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Why are IT Helpdesk courses important?
When you work in a professional IT environment, your employer will need you to have the skills and certifications so you are proficient at what you do. In an IT helpdesk environment, you will support users with hardware, operating system and software issues. So you need to be able to troubleshoot to a 1st line level initially.
Thereafter you will progress your career to dealing with more complex 2nd line support issues. After that, you may choose to progress your career to deal with 3rd line support. In 2nd and 3rd line support you would be dealing with more server and networking related issues amongst others.
What courses are included in this package?
The following courses will teach you all the skills you need to confidently work in an IT helpdesk role and more:
- CompTIA IT Fundamentals
- CompTIA A+
The CompTIA A+ course teaches you how to work in a professional IT environment. You will learn about hardware, components, operating systems and very importantly how to troubleshoot and support users.
- CompTIA Network +
The CompTIA Network+ course will give you a very good foundation level knowledge of networking.
- Windows 7 and 10
The Windows 7 course is the important one here as the bulk of companies currently use Windows 7 as their chosen operating system. The Windows 7 course will give you an expert level knowledge of Windows 7 so you can support users and very importantly troubleshoot Windows 7 issues.
- Cisco CCENT
These courses are the courses that employers need you to have to work in 1st Line Support/ IT Helpdesk. Most IT Professionals start their careers here.
- Live Lab Access
Access real servers, routers and switches easily through a web browser. This will allow you to build real-world experience alongside your learning schedule. This experience is very valuable when starting your first IT position.
- CompTIA Certified Tutor Support
Get direct communication with our IT professional who has completed his CompTIA A+ certification and has many years of working IT experience. Our IT professional is dedicated to helping you along the way.
When can I start?
Simply enrol and you can start studying today if you wish.
We can answer any questions you have
Our friendly team of IT Advisors are here to help you with any questions you have about these courses. They can also tailor a study package to meet your career goals and current skill level.
How will you be assessed?
These courses will prepare you for the relevant CompTIA and Microsoft exams. The Microsoft and CompTIA certifications you will earn once you have passed your exams are internationally recognised and the standard requirement for IT employers globally.
Take your first step to a rewarding career – enquire today.
Who is this course for?
If you are just starting your IT career or if you are in the early stages of your career, then this is the ideal study package for you.
There are no requirement for students wishing to study this course.
- 1st Line Support
- 2nd Line Support
- Computer Support Specialist
- IT Technician
- IT Engineer
- IT Support Engineer
- Desktop Support Technician
- IT Support Analyst
- Service Desk Administrator
- Computer Support Administrator
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