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Internal communication

Centre for Strategy and Communication Ltd


£614 - £707 inc VAT
Study method
Online with live classes
1 day, Full-time
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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Successful internal communication lies at the heart of any thriving organisation - it delivers information to the right people at the right time, it helps involve and motivate staff and makes a big contribution to effective external communication, too. If people don't communicate well teams soon feel out of touch and uninformed.

Our one-day internal communication course is for anybody interested in shaping the communication culture of their organisation. It provides lots of practical tips for improving the way in which people relate and process information.

Want us to deliver this course at your organisation? Contact us for a bespoke quote.


Workplace / Internal Communication Courses in London

Over the day you will cover:

  • understanding the role and importance of internal communication in
    o informing
    o involving
    o motivating
    o leading
    o clarifying
    o effecting change
    o achieving internal alignment in order to project a coherent image to the outside world
    o minimising stress
    o promoting and modelling an effective and inclusive internal culture
  • the importance of two way communication
  • analysing the communication culture of your organisation
    o recognising the symptoms of poor communication
    o understanding the causes of poor internal communication (including lack of clarity around vision and mission, lack of ‘belonging', lack of communication skills, poor/erratic communication procedures, poor communication culture, multi-site working)
    o benchmarking your internal communication
  • conducting an internal communications audit
  • developing an internal communications action plan
    o aims
    o SMART objectives
    o which department should take the lead?
    o identifying champions, the role of champions
    o procedures
    o internal communication methods including
    - team brief and how to use it effectively
    - IT solutions
    - conferences and events
    - newsletters and noticeboards
    - quality circles and other peer to peer communication
  • monitoring and evaluating your internal communication
  • a year of free support

Our internal communication courses take place at the Centre's Central London training suite with easy access to tube, rail and bus links.

Who is this course for?

Our Internal communications course is designed for those who want to improve the internal communication in their organisation - whether they are line managers, senior managers or HR or communication professionals with internal communication as part of their brief.

The Centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.