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Implementing CRM: Techniques for Effective Customer Management
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Special Sale| CPD Accredited| FREE PDF Certificate & Transcript | Lifetime Access| Tutor Support | Free Exam

Summary

Price
£21 inc VAT
Study method
Online
Duration
3 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Digital certificate - Free
  • Certificate of completion - Hard copy certificate - £19.99
Assessment details
  • Quiz Exam (included in price)
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

In today's competitive business world, it is more important than ever to have a strong customer relationship management (CRM) strategy. CRM can help you to improve customer service, increase sales, and boost customer loyalty.

This course will teach you the fundamentals of CRM and how to implement it in your business. You will learn about CRM strategies, data analysis, and customer relationship management databases. You will also learn how to handle customer complaints and the future of CRM. Enrol today and start improving your customer relationships!

Learning outcomes:

After successfully completing the Implementing CRM course, you should be able to:

  • Gain a comprehensive understanding of Customer Relationship Management (CRM) principles.
  • Develop effective CRM strategies to enhance customer engagement and retention.
  • Acquire data analysis techniques to make informed business decisions and improve customer interactions.
  • Explore CRM databases and learn how to effectively manage customer information.
  • Master techniques for deepening customer relationships and fostering loyalty.
  • Learn best practices for handling customer complaints and turning them into opportunities for growth.

Certificates

Certificate of completion - Digital certificate

Digital certificate - Included

This CRM: Techniques for Effective Customer Management course comes with FREE CPD Accredited PDF certificate, making this an excellent value for money.

Certificate of completion - Hard copy certificate

Hard copy certificate - £19.99

Get CPD Accredited Hard Copy certificate for £19.99 per copy. The delivery fee for the Hard Copy certificate, however, is free for UK residents, whereas it costs £10 for international students as delivery charge.

Assessment details

Quiz Exam

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

In today's competitive business landscape, customer satisfaction is crucial for long-term success. Our course, "Implementing CRM: Techniques for Effective Customer Management," offers a transformative learning experience that equips you with the knowledge and skills to thrive in the customer-centric world. Dive deep into the world of CRM, exploring key concepts and strategies that empower you to build meaningful customer relationships.

Through a series of modules, you'll uncover the secrets of leveraging data analysis to make informed decisions, discover the power of CRM databases in managing customer information, and gain insights into future trends in CRM. Additionally, you'll learn effective techniques for deepening customer relationships and turning complaints into opportunities for growth. Join us on this engaging journey to unleash the potential of your customer management skills and take your business to new heights. Enrol in our course today and gain the expertise needed to thrive in the dynamic world of CRM.

Course Curriculum of CRM Lead:

  • Module 01: Introduction to Customer Relationship Management (CRM)
  • Module 02: CRM Fundamentals
  • Module 03: CRM Strategies
  • Module 04: Data Analysis in CRM
  • Module 05: CRM Databases
  • Module 06: Deepening Customer Relationship
  • Module 07: Handling Customer Complaints
  • Module 8: Introduction to Customer Service
  • Module 9: What’s Different about Good Customer Service?
  • Module 10: Future of CRM

Who is this course for?

This Implementing CRM course is ideal for:

  • Professionals seeking to enhance their understanding of customer management strategies.
  • Entrepreneurs aiming to improve customer relationships and boost business growth.
  • Sales and marketing professionals who want to leverage CRM techniques for better customer engagement.
  • Individuals interested in the future trends and advancements in the field of CRM.

Requirements

For this CRM: Techniques for Effective Customer Management course, you don't need any formal qualifications.

Career path

This Implementing CRM course will help you to pursue a range of career paths, such as:

  • CRM Analyst: £30,000 - £40,000 per year
  • CRM Manager: £40,000 - £60,000 per year
  • Customer Success Manager: £35,000 - £55,000 per year
  • Sales Manager: £40,000 - £70,000 per year
  • Marketing Manager: £35,000 - £65,000 per year
  • Business Development Manager: £40,000 - £80,000 per year

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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