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Confidently deliver great communication, advice and guidance. Need to communicate effectively with a wide variety of people? Don’t worry, we’ve got you covered. This course will equip you with a full package of listening, communication and advice related skills – making your next conversation an easier one.
Join 50,000 learners who have upskilled with Strive Training!
- This is a fully-funded course - Anyone aged 19 or over who has been living in the European Union for the last 3 years (eligibility applies)
- Nationally accredited qualification
- Takes on average 5 - 10 weeks
- Engaging online learning
- Learn at your own pace
- Expert 1-to-1 support - Ongoing personal guidance from expert assessors
- Employment support - Benefit from our network of top employers who are looking to hire
- Content - download
UK employers are often interested in candidates who can demonstrate an understanding of the importance of communicating appropriately with customers, clients, and colleagues. By studying our level 2 Information, Advice or Guidance (IAG) course, you will gain a comprehensive understanding of the key areas associated with providing effective IAG, which includes signposting, referrals, record keeping, confidentiality, in addition to communication and listening techniques.
Course Length: On average, this course is completed within 5 – 10 weeks. But the more time you dedicate, the sooner you can complete it. The pace of the learning is up to you.
Free Course for: Anyone aged 19 or over who is unemployed (and in receipt of benefits) and has been living in the European Union for the last 3 years.
1. Information, advice or guidance in practice
In this unit, you will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.
2. Developing interaction skills for information, advice or guidance
Within this unit, you will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.
3. Signposting and referral in information, advice or guidance
In this unit, you will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.
4. Information, advice or guidance in context
Within this unit, you will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.
5. Skills for advice providers
This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.
Who is this course for?
This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by completing this qualification is transferrable across a wide range of sectors.
This qualification is 100% government funded if:
- Are unemployed in receipt of benefit (Subject to eligibility)
- On the 31st of August 2019, you were aged 19 or over
- You must currently live in England. However, anyone living in the following areas is not eligible for funding: London, Cambridgeshire and Peterborough, Greater Manchester, Liverpool City Region, Tees Valley, West Midlands and West of England
- You have lived in the European Union for the last 3 years (unless you have have been given a special Visa/Residence permits that gives you the permanent right to remain)
- Can provide Identifications and relevant documentation as required
- If on the 31st of August 2019, you were aged between 19-23, you need to have gained a full level 2 qualification
- Access to PC/laptop
- Must be able to commit to at least 3 hours of learning per day
- HR Manager
- Recruitment Coordinator
- Careers Advisor
- Learning Mentor
- Social Worker
- Youth Worker
- Customer Service
- Account Manager
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