Why are IT Helpdesk Courses important?
When you work in a professional IT environment, your employer will need you to have the skills and certifications so you are proficient at what you do. In an IT Helpdesk environment, you will support users with hardware, operating system and software issues. So you need to be able to troubleshoot to a 1st line level initially.
Thereafter you will progress your career to dealing with more complex 2nd line support issues. After that, you may choose to progress your career to deal with 3rd line support. In 2nd and 3rd line support you would be dealing with more server and networking related issues amongst others.
What courses are included in this package?
The following courses will teach you all the skills you need to confidently work in an IT Helpdesk role and more:
1.) CompTIA Network+
The CompTIA Network+ course will give you a very good foundation level knowledge of networking.
2.) MCSA Windows 7 and MCSA Windows 8
The MCSA Windows 7 is the important one here as the bulk of companies currently use Windows 7 as their chosen operating system.
3.) Microsoft MCSA Server 2012
As more and more companies have now moved over to Server 2012, the MCSA Server 2012 certification is highly in-demand. The ideal course to give you expert knowledge of Server 2012 and networking.
Do you need practical experience?
If you are not already working in a professional IT environment, you may want to consider our Live Labs option where you can take the theory you have learned and put it into practice. A great way to get practical experience where you can make mistakes on live equipment without any fear of causing damage. You can practice on real live routers, servers and switches.
Our friendly Course and Career Advisors can provide you with further information.
When can I start?
Enquire today, simply enrol and you can start studying today if you wish.
We can answer any questions you have
Our friendly team of IT Advisors are here to help you with any questions you have about these courses. They can also tailor a study package to meet your career goals and current skill level.
How will you be assessed?
These courses will prepare you for the relevant CompTIA and Microsoft exams. The Microsoft and CompTIA certifications you will earn once you have passed your exams are internationally recognised and the standard requirement for IT employers globally.
Take your first step to a rewarding career – Enquire today!
Who is this course for?
If you are at the early to mid stages of your IT career or just wanting to keep your skills up to date, then this study package will suit you.
This course has no formal requirements.
- 1st Line Support
- 2nd Line Support
- Computer Support Specialist
- IT Technician
- IT Engineer
- IT Support Engineer
- Desktop Support Technician
- IT Support Analyst
- Service Desk Administrator
- Computer Support Administrator
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