Human Resources certificate level 3

Study House

The course is designed for home study or distance learning and is comprised of comprehensive printed course notes presented in an A4 ring binder, together with course assignments and study guide. Tutor support and a student helpline facility are integral to the course, and students have a full 12 months in which to complete their studies. Actual study time will be of the order of 150 hours.

The course is divided up into nine study units, each with one tutor marked assignment to be completed. The certifiate is awarded based upon completion of FIVE units, and students choose which five they wish to study.

Each assignment contains approx 8-10 written tasks to be completed which are then submitted to a subject tutor for marking. Where required assignments can be re-submitted after amendment in the event that the assessment standards are not full met on first submission.

The nine units from which student choose any five are as listed below:

HR1 Recruitment and Selection

• Overview – The Recruitment Process
• Defining the Vacancy
• The Power of Advertising
• The Use of Agencies
• Targeted Selection –
• Competency based Interviewing
• Selection and Making an Offer
• The Importance of Diversity
• The Induction of New Staff

HR2 Human Resources Legislation

• Employers rights and obligations
• Employees rights and obligations
• Legislation

HR3 Employee Relations

• Managing Employee Relations
• Staff Motivation
• Communication
• Dealing with Conflict
• Grievance Procedure
• Disciplinary Procedure

HR4 Performance Management

• Monitoring & Recording Performance
• Performance Agreement
• Performance Plan
• Monitor and Review
• Performance Review

HR5 Records & Systems

• Importance of Keeping Records
• How and When to Store Information
• Data Protection Act 1998
• Email and use of the Internet within Personnel

HR6 Payroll

• Understanding the Payroll Function
• Paying an Employee
• Deductions
• Pay Statements

HR7 Training and Development

• Identifying Training Needs
• Choosing External Training
• Planning the Training
• Preparing the Training
• Delivering the Training
• Evaluating the Training

HR8 Team Building

• The aims of team building
• Organisation and planning
• How to get the most out of a team
• A successful team building structure
• Taking team building into the office
• Further information on team building

HR9 Coaching & Mentoring Staff

• Coaching Staff
• Understanding Coaching
• When to Coach
• Providing Feedback
• Setting Objectives
• When to Intervene
• Review & Learn from the Experience
• Common Problems
• Mentoring Staff
• Role & Responsibilities In Mentoring
• Identify Individual Mentoring Needs
• Effective Mentoring Relationships
• Review Progress
• Evaluating Effectiveness of Own Practice

The course is designed for anyone in a variety of roles and industry sectors whose job has some responsibility for Human Resource management or administration. It would suit generalists with HR responsibilities as well as people looking to take up a specialist HR role in recruitment, industrial relations or training and development. The elective nature of the nine units permits students to select five units which mirror their interests and/or job responsibilities.

There are no study pre-requirements as the course is intended for learners who have not studied this topic beforehand.

The course would suit anyone with HR responsibilities whether in a generalist role, or taking up a specialist HR role in any of the related HR disciplines.

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