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Housing Officer Training - CPD Accredited

Exam Is Included With The Course Price | Tutor Support | Instant Result | | No Hidden Fees | 12 Months Access

One Education


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£18 inc VAT (was £199)
Offer ends 31 January 2020
Study method
Online, self-paced
16 Hours
Access to content
12 Months
12 CPD points / hours
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

42 students purchased this course

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Housing officers are responsible for assisting tenants in renting a property from a housing association or council. It is their job to look after tenants’ needs and ensure that all properties are maintained and looked after. In this Housing Officer Training course, you will familiarise with the day-to-day role of a housing officer, and the necessary skills required for this line of work.

In this comprehensive course, you will learn how to build solid relationships with your tenants and be able to advise them on matters such as finance and repairs. We will take you step-by-step through the inspection process, and the checklist for ensuring a home is safe and well-maintained. You will also learn about the history of social housing and the fundamentals of social housing management.

Highlights of The Housing Officer Training:

  • Develop your understanding of the role and responsibilities of a housing officer
  • Learn how to assess the needs of people applying for housing
  • Understand how to carry out housing inspections to make sure properties are well-maintained
  • Be able to form strong relationships with tenants and build their trust
  • Have a solid understanding of the legal responsibilities of a housing officer
  • Strengthen your customer service, problem-solving and organisational skills
  • Have the ability to deal with anti-social behaviour and tenant complaints in a professional & helpful manner
  • Develop the skills to advise your tenants and address their needs in meetings

Course media


Course Curriculum

We’ve taken this comprehensive Housing Officer Training course and broken it down into 38 manageable units which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the housing officer skills. It really is a sure pathway to success.

This course is designed with the following modules:

Module 1: Introduction to Social Housing

  • Introduction
  • What is Social Housing
  • Why We Need More Social Housing
  • Social Housing Providers

Module 2: The Origins and Changes of Social Housing

  • The Origins of Social Housing, the Purpose and Aims of Social Landlords
  • Changes and the Impact on Functions of Social Housing

Module 3: Supply and Demand

  • What has Supply and Demand Got to do With Housing?
  • What is Affordable Housing?
  • Demand and Need
  • Acute Housing Need
  • The Management of Housing Need
  • Supply Issues
  • Areas of Oversupply

Module 4: Housing Management

  • Managing Social Housing
  • Forms of Social Housing Tenancy
  • Managing the Patch
  • Special Needs Housing Management
  • Special Consideration Groups
  • Unfavourable Medical or Related Condition
  • Street Sleepers
  • Other Victims of Societal Prejudice
  • The Management of Temporary Accommodation
  • Self-Management
  • Repairs and Maintenance
  • Organisational Management Issues

Module 5: Housing Finance

  • Understanding Housing Finance
  • Housing Balances
  • Capital Operations in the Social Housing Sector
  • Housing Association Capital Finance
  • Revenue Operations in the Social Housing Sector
  • Scope for HRA Subsidy Reform

Module 6: Housing Development

  • Introduction to Housing Development
  • The Strategic Planning Process
  • Planning Policy Implications
  • The Importance of Sustainability
  • The Importance of Planning
  • The Development Process

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.

Who is this course for?

This course is suitable for those who are looking to start a career in social housing and wish to develop their understanding of the role of a housing officer. This entry-level training program is open to learners of all academic backgrounds.


This course is compatible with all kinds of devices and the age requirement for this Housing Officer Training course is 16. So, basically, everyone can take this course to acquire this skills that are necessary.

Career path

On successful completion of this course, learners will be able to kickstart their career as a housing officer, and can eventually progress towards becoming a senior regional manager. Related professions in this field include:

  • Senior Housing Officer
  • Area Manager
  • Sheltered Housing Officer
  • Supported Housing worker

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