IT Helpdesk Support Job Preparation Complete Course

Cambridge Open Academy

Certificate of Completion (Hard Copy)

Hard copy certificate - Included

Certificate of Completion (PDF)

Digital certificate - Included

Mock Exam & Final Exam

Included in course price

Take our “IT Helpdesk Support Job Preparation Complete Course” to get the credentials and real-world experience you need to succeed in the IT industry. This program will prepare you for real-world situations. You will learn everything from basic IT knowledge and troubleshooting procedures to more complex subjects like networking (CCNA), cybersecurity (CompTIA Security+ and CySA+), and Linux systems. Additional specialised modules, such as Information Management, CCTV Operations, and Cyber Law, will guarantee your preparation for various industries. This course will be your first step towards a secure and fulfilling IT profession. Become the go-to IT specialist by beginning your journey to success today!

Course Curriculum:

» Course 01: IT Technician

• Module 01: Introduction to IT
• Module 02: IT Concepts and Terminology
• Module 03: Computer Hardware
• Module 04: Operating Systems
• Module 05: Networking
• Module 06: Computer Security
• Module 07: Virtualisation and Cloud Computing
• Module 08: Troubleshooting

» Course 02: Network Defense Fundamentals: Training for IT Beginners

• Introduction
• Identification, authentication and authorization
• Network security controls: physical controls
• Network security controls: technical controls
• Virtualization and cloud computing
• Wireless network security
• IoT device Security
• Cryptography and public key infrastructure
• Data security
• Mini Projects

» Course 03: CompTIA Security+ (SY0-601)

• Section 01: Introduction
• Section 02: Risk Management
• Section 03: Cryptography
• Section 04: Identity and Account Management
• Section 05: Tools of the Trade
• Section 06: Securing Individual Systems
• Section 07: The Basic LAN
• Section 08: Securing Wireless LANs
• Section 09: Securing Public Servers
• Section 10: Securing Dedicated Systems
• Section 11: Physical Security
• Section 12: Secure Protocols and Applications
• Section 13: Testing Infrastructure
• Section 14: Dealing with Incidents

» Course 04: Cyber Security Awareness Training (Intermediate)

• Module 01: Introduction to Cyber Security
• Module 02: Cyber Attacks
• Module 03: Cybercrimes
• Module 04: Cyber Security and Data Breaches
• Module 05: Staying Safe

» Course 05: CCNA Networking Essentials: A Comprehensive Cisco Course

• Introduction to Network devices
• Network Fundamentals
• Network Access
• IP Connectivity
• Switching Concepts
• Layer 2 protocols
• Wireless Essentials
• Layer 3 protocols
• Security Fundamentals
• LAN Architectures
• WAN Architectures
• Virtualization Fundamentals
• Routing protocols
• Intro into Network Automation
• Conclusion

and more with other courses.

Our Specialised Delivery Method:

• Learn by Doing: Interactive activities keep you engaged.
• Go Mobile: Works on any device, no downloads needed.
• Easy to Use: Simple design for all learners.
• Track Progress: Stay motivated with clear progress tracking.
• Visually Appealing: Enjoyable learning experience.

Join us today to unlock the potential of your IT Helpdesk skills and elevate your career to new heights.

This “IT Helpdesk Support Job Preparation Complete Course” is designed to help job seekers who want to join IT Helpdesk Support job, regardless of their experience level. However, the following learners are highly encouraged to study this course:

• Fresh candidates who are keen to enter the IT industry
• Professionals who are deciding to switch from non-technical to IT-related fields
• Students who want to achieve IT certifications such as CySA+, CompTIA Security+, or CCNA
• IT technicians at the entry level who want to advance their training and expertise
• Entrepreneurs in charge of small-scale IT systems or infrastructures
• Security professionals who want to improve their technical proficiency with IT and CCTV
• Anyone with a strong desire to learn IT and advance in the computer sector

• No prior knowledge needed
• Compatible with any internet-enabled device, including computers, tablets, and smartphones.
• Consistent learning experience
• Accessible anywhere, anytime
• No limitations on access
• Use Wi-Fi or mobile data

After finishing the course, you can advance your profession. Look into jobs like:

• IT Helpdesk Technician: £20,000 – £28,000

• IT Support Analyst: £25,000 – £32,000

• Service Desk Analyst: £23,000 – £30,000

• Technical Support Specialist: £28,000 – £36,000

• IT Support Engineer: £30,000 – £40,000

• IT Operations Coordinator: £32,000 – £45,000

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