Skip to content
How to Become a Customer Service Agent in the UK cover image

How to Become a Customer Service Agent in the UK
Training Express Ltd

5 Courses Bundle | Instructor-Led Training | 5 Free PDF & Hardcopy Certificates | 50 CPD Points | Lifetime Access

Summary

Price
Save 13%
£25 inc VAT (was £29)
Offer ends 01 January 2027
Study method
Online
Duration
16 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
50 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Assessment details
  • Multiple Choice Questions (MCQ) (included in price)
Additional info
  • Tutor is available to students
2 students purchased this course

Add to basket or enquire

Buy with Apple Pay Buy with Google Pay

Overview

[Updated 2025]

Want to build a rewarding career in Customer Service? With more companies investing in exceptional Customer Service experiences, there’s never been a better time to step into this fast-growing industry. In the UK, skilled Customer Service agents can earn between £22,000 and £35,000 annually, with opportunities growing across all sectors.

Introducing our “How to Become a Customer Service Agent in the UK” – CPD Accredited course—your complete guide to mastering the art of Customer Service. This course is built to help you develop strong communication, problem-solving, and technical skills to thrive in a Customer Service role.

Here’s what you’ll gain from this course:

  • Customer Service Training: Learn the core principles of outstanding Customer Service.

  • Phone-Based Customer Service: Discover how to handle phone queries with confidence and clarity.

  • Know Your Customer (KYC): Understand how to build trust and ensure compliance in Customer Service.

  • CRM – Customer Relationship Management: Use tools and systems to enhance the Customer Service journey.

  • Email Writing: Communicate effectively through professional Customer Service emails.

Whether you’re new to the field or looking to upskill, this Customer Service course will prepare you for real-world Customer Service challenges and help you stand out as a top-tier Customer Service agent.

This course is perfect for anyone who wants to learn the skills and knowledge they need to succeed in a customer service career. Whether you are a recent graduate, a career changer, or simply looking to improve your customer service skills, this course is for you! By the end of this courses, you will be able to:

  • Provide excellent customer service to customers
  • Handle customer complaints and inquiries effectively
  • Build and maintain positive relationships with customers
  • Use CRM software to manage customer data
  • Write clear and concise emails
  • Resolve customer problems in a timely and efficient manner
  • Stay calm and professional under pressure

Key Features of This Bundle

  • Accredited by CPD
  • Top-notch video lessons
  • Instant e-certificate
  • Entirely online, interactive course
  • Self-paced learning and laptop, tablet, and smartphone-friendly

So, enrol now in this bundle and make your every penny worth it!

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Assessment details

Multiple Choice Questions (MCQ)

Included in course price

CPD

50 CPD hours / points
Accredited by CPD Quality Standards

Course media

Resources

Description

Learning Outcomes

  • Understand the principles and techniques of customer service
  • Provide excellent service to customers over the phone, in person, and through email
  • Handle customer complaints and inquiries effectively
  • Build and maintain positive relationships with customers
  • Use CRM software to manage customer data
  • Write clear and concise emails
  • Resolve customer problems in a timely and efficient manner
  • Stay calm and professional under pressure

Sign up today and start your journey to becoming a successful customer service agent!

The Bundle cover a wide range of courses, including:

  • Course 01: Customer Service Training
  • Course 02: Phone-Based Customer Service
  • Course 03: Know Your Customer (KYC)
  • Course 04: CRM – Customer Relationship Management
  • Course 05: Email Writing

Accreditation

All of our courses included in this Course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you successfully complete your course, you will immediately be sent digital certificates for the bundle courses.

Who is this course for?

This course is perfect for anyone who wants to learn the skills and knowledge they need to succeed in a customer service career. Whether you are a recent graduate, a career changer, or simply looking to improve your customer service skills, this course is for you!

Requirements

There are no formal requirements for this bundle course to be enrolled.

Career path

  • Customer service agent
  • Customer success manager
  • Front desk officer
  • Receptionist
  • Salesman

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Customer service, Business, Retail
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.