Insurance Claims, Handling, Investigation and Customer Service

This course is perfect for anyone who wants to learn how insurance claims work and how to support customers during the process. You will start by learning what an insurance claim is and how it is handled from start to finish. You will understand how claims are received, processed, and completed, and why each step is important. You’ll also look into the key rules and terms used in the insurance world.

The course then takes you deeper into the investigation side of insurance. You will learn how to check the facts, review details, and make sure claims are true and fair. It teaches you how to look at evidence, understand claim forms, and follow correct procedures.

Next, the course focuses on dealing with customers. You will learn how to speak and listen well, stay calm under pressure, and help people in a professional way. You will understand what makes good customer service in the insurance world and how to handle complaints the right way.

Finally, the course helps you think about your own career. You will learn how to grow in this field, improve your work habits, and find the right path in insurance. This course is a great start if you want a job in claims, investigations, or customer support.

Learning Outcomes:

• Understand how the full insurance claims process works.
• Learn how to investigate and check insurance claims fairly.
• Improve customer service in insurance claims handling.
• Use strong communication in customer support situations.
• Follow the correct rules for claims and investigations.
• Build career skills in the insurance and claims industry.

Key Features

• Accredited by CPD
• Instant e-certificate
• Fully online, interactive
• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

Enrol now in this course to excel!

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

• Insurance Claims, Handling, Investigation and Customer Service 1:08:39

  • 1: Module 1 Introduction to Insurance Claims 17:52
  • 2: Module 2 Claims Investigation and Analysis 15:14
  • 3: Module 3 Customer Service and Communication Skills 17:14
  • 4: Module 4 Professional Development and Career Pathways 16:19
  • 5: Leave A Review 01:00
  • 6: Certificate 01:00

Learners will begin by understanding the full process of insurance claims. They will learn how to handle claims from the first report to the final decision. This includes understanding key insurance terms and knowing what documents and forms are needed to move a claim forward.

They will then learn how to investigate and analyse claims in detail. This involves reviewing evidence, spotting any errors or false information, and making fair decisions. Learners will get a clear idea of how to follow proper procedures and act within the rules of the insurance industry.

The next part of the course focuses on strong customer service and communication. Learners will practise how to speak clearly, write well, and deal with customers kindly—even in difficult situations. They will learn how to listen to customer needs, explain insurance decisions, and solve problems calmly.

Lastly, learners will explore how to grow in their careers. They will learn the habits and skills needed to succeed in insurance jobs. This includes setting career goals, improving their work style, and knowing the different paths they can take in the industry.

Course Curriculum:

• Module 1 Introduction to Insurance Claims
• Module 2 Claims Investigation and Analysis
  
• Module 3 Customer Service and Communication Skills
  
• Module 4 Professional Development and Career Pathways
  

• People wanting to learn about insurance claims.
• Jobseekers interested in insurance and investigations.
• Staff needing better customer service skills.
• Beginners wanting a career in insurance.
• Learners planning future growth in insurance jobs.

• Insurance Claims Assistant
• Claims Investigation Officer
• Customer Service Representative
• Insurance Claims Advisor
• Insurance Claims Handler
• Client Support Coordinator

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