Insurance Agent Training

Cambridge Open Academy

• Module 1: An Overview of the Uk Insurance Industry 14:21

  • 1: An Overview of the Uk Insurance Industry Preview 14:21

• Module 2: Principles of Insurance 11:15

  • 2: Principles of Insurance 11:15

• Module 3: Subrogation and Policyholder Rights 11:47

  • 3: Subrogation and Policyholder Rights 11:47

• Module 4: Types of Personal Insurance 11:23

  • 4: Types of Personal Insurance 11:23

• Module 5: Types of Business Insurance 10:30

  • 5: Types of Business Insurance 10:30

• Module 6: Business Interruption and Cyber Insurance 10:10

  • 6: Business Interruption and Cyber Insurance 10:10

• Module 7: Careers in the Insurance Industry 11:29

  • 7: Careers in the Insurance Industry 11:29

• Module 8: Essential Skills for Insurance Professionals 11:51

  • 8: Essential Skills for Insurance Professionals 11:51

• Module 9: Risk Management in Insurance 14:35

  • 9: Risk Management in Insurance 14:35

• Module 10: Underwriting Process in Insurance 10:18

  • 10: Underwriting Process in Insurance 10:18

• Module 11: Insurance Credit Scoring and Pricing 10:07

  • 11: Insurance Credit Scoring and Pricing 10:07

• Module 12: Insurance Claims Handling Process 14:03

  • 12: Insurance Claims Handling Process 14:03

• Module 13: Fraud Detection in Insurance 12:38

  • 13: Fraud Detection in Insurance 12:38

• Module 14: The UK Insurance Regulatory Framework 14:03

  • 14: The UK Insurance Regulatory Framework 14:03

• Module 15: Insurance Contracts and Policy Wording 11:03

  • 15: Insurance Contracts and Policy Wording 11:03

• Module 16: Insurance Distribution Channels 11:39

  • 16: Insurance Distribution Channels 11:39

• Module 17: Digital Transformation in Insurance 13:48

  • 17: Digital Transformation in Insurance 13:48

• Module 18: The Future of Insurance and Emerging Trends 11:18

  • 18: The Future of Insurance and Emerging Trends 11:18

• Module 19: Psychology of Insurance Buying 13:08

  • 19: Psychology of Insurance Buying 13:08

• Module 20: Claims Dispute Resolution 11:44

  • 20: Claims Dispute Resolution 11:44

• Module 21: Corporate Social Responsibility in Insurance 12:41

  • 21: Corporate Social Responsibility in Insurance 12:41

• Module 22: Reinsurance and Risk Transfer 14:53

  • 22: Reinsurance and Risk Transfer 14:53

• Module 23: Understanding Lloyd’s of London 11:21

  • 23: Understanding Lloyd’s of London 11:21

• Module 24: Ethics, Conduct, and Professionalism 13:58

  • 24: Ethics, Conduct, and Professionalism 13:58

• Module 25: Artificial Intelligence and Automation in Insurance 13:13

  • 25: Artificial Intelligence and Automation in Insurance 13:13

• Module 26: Disaster Insurance and Climate Risk Management 12:30

  • 26: Disaster Insurance and Climate Risk Management 12:30

• Module 27: Cybersecurity and Data Protection in Insurance 14:53

  • 27: Module 27: Cybersecurity and Data Protection in Insurance 14:53

The Insurance Agent Training course is structured to support job seekers, professionals, and organisations aiming to strengthen insurance service skills. It starts with Module 1: An Overview of the UK Insurance Industry, followed by Module 2: Principles of Insurance and Module 3: Subrogation and Policyholder Rights. Learners then explore different insurance types in Modules 4–6, including Personal Insurance, Business Insurance, and Cyber Insurance. Career preparation and skill-building are covered in Modules 7 and 8, while Modules 9–12 tackle Risk Management, Underwriting, Credit Scoring, and Claims Handling.

Ethical and regulatory topics are introduced in Modules 13–15, including Fraud Detection, UK Regulatory Framework, and Contracts and Policy Wording. Distribution and innovation are covered in Modules 16–19, such as Digital Transformation and The Psychology of Insurance Buying. Learners also cover dispute resolution, sustainability, and special institutions like Lloyd’s of London in Modules 20–24. The course ends with forward-thinking modules like AI in Insurance, Disaster and Climate Risk, and Cybersecurity. Together, these modules provide a robust knowledge base for confident, compliant, and client-focused insurance professionals.

• Aspiring insurance agents and customer support staff

• Entry-level candidates aiming to join the finance or risk sector

• Existing professionals want structured, up-to-date knowledge.

• Call centre or telesales employees dealing with policy queries.

• Brokers and junior underwriters are expanding their skills.

• HR teams onboarding staff in insurance or finance roles.

• Open to beginners—no insurance background needed

• Suitable for intermediate and advanced career professionals

• Helpful for those preparing for regulatory interviews or licensing

• Internet access and basic English proficiency required

• Ideal for learners committed to accurate, ethical communication

• Insurance Advisor: £22,000 – £30,000
• Insurance Sales Executive: £25,000 – £35,000
• Insurance Underwriter: £28,000 – £40,000
• Claims Consultant: £30,000 – £42,000
• Insurance Manager: £35,000 – £55,000
• Head of Insurance Operations: £45,000 – £70,000
• Insurance Sales Agent: £22,000 – £30,000
• Insurance Customer Service Agents:£155 per day
• Sales & Customer Service Representative: £25,877 - £27,515 per year

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