IT Help Desk & Support Training Pack -with ITIL, Microsoft & CompTIA
South & City College Birmingham
Summary
Overview
Description
About CompTIA
CompTIA are the world’s leading tech association who also provide vendor-neutral certifications. CompTIA is the globally recognised gold standard in providing IT certification for IT professionals and provides any worker within the IT industry with a world-renowned certification to help them in their career.
About Microsoft
Microsoft are the world’s leading tech company, and they are one of the biggest brands in the world, let alone in IT. Their aim is to empower individuals and organisations to achieve more through their three key areas: certifications, technology and business support.
About ITIL
ITIL is the number one solution framework and approach to service management in the world. The principles in ITIL will help you in your career as ITIL is the most widely recognised approach to IT Service Management.
Course Units
ITIL Foundation
- The Service Lifecycle
- Key Concepts and Definitions
- Service Strategy
- Service Design
- Service Operation
- Functions
- Roles
- Technology
- Architecture
CompTIA A+
- Internal Hardware Components
- Storage Fundamentals
- Expanding Hardware Capabilities
- Working with Peripherals
- Mobile Devices
- Network Troubleshooting
- Networking and Hardware
- Installing Windows Operating Systems
- Configuration and Management in Windows
- Utilising Alternative Operating Systems
- Virtualisation and Cloud Computing
- Managing Mobile Devices
- Understanding System Security
- Troubleshooting
- Operational Procedures
Microsoft MCSA - Windows 10 & 8
Manage and Maintain Windows 8 - managing drivers and hardware, resolving connectivity problems, maintaining Windows 8.1, troubleshooting start up issues, user settings, remote computers, remote connectivity, resource access for domain and non-domain members and applications.
Configuring Windows 8 - installation and deployment, enterprise management, managing user settings, managing security, optimisation and recovery, mobile computing and configuring hardware access, networking resource access and applications.
Configuring Windows 10 - installation, managing storage, data and printers, apps, device security, maintenance, troubleshooting and recovery, deploying Windows 10 enterprise desktops, user profiles, user state virtualisation, managing desktop and application settings using group policy, configuring devices, network connectivity and client Hyper-V.
Microsoft MCSA - Windows 7
- Installation
- Upgrading and Migrating
- Deploying Windows 7 in the enterprise
- Enterprise Management
- Monitoring and Maintaining Systems
- Configuring hardware and applications
- Network Connectivity
- Access to Resources
- Mobile Computing
- Security Options
- Backup and Recovery Options
- Identifying and Resolving Log-in Problems
- Troubleshooting Network Issues
- Mobile Computing and Remote Access
- Securing, Maintaining and Troubleshooting Windows 7 Desktops
- Configuration of Disks and Devices Drivers
- File Access and Printers
- Network Connectivity
- Evaluate Applications Compatibility
- Assess Deployment Methods
- Design Standards Images
- Deploying Windows 7 with AIK and Lite Touch
- Installation
- Migrating User State with USMT 4.0 and WET
- Planning, Configuring and Managing the Client Environment
- Planning and Deploying Applications and Updates
CompTIA Network+
- Network Theory
- Bounded Network Media
- Unbounded Network Media
- Network Implementations
- TCP/IP Addressing and Data Delivery
- Routing
- TCP/IP Services
- WAN Infrastructure
- Cloud and Virtualisation Technologies
- Network Security Basics
- Preventing Security Breaches
- Responding to Security Incidents
- Remote Networking
- Network Management
- Troubleshooting Network Issues
CompTIA Security+
- Intro to Security Terminology
- Policies and Standards
- Physical Security
- Risk Analysis
- Disaster Recovery, Business Continuity and Business Impact Analysis (BIA)
- Introduction to Computer Forensics
- Types of Attack
- System Security Threats
- Security Assessment
- Monitoring and Auditing
- Authentication
- Access Control
- Mitigating Security Threats
- Implementing System Security
- Cryptography
- Public Key Infrastructure
Who is this course for?
Requirements
Career path
• IT Support Technician
• IT Support Specialist
• Technical Support
• Service Manager
• First-Line Support
These roles average salaries of £30,000. That salary will increase with experience and further qualifications.
Questions and answers
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