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IT Helpdesk Courses Level 1

A truly rewarding career as an IT professional is waiting for you.


ITonlinelearning

Summary

Price
Enquire to get more info on pricing
Study method
Online, self-paced
Duration
12 months
Certifications
Cisco Certified Entry Networking Technician (CCENT) IT
CompTIA A+
CompTIA Network+ IT
Microsoft Certified Solutions Associate (MCSA) Windows 7
MCSA: Windows 10 IT
CompTIA IT Fundamentals Certification
Professional certification What's this?
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately
  • Tutor is available to students

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Overview

Why are IT Helpdesk courses important?

When you work in a professional IT environment, your employer will need you to have the skills and certifications so you are proficient at what you do. In an IT helpdesk environment, you will support users with hardware, operating system and software issues. So you need to be able to troubleshoot to a 1st line level initially.

Thereafter you will progress your career to dealing with more complex 2nd line support issues. After that, you may choose to progress your career to deal with 3rd line support. In 2nd and 3rd line support you would be dealing with more server and networking related issues amongst others.

Certifications

Cisco Certified Entry Networking Technician (CCENT) IT
Awarded by Cisco Systems
CompTIA A+
CompTIA Network+ IT
CompTIA IT Fundamentals Certification
Awarded by CompTIA
Microsoft Certified Solutions Associate (MCSA) Windows 7
MCSA: Windows 10 IT
Awarded by Microsoft

Description

What courses are included in this package?

The following courses will teach you all the skills you need to confidently work in an IT helpdesk role and more:

  • CompTIA IT Fundamentals
  • CompTIA A+

The CompTIA A+ course teaches you how to work in a professional IT environment. You will learn about hardware, components, operating systems and very importantly how to troubleshoot and support users.

  • CompTIA Network +

The CompTIA Network+ course will give you a very good foundation level knowledge of networking.

  • Windows 7 and 10

The Windows 7 course is the important one here as the bulk of companies currently use Windows 7 as their chosen operating system. The Windows 7 course will give you an expert level knowledge of Windows 7 so you can support users and very importantly troubleshoot Windows 7 issues.

  • Cisco CCENT

These courses are the courses that employers need you to have to work in 1st Line Support/ IT Helpdesk. Most IT Professionals start their careers here.

Also Included:

  • Live Lab Access

Access real servers, routers and switches easily through a web browser. This will allow you to build real-world experience alongside your learning schedule. This experience is very valuable when starting your first IT position.

  • CompTIA Certified Tutor Support

Get direct communication with our IT professional who has completed his CompTIA A+ certification and has many years of working IT experience. Our IT professional is dedicated to helping you along the way.

When can I start?

Simply enrol and you can start studying today if you wish.

We can answer any questions you have

Our friendly team of IT Advisors are here to help you with any questions you have about these courses. They can also tailor a study package to meet your career goals and current skill level.

How will you be assessed?

These courses will prepare you for the relevant CompTIA and Microsoft exams. The Microsoft and CompTIA certifications you will earn once you have passed your exams are internationally recognised and the standard requirement for IT employers globally.

Get started!

Take your first step to a rewarding career – enquire today.

Who is this course for?

If you are just starting your IT career or if you are in the early stages of your career, then this is the ideal study package for you.

Requirements

There are no requirement for students wishing to study this course.

Career path

  • 1st Line Support
  • 2nd Line Support
  • Computer Support Specialist
  • IT Technician
  • IT Engineer
  • IT Support Engineer
  • Desktop Support Technician
  • IT Support Analyst
  • Service Desk Administrator
  • Computer Support Administrator

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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