How to Sell to Difficult People Course

London School of Business and Communication

Certificate of Completion

Digital certificate - Included

COURSE SYLLABUS

Module 1 - How I Sold for 65 Million Dollars in Time of Crisis
1.1. What is the secret of successful salespeople and why they are always successful
1.2. How successful salespeople sell and how we can learn to sell like them
1.3. People buy from those they trust. How you can be a very trustful person
1.4. The 3 golden sales phases and why common sales techniques no longer work
1.5. Do not try to sell everyone – the secret is to focus on really important clients
1.6. What you can do when a relationship with a customer no longer works

Module 2 - How to Get a Meeting and How to Handle Sales Objections
2.1. How to get a sales meeting in the easiest and most secure way
2.2. The golden rules for preparing a sales meeting
2.3. How to be prepared for the customer’s objections
2.4. How to know if it’s not an objection but an excuse and how to deal with it
2.5. The 3 steps to identify the real objections when the buyer doesn’t tell them directly

Module 3 - How to become a Trustful and Reliable Person that People Want to Buy From
3.1. Your image sells more than yourself - how to create a reliable image that sells
3.2. What are the positions, gestures and expressions that help you sell
3.3. What is the perfect voice to use that sells easier
3.4. How to have a $ 100,000 per day attitude
3.5. People buy if they have things in common with you – how to set the common ground
3.6. How a favor to your client can bring you more sales than all the sales techniques in one place

Module 4 - Talk Less and Listen More. The Magic Questions Technique in Sales
4.1. How to really listen to our customers to make them feel understood
4.2. How to formulate the magic questions in sales - when to use open questions
4.3. How to make the buyer be more open and co-operant using the consultative questions
4.4. What is the role of closed questions in closing the sale

Module 5 - How to Speak Our Customers’ Language Using NLP Techniques
5.1. How to recognize the communication pattern in order to speak the others’ language
5.2. How the Rapport helps us to get closer to our customers
5.3. The concrete steps to create a Rapport with our customers
5.4. How to become masters of persuasion using hypnotic and meta language

Your Benefits

• high-end quality courses in a premium business magazine format with engaging and captivating content.
• instant access to up to date valuable knowledge from the industry leading experts, that you can put into practice straightaway.
• clear and concise language easy to understand no matter the complexity of the topic.
• real life case studies with role playing for smoothly putting into practice everything you learn.
• captivating infographics that help you understand everything easier and quickly.
• relaxed course schedule - you are free to organize your time as you wish andyou can learn at your own pace 24/7 from anywhere in the world.
• stress-free assessment methods - you can reattempt the course activities until you’re happy with the results.
• amazing customer service and administrative support from the moment you enroll until you complete your courses.
• certification - instant download your graduation certificate as pdf or get the official printed version.
• accessible learning – for many of our courses you don’t need previous experience or certain qualifications to enroll in.
• user friendly online learning platform – simple and easy to use for everyone.

How long will it take to complete my course?

The course takes 12 weeks and every week we recommend you to spend 3 to 5 hours learning and participating in your course activities, any day and time that suits you best.

How will I be assessed?

You can take all our courses even without being assessed. You decide how much you are willing to engage in your course. However, if you want to receive a certificate of completion, you have to get a pass mark (minimum 5/D) as a result of your participation in the course activities.

After each module, you will participate in real case simulations and practical applications in order to apply what you’ve just learned to actual real life situations. You will receive feedback for every solution you propose.

At the end you will attempt the final assessment in order to finish the course. Because the practical applications are the most important part in the learning process, the final assessment questions are quite easy to answer and the final assessment is only an official requirement, not a stressful exam. You don’t have to pay anything for the assessment.

Full Guidance & Support

When you enroll in a course with BigMainStreet, you will have a Tutor who will watch over your course progress and will send you notifications by phone or email whenever it will be necessary.

This How to Sell to Difficult People Course is perfect for:

Sales Professionals wishing to update their skills and knowledge
Customer Service Representatives
Managers
Entrepreneurs & Business Owners
Other professionals who want to refine their sales skills finding out how to effectively deal with difficult customers and increase their output

No prior knowledge is necessary.

Can I find a job easier by graduating this course?

By enrolling in this course, you will take part in a superior professional training program designed by specialists in their fields and you will get the practical knowledge that will definitely help you differentiate from other competitors when you will apply for a job or for a promotion.

• There is no previous experience or qualifications required for enrollment on this course. It is available to all students aged 18 or over, of all academic backgrounds.

• Basic understanding of English language is required to attend this course.

• You’ll need a computer or tab with an internet connection.

This How to Sell to Difficult People Course allows you to fulfill various roles, including:

Salesperson
Sales Executive
Sales Representative
Key Account Manager
Sales Manager
Regional Manager
National Sales Manager
Sales Director
Business Development Manager
Business Owner

Currently there are no Q&As for this course. Be the first to ask a question.