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IT Support Technician and Technical Support Helpdesk Fundamentals

Winter Sale : Up to 98% Off > 15 Career-Oriented Courses > Free Gifts > Free CPD Certified PDF Certificate > Free Exams



£75 inc VAT
Or £25.00/mo. for 3 months...
Study method
Course format What's this?
173 hours · Self-paced
Access to content
Lifetime access
No formal qualification
220 CPD hours / points
  • Certificate of completion - Free
  • Hard copy certificate - £8
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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►►► Enrolment Gifts ◄◄◄ **FREE PDF Certificate**FREE Hardcopy Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter **

It is no secret that IT jobs are among the most demanding fields. Your skills and expertise in IT will not go unnoticed. Moreover, you can be your own boss and work from the convenience of your home. Let’s look at some stats. As of September 2022, nearly 940 thousand people were employed in the IT, software and computer services sub-sector of the UK's creative industries. Of these, approximately 116 thousand people were self-employed.

Although the UK's tech sector has more chances because of rapid technological improvements, skills shortages must be resolved. Find the dream job in IT or be self-employed with this extensive IT Support Technician bundle.

An IT Support Technician is a person who provides technical assistance to users of computer hardware and software. They are responsible for diagnosing and resolving computer-related problems, as well as providing technical support to customers. They also often install, configure, and maintain computer systems, networks, and software and provide training and guidance to users. IT Support Technicians must have a strong knowledge of computer systems, networks, and software, as well as excellent customer service skills. They must also be able to troubleshoot problems quickly and effectively.

In this bundle, we are offering 11 courses to make you a tech geek. It covers everything from IT fundamentals to software development, mobile devices, networking, computer hardware, cloud computing, cybersecurity, malware removal and access management to cryptography and PKI.

So what are you waiting for? Press the Enrol button now!

This IT Support Technician Bundle consists of the following career-oriented courses:

  • ➥ Course 01: IT Support Technician Training
  • ➥ Course 02: Network Security and Risk Management
  • ➥ Course 03: CompTIA Network
  • ➥ Course 04: Information Management
  • ➥ Course 05: Web Application Penetration Testing Course
  • ➥ Course 06: CompTIA Cloud+ (CV0-002)
  • ➥ Course 07: It: Ethical Hacking, IT Security and IT Cyber Attacking
  • ➥ Course 08: Computer Operating System and Troubleshooting
  • ➥ Course 09: Building Your Own Computer Course
  • ➥ Course 10: It: Ethical Hacking, IT Security and IT Cyber Attacking
  • ➥ Course 11: SQL Database Administrator
  • ➥ Course 12: MS Word Essentials – The Complete Word Course – Level 3
  • ➥ Course 13: Data Protection (GDPR) Practitioner
  • ➥ Course 14: Website Hacking From Scratch
  • ➥ Course 15: Decision Making and Critical Thinking Online Course

The IT Support Technician Bundle has been prepared by focusing largely on career readiness.

Learning Outcome

Here are a few important skills you will achieve from our course -

  • Know every IT component
  • Understand how operating systems work
  • Learn the languages and tools for constructing software
  • Symmetric and asymmetric encryption
  • Password-based encryption
  • The structure and parts of a computer
  • Recognise the operation of a central processing unit (CPU)
  • Possess a thorough knowledge of the fundamentals of computer engineering

Why Choose Our Course?

  • Step-by-step lessons
  • One-to-one assistance from professionals if you need it
  • Innovative exams to test your knowledge after the course
  • 24/7 customer support should you encounter any hiccups
  • Unlimited lifetime access to all 15 courses
  • Digital Certificate, hardcopy Certificate are all included in the price


Certificate of completion

Digital certificate - Included

Hard copy certificate

Digital certificate - £8

Hard Copy certificates must be bought separately for an extra £8.

Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.


220 CPD hours / points
Accredited by CPD Quality Standards

Course media


Course Curriculum

**IT Support Technician**

  • Section 01: How People Use Computers
  • Section 02: System Hardware
  • Section 03: Device Ports and Peripherals
  • Section 04: Data Storage and Sharing
  • Section 05: Understanding Operating Systems
  • Section 06: Setting Up and Configuring a PC
  • Section 07: Setting Up and Configuring a Mobile Device
  • Section 08: Managing Files
  • Section 09: Using and Managing Application Software
  • Section 10: Configuring Network and Internet Connectivity
  • Section 11: IT Security Threat Mitigation
  • Section 12: Computer Maintenance and Management
  • Section 13: IT Troubleshooting
  • Section 14: Understanding Databases
  • Section 15: Developing and Implementing Software


Following your completion of the IT Support Technician course materials, you will be able to take an assignment test to assess your knowledge. You will be able to grab the PDF certificates & hardcopy Certificate for free after passing the test. Original Hard Copy certificates must be bought separately for an extra £8.

Who is this course for?

This course is suitable for anyone wanting to learn how things work regarding technology, whether for career purposes or to quench your thirst.

Key Skills & Responsibilities of a IT Support Technician

  • Microsoft Windows Desktop (Win10) and Server
  • LINUX (desirable)
  • Active Directory
  • SCCM
  • PC build and fault-finding/ fixing
  • IT service desk experience
  • Office/M365 support and use experience
  • RSA MFA, MDM/MAM (e.g., MS Intune or Mobile Iron)
  • Mobile telephone commissioning and support
  • Work in a dynamic environment with competing priorities, end point security (antivirus etc)
  • Infrastructure (wired and wireless) - switches etc.
  • Demonstrable experience of providing on-site support
  • Practical application of Office 365 support
  • Desktop hardware/peripherals
  • Desirable, ITIL Foundation Certification.
  • PC architecture, installation and configuration
  • Helpdesk essentials
  • Troubleshooting, preventative maintenance and network fundamentals
  • Advanced networking, mobile and peripheral devices
  • OS installation, configuration, maintenance and automation
  • Advanced security concepts and methodology
  • Microsoft and google vendor content
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  • Strong problem-solving skills and a knack for troubleshooting
  • Proficiency in Windows and Mac OS environments
  • Knowledge of hardware and software installations and configurations
  • degree or certification in IT or related field (preferred but not required)
  • Excellent communication skills and a customer-focused attitude.
  • Experience in Office 365 and Microsoft 365
  • Experience in Azure (Highly Desirable)
  • Great communication skills
  • End User Support Experience
  • Knowledge and experience of Teams and OneDrive


There is no formal qualification needed for this course.

Career path

  • IT

    • Support Manager
    • Support Associate
    • Support Technician
    • Customer Support
    • Support Specialist
    • Technical Support Engineer
    • Technician

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.