Is the Customer Always Right Certification
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Overview
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Description
Is the Customer Always Right?
While customers are undoubtedly the most important asset of any business, the question remains if consumers are indeed always right. Coined by Harrod Gordon in 1909, ‘the customer is always right’ is an old and widely accepted adage in the world of business. However, as crucial as customer satisfaction is and as important as customers are to business success, there are times and situations where consumers are not always right. In fact, blindly following the assumption that consumers are always right can lead to adverse implications.
The video course on ‘Is the Consumer Always Right?’ discusses and debates both sides of the coin and helps you decide on the best ways to resolve situations at work.
The course topics cover:
Why customers are invaluable to the growth and development of your business and how to treat your customers well
The benefits of treating your customers with attention and respect and how it helps
Learning to identify situations where the consumer may not always be right and how to differentiate between the legitimacy of the complaint and poor customer service
How to weigh the pros and cons of the situation and include important considerations
How blindly favouring the consumer can lower the morale of your employees
Useful strategies and tips that you can use when you find that a consumer is not right
How to determine if you can resolve the situation or if you should let the consumer go
Benefits of studying the course include:
You will be able to evaluate a situation by gathering details
You become aware of the importance of customers and why you should offer reliable customer service
You are better placed to back up employees when a consumer is abusive or abrasive
You learn how to differentiate between solid customers who are worth retaining and others that you can let go
You learn how to manage difficult consumers and regulate your body language in stressful situations
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Requirements
The course does not require any pre-knowledge to pursue the course. And it is compatible with any kind of device. You will get the same experience in learning whether you are using Windows, Mac, a smartphone or tablet. You can access the course materials with any kind of connection, from anywhere, without any limitation!
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
