IT Service Management with System Center Service Manager

Official Microsoft On-Demand Course featuring Live Labs and Exams

The Knowledge Academy


Enquire to get more info on pricing
Study method
Online, self-paced
90 Days
No formal qualification
Additional info
  • Tutor is available to students

17 students enquired about this course


IT Service Management with System Center Service Manager is a Microsoft on-demand training program with the course code - OD10965CC.

Microsoft on-demand uses high-quality video, hands-on labs and knowledge-checking assessments to improve your Microsoft technical skills.

Created and presented by Microsoft experts, Microsoft On-Demand provides accurate content to help you develop – no matter your schedule.

Benefits include:

  • Official Microsoft content
  • 90 days access to suit your schedule
  • Learn anytime, anywhere at your own pace
  • Save on travel costs
  • Participate in virtual lab environments
  • Reinforce learning with assessments
  • Access content around the clock

It's Simple:

  1. Purchase your Microsoft On-Demand product
  2. Receive an access code
  3. Login and start learning
  4. Finish your course and save or print your certificate


The IT Service Management with System Center Service Manager On-Demand course provides students with the knowledge they need to deploy and configure System Center 2012 R2 Service Manager.

Course Content

  • Module 1: Service Management Overview
  • Module 2: Installing System Center 2012 R2 Service Manager
  • Module 3: Key Concepts and Features
  • Module 4: Configuring Service Manager for Your Environment
  • Module 5: Integrating Service Manager with the Hybrid Cloud
  • Module 6: Managing Incidents and Problems
  • Module 7: Managing Changes and Releases
  • Module 8: Configuring and Managing the Service Catalog
  • Module 9: Automating Business Processes with Orchestrator
  • Module 10: Configuring Service Level Management
  • Module 11: Using Reports and Analyzing Data in Service Manager
  • Module 12: Advanced Troubleshooting and Disaster Recovery
  • Module 13: Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool

Who is this course for?

This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter.

This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 R2 Service Manager.


Before attending this course, students must have:

  • Working knowledge of Windows Server 2008 R2 and Windows Server 2012.
  • Working knowledge of SQL Server 2008 R2 and SQL Server 2012.
  • An understanding of the IT management processes that are included with ITIL and MOF.

Career path

IT Server and Datacenter related job roles

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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