Introduction to Supervision and Team Leadership

Watson Martin

WHAT TOPICS ARE COVERED ON THIS COURSE? THE MODERN TEAM LEADER

• The skills of an effective team leader
• Understand the supervisor’s position within the organisation
• The five key areas of team supervision – lead; communicate; organise; plan; control

Effective team leadership

• Meet the expectations of your team
• Adapting your leadership style and role
• Applying the GRIPS model of team leadership
• Setting SMART goals and objectives
• Formulating goals to balance the key components of team leadership – task, team and individual

Develop your leadership style

• Using different management styles for different situations
• Pinpoint your own management style and evaluate for effectiveness
• Learn how to effectively manage your friends
• Delegation – structure, pros and cons, do’s and don’ts

Motivating and developing others

• Delivering practical feedback to overcome conduct and capability issues
• Setting, monitoring and driving commitment to performance standards
• Applying models of motivation to drive performance

Day 1 (Before morning break)

• Pair introductions and objectives for the course
• Define the role, responsibilities and overall purpose of a supervisor / team leader
• How do you rate yourself?

Day 1 (After morning break)

• Introducing the Case Study – Safetech UK
• Case Study – how would you define the leadership style of each of the three department heads?
• 3 Styles of Leadership – Autocratic, Laissez-Faire and Participative

Day 1 (After lunch)

• Motivation – definition and discussion of internal versus external motivation
• Discussion around different motivators
• 4 Rs of Motivation – how can you motivate your teams using these?

Day 1 (After afternoon break)

• Delegation and how it differs from job allocation
• Applying a structure for delegation (AABCD – Analysis, Appointment, Briefing, Control, Deliver feedback)
• Case Study – Four ‘delegation dilemmas’. Apply the AABCD structure to each dilemma

Day 2 (Before morning break)

• Managing your friends – generate a list of ideas focused on fulfilling your new role and maintaining relationships at the same time.
• SMART(ER) – a framework for objective setting
• Case Study – set an objective for someone in each department

Day 2 (After morning break)

• Giving feedback – ‘motivational’ and ‘developmental’ feedback
• Case Study – identify an opportunity to give motivational and developmental feedback in each of the departments
• Identify conduct and capability issues where feedback needs to be given

Day 2 (After lunch)

• Put into practice what has been learnt in the morning session through scenario work.
• Each delegate has the opportunity to run through a scenario which they are finding / would find challenging. Delegates are given feedback from the facilitator and other delegates and the chance to practice it to hone skills and techniques
• Review, action planning session, suggested further learning and close

WHAT WILL I GET OUT OF ATTENDING THIS COURSE?

Benefits to the individual

This course is designed to give you clarity on the roles and responsibilities of those in a supervisory or team leader role, and to give you the confidence to develop and apply your own skills in line with these. You’ll develop a sound understanding of how to clarify and agree objectives, monitor and evaluate performance and offer support and guidance to your team and the individuals within it. You will gain:

• an insight into the role and responsibilities of a team leader
• models for effective leadership and the skills to apply them
• techniques to get the best from other people
• an understanding of the best way to delegate
• enable effective performance management by setting meaningful objectives for team members
• the ability to distinguish between conduct and capability issues
• leadership skills to motivate others and lead your team to success
• a structure for giving constructive feedback
• techniques for managing former team-mates
• a blended learning experience allowing you to continue to develop skills in the workplace

Benefits to the organisation

• More effective supervision and leadership will improve team performance and help the organisation grow
• Team members will be more motivated and inspired by effective leadership, reducing staff turnover
• Improved feedback and development will create better trained and performing staff
• Trained supervisors will be able to implement best practice across the organisation, increasing efficiency and improving processes
• Prioritisation and delegation techniques for supervisors will allow them to assign work more efficiently and use available resources to their full potential
• Objective setting and monitoring skills will drive practical results in conjunction with Reed Learning’s post-course evaluation system

A Blended Learning Experience

This team management course is a blended learning experience, allowing you to continue to develop your team leadership skills back at work. It uses our Digital Animations, which explain key models visually in a simple, creative and exciting way. As part of the course you will also receive access to eFreshers (eLearning) modules and Audio Bites. eFreshers are simple online exercises designed to refresh your memory of what you covered on the course. AudioBites are recorded conversations around a variety of topics related to your course. The following eFreshers and AudioBites are covered on this course:

eFresher Modules

– Management Styles
– Motivation and Reward
– Delegation

Audio Bites

– Delivering Results
– Getting the Best
– Inspiring Your Team

This Introduction to Supervision and Team Leadership course is designed for anyone in a supervisory or team leader role and is applicable to any industry or sector.

Team leaders and supervisors generally perform similar tasks to their team members, but are responsible for the overall performance of the team. The introduction to supervision offered on this training course teaches participants the effective leadership and management skills to get the most out of a team and to deal with the common challenges faced by supervisors.