybersecurity measures to identify, report, and mitigate common digital threats, ensuring data confidentiality and system protection.
• Install and maintain computer hardware components, ensuring system compatibility and minimising downtime through preventative maintenance procedures.
• Utilise system imaging and backup techniques to recover data and restore functionality during system failures or unexpected disruptions.
• Communicate technical issues effectively to both technical teams and non-technical users to enhance support delivery and user experience.
• Employ command-line tools and scripting languages to automate routine IT support tasks, improving efficiency and response time.
• Adhere to health and safety guidelines within IT environments, promoting safe usage and maintenance of equipment and infrastructure.

Certification

All students who successfully complete the course can instantly download their free e-certificate. You can also purchase a hard copy of the certificate, which will be delivered by post for £9.99.

• Those curious about how computer systems operate and wish to explore structured methods to maintain and manage them securely.
• People eager to develop core technical skills for supporting devices and networks in everyday computing environments or workplaces.
• Anyone seeking a foundational path into computing support without a formal background but with enthusiasm to gain technical knowledge.
• Enthusiasts interested in solving computing issues and learning how to assist others with device and connectivity problems effectively.
• Learners aiming to build essential digital skills relevant to current and evolving technology needs in personal or professional settings.

There are no formal entry requirements for this course. Any UK resident over the age of 18 can enroll, but it is better if you have basic English language skills, computer literacy, and a valid UK work permit.

• IT Support Technician (£21,000 to £32,000)
• Helpdesk Analyst (£22,000 to £35,000)
• Technical Support Specialist (£24,000 to £38,000)
• Network Support Engineer (£28,000 to £45,000)
• Systems Administrator (£30,000 to £48,000)
• IT Infrastructure Technician (£26,000 to £42,000)
• Desktop Support Engineer (£25,000 to £40,000)
• IT Operations Analyst (£29,000 to £46,000)