IT Support and Cloud Engineer Training

If you love to fix the computers and have passion in IT then this training program is definitely for you. IT Support and Cloud Engineer training program is designed to train you with all skills that employers will be expecting before offering you IT Support Engineer job.

At first step, you will be trained to pass CompTIA and Microsoft exams. After completing the training program and passing your exams, you will have three world class CompTIA and Microsoft Certifications, which are highly demanding in IT jobs market. Specially, if you are looking for IT Support Engineer, IT Helpdesk Technician or Desktop Support Engineer job role, this training and certifications will be ideal for you.

You will be trained by the trainers, who are highly qualified and have years of experience in training and IT field. Being Authorised partner of CompTIA and Microsoft, we will be providing you with authorised Microsoft and CompTIA course material. You will be having 24/7 access to labs with step-by-step instructions, which you can do over and over again to learn every hand on.

After completing training and securing the certifications, we will help you to create professional CV, LinkedIn profile. We will also assist you to find the best job.

So if you are ready then we are ready to covert your passion into profession and get you a first dream job.

We always try to design training program after researching the IT job market and analysing the requirement of recruiters and employers for specific job roles. So we have designed this specific training program to offer you the best training that will give you relevant knowledge and skills, which will help you perform your responsibilities as IT Support Engineer.

To convince recruiters and employers to consider you stand out candidate, you will also need to validate your skills with either prior job experience or with recognised professional certifications. Therefore, we will make sure you will be able to pass Microsoft and CompTIA exams and secure following globally recognized certifications.

CompTIA A+

CompTIA A+ is one of the most popular and highly demanding certifications for any IT helpdesk technician, 1st Line IT Support Engineer or Desktop Support Engineer jobs roles. In this very well-structured course, you will be learning everything about computers, Laptops mobiles hardware and software. It includes following:

• Computer Hardware
  
  • Identifying, using, and connecting hardware components
• Operating Systems
  
  • Install and support Windows OS including command line & client support.
  • Understand MAC OS, Linux and mobile OS
• Software troubleshooting
  
  • Troubleshoot PC and mobile device issues including application security support.
• Networking
  
  • Explain types of networks and connections including TCP/IP, WiFi and SOHO
• Hardware & Network troubleshooting
  
  • Troubleshoot device and network issues
• Security
  
  • Identify and protect against security vulnerabilities for devices for devices and their network connections.
• Mobile Devices
  
  • Install and configure laptops and other mobile devices
• Virtualization & Cloud Computing
  
  • Compare and contrast cloud computing concepts and set up client-side virtualization
• Operational Procedures
  
  • Follow best practices for safety, environmental impacts, and communication and professionalism

Microsoft Certified Modern Desktop Administration Associate (MCMDAA) Windows 10

As First line or Desktop IT Support engineer, You will be required to resolve most of the client side issues. This is why, you will need to have good level of knowledge about Windows 10 operating system. This course will introduce you with windows 10 from inside out. It is completely practical course and you will be learning everything using Microsoft labs.

After completing this course, you will be able to install, configure, manage and troubleshoot Windows 10. Course outline is as follows:

• Deploy Windows 10
  
  • Install Windows 10
  • Perform post-installation configuration
• Manage Devices and Data
  
  • Manage users, groups, and devices
  • Configure devices by using local policies
  • Manage Windows security
• Configure Storage and Connectivity
  
  • Configure Networking
  • Configure data access and protection
• Maintain Windows
  
  • Configure systems and data recovery
  • Manage updates
  • Monitor and manage Windows
  • Configure remote connectivity
• Deploy and Upgrade Operating Systems
  
  • Plan a Windows 10 deployment
  • Plan and implement Windows 10 by using Windows Autopilot
  • Plan and implement Windows 10 using MDT
• Manage Policies and Profiles
  
  • Implement compliance policies for devices
  • Configure device profiles
  • Manage user profiles
• Manage and Protect Devices
  
  • Implement and manage device, application, and threat protection
  • Manage Microsoft Intune devices
  • Monitor devices
  • Manage updates
• Manage Apps and Data
  
  • Deploy and update applications
  • Implement Mobile Application Management (MAM)

Microsoft Azure Administrator

Most of the organizations are preferring to migrate their services to cloud instead of keeping physical server infrastructure onsite. This has increased the demands that IT support engineer should have knowledge about how to install, configure and maintain servers, which are residing on the cloud.

When it comes to administering IT infrastructure on cloud, MS Azure Administrator is one of the most recognized certifications. After completing this course, you will not be having very good concept of cloud computing and also have practical knowledge of managing services on cloud.

Following are the valuable skills, which you will be learning:

• Manage Azure identities and governance
  
  • Manage Azure Active Directory (Azure AD) objects
  • Manage role-based access control (RBAC)
  • Manage subscriptions and governance
• Implement and manage storage
  
  • Secure storage
  • Manage storage
  • Configure Azure files and Azure Blob Storage
• Deploy and manage Azure compute resources
  
  • Automate deployment of virtual machines (VMs) by using Azure Resource Manager templates
  • Configure VMs
  • Create and configure containers
  • Create and configure Azure App Service
• Configure and manage virtual networking
  
  • Implement and manage virtual networking
  • Secure access to virtual networks
  • Configure load balancing
  • Monitor and troubleshoot virtual networking
  • Integrate an on-premises network with an Azure virtual network
• Monitor and back up Azure resources
  
  • Monitor resources by using Azure Monitor
  • Implement backup and recovery

This training program is specially designed for those who have passion in fixing computers and looking forward to start their career in IT.

This course is also ideal for those who have finished their academic qualifications (certificate or degree) and now looking for processional level training and qualification to become standout candidate for IT jobs.

There is no prerequisite to enrol for this training program but you should be able to demonstrate your passion and interest in IT and Computing.

After completing this training you will be able to apply following jobs

• IT Support Engineer
• Desktop Support Engineer
• IT Helpdesk technician
• 2nd Line IT Support Engineer

Starting salary range for these jobs is from 22k-28k