IT Support for Beginners with Career Program

Includes course material, live labs, practice tests, 24/7 tutor support, CompTIA and Microsoft exams, and Career Program

Redbridge Courses


£905 inc VAT
Payment options

Spread your course fees over 12 months.

Study method
Online, self-paced
12 Months
CompTIA A+
CompTIA Network+
MCSA: Office 365
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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This course is aimed at anyone looking to gain entry into the IT field as an IT Support Technician. Support Technicians are the backbone of any IT department. They ensure the smooth running of the IT within a company or organisation and offer guidance to anyone needing assistance. As a result, technical support is one of the most abundant jobs available within the IT industry.

This course is aimed at absolute beginners to IT who want to start a career in IT support or just develop their skills in this area. The course assumes you have no technical knowledge of IT whatsoever. The skills you will gain through this course will not only prepare you for a role in IT Support, but in other roles too, such as networking.

This course is designed to gradually build your knowledge and confidence to sit the final certification exam: the Microsoft Certified Solutions Associate (MSCSA) in Office 365. Of all the certifications you will gain in this course, the MCSA in Office 365 is by far the most prestigious. The average salary for technicians with this certification alone, is £40,000 p.a. Individuals that possess the MCSA Office 365 certification are able to provide support to organisations that use Microsoft’s Office 365 application. You will also learn how to configure and manage this powerful application to help companies maintain productivity.

From the beginning, we teach you about basic IT literacy, basic software features and functions, basic networking, operating systems, and basic security threats. From there, the course steps up a notch exploring these areas in more depth. As you progress through the various stages, your knowledge of the systems based around networks and the Office 365 application will gradually begin to develop. Upon completion of the course, you will exit with a series of globally respected certifications and a deeper knowledge of fundamental technologies that you will use in your IT support job.

The course is comprised of six separate courses in total. Five of which contain certification exams. The final course being the MCSA Office 365. The first course, CompTIA IT Fundamentals, provides a soft introduction to the world of IT.


CompTIA A+
CompTIA Network+
Awarded by CompTIA
MCSA: Office 365
Awarded by Microsoft



Course features

Video Learning

Access to video based online learning material. Tutors use diagrams and illustrations to teach the classes, as well as giving demonstrations of equipment. Lessons are pre-recorded allowing you to fast-forward, rewind and pause at any time throughout the lessons. Videos can be viewed on different devices including a desktop computer, laptop, tablet, and smart phone.

Accessible from Anywhere

Your course can be done from any where in the world. If you decide to move to a different city or even country, you can continue with the course from wherever you are. All you need is a device such as a desktop computer, laptop, tablet, smart phone, and an internet connection.

Live Practice Labs

Access live practice labs, allowing you to put your course skills to the test in a live simulated environment. For instance, learn how to setup a firewall to protect a network from cyber attacks. The live labs have two functions: 1. guided exercises, instructing you to carry out tasks; 2. sand box environment, allowing you to play with the online equipment to test out your skills. Using the live practice labs will add experience to your CV.

MeasureUP Practice Tests

Before you sit an exam, you will be given access to a MeasureUP practice test. These tests have two modes: 1. practice-mode, allowing you learn the questions and answers with resources included; 2. certification mode, allowing you to test yourself with a limited time and without the answers. These tests are the closest experience to the real exams. MeasureUP have been the gold standard in exam preparation for over 20 years.

Exam Fees Paid

Your course comes with official CompTIA and Microsoft exam vouchers. This means all exam fees are fully paid. Exams must be taken at your local testing center. There are testing centers all over the country and across the globe. For most people, their nearest test center is less than 30 miles from their home or office. We will locate your nearest testing center.

CompTIA Certifications

In addition to the Microsoft MCSA Office 365 certification, you will receive two certifications from CompTIA: the A+ and Network+ upon passing your exams. As with the Microsoft certifications, these certifications are globally recognised, meaning you can work any where in the world with them. CompTIA certifications are held in high regard by IT employers and IT recruiters.

Tutor Support

If you ever get stuck during your studies, tutor support is available 24/7, 363 days of the year. As part of your course, you’ll have access to a live chat window allowing you to communicate with a team of tutors. The tutor is also able to speak with you over the phone if they feel it will help you. They can even give on-screen demonstrations and send you attachments.

Career Program

As part of your course, you will get access to our Career Program to help you into work upon completion of your course. The Career Program includes: cover letter and CV preparation, Linkedin account creation, full career assessment, employment case management, active job search, short-listing for job roles, coordination with employers to secure employment opportunities, completion of application forms for IT roles, and interview planning and preparation. Click here to learn more about the Career Program.

Spread the cost

Spread your course payments over 12 monthly installments. There’s no interest or charges. Only one application form to fill out. Click here to begin your application.

Course syllabus

1. CompTIA IT Fundamentals FC0-U61 (NO EXAM)

2. CompTIA A+ 220-1001 and 1002 (2 EXAMS INCLUDED)

3. CompTIA Network+ N10-007 (1 EXAM)

4. Microsoft 70-346: Managing Office 365 Identities and Requirements (1 EXAM)

5. Microsoft 70-347: Enabling Office 365 Services (1 EXAM)

What is the Career Program?

The career program is designed to help place you into a job role upon completion of your course. As part of the program, students will have direct contact with a recruitment specialist who will carry out the following services on your behalf:

  • Prepare your cover letter and CV
  • Create a Linkedin account
  • Carry out a full career assessment
  • Oversee your employment case management
  • Carry out active job searches
  • Short-list you for job roles
  • Coordinate with employers to secure employment opportunities
  • Complete application forms for IT roles
  • Help you with interview planning and preparation
  • Provide full phone and email support

Who is this course for?

Anyone looking to start a career in IT Support. This course is designed for beginners.


All you need is a device, such as a tablet, laptop, or desktop computer. You will also need an internet connection.

Career path

Potential future career paths

  • IT Support Technician
  • IT Support Analyst
  • IT Support Assistant
  • Helpdesk Support Assistant
  • Helpdesk Analyst
  • Office 365 Administrator
  • IT Security Consultant
  • Systems Administrator
  • Network Engineer
  • Network Consultant
  • Network Analyst
  • Network Manager
  • Network Security Analyst
  • Network Security Technician
  • IT Manager

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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