Housekeeping in Hotel Management

Free E - Certificate included I CPD Certified I Audio visual training I Free COVID-19 Course included

Training Express Ltd


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£10 inc VAT (was £199)
Offer ends 28 November 2020
Study method
Online, self-paced
2 hours
Access to content
1 year
No formal qualification
4 CPD hours / points
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

1 student purchased this course

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Housekeeping in Hotel Management course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Housekeeping in Hotel Management course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features of Housekeeping in Hotel Management

Our trusted, high quality and affordable online courses are designed to train individuals to become experts in their field.

  • CPD accredited, quality training
  • Instant e-certificate and hard copy dispatch by next working day
  • Fully online, interactive course with audio voiceover
  • Developed by qualified safeguarding professionals
  • Self-paced laptop/tablet/smartphone-friendly learning
  • 24/7 Learning support and assistance

*** Additional Gifts ***

Free Coronavirus (COVID-19) Awareness Course

  • Demonstrate knowledge of how COVID-19 emerged
  • Understand how COVID-19 spreads and how to prevent it from spreading
  • Identify the symptoms of COVID-19 and which groups of individuals are most at risk
  • Comply with government health guidelines and maintain excellent hygiene


4 CPD hours / points
Accredited by The CPD Certification Service

Course media


Course Curriculum

Module 1: Introduction to Hospitality Management

  • Importance of Hospitality
  • Managing the Delivery of Hospitality
    • Management’s Role
    • Financial Commitment
  • Total Quality Management Applications
  • Developing a Service Management Program
    • Guest Cycle
    • Employee Buy-in Concept
    • Empowerment
  • Summary
  • Assessment

Module 2: An Overview of Hotel Industry

  • Hotel
  • Eco Hotel
  • Boutique Hotel
  • Destination Club
  • Motel
  • Inn
  • Resort
  • Gratuity
  • Summary

Module 3: Management of Housekeeping, Engineering and Security Operations

  • Housekeeping
  • Organisation of Housekeeping Department
    • Housekeeping Manager
    • Floor Supervisor
    • Room Attendants
  • The Functions of the Housekeeping Department
    • First Aid
    • Floral Arrangement
    • Laundry Services
    • Purchasing
  • Room Status Codes
  • Managerial Styles
  • Engineering
  • Security
  • Fire Safety
  • Fire Safety Plan

Module 4: Management of Service Quality in the Hospitality Industry

  • Introduction
  • Quality Advisor’s Visit
  • Statutory Obligations
  • Investors in People
  • Summary
  • Assessment

Module 5: Customer Satisfaction

  • Great Expectations
    • Defining Your ‘Perfect’ Guest
  • Delivering the Dream
    • Service Standards
    • Consistency is King
    • Building Systems
  • The Extra Mile
    • Indulge the Senses
    • Know Your Onions
    • Surprise and Delight
  • The Everlasting Review
  • Wining the Reviews
  • Summary

Module 6: E-Hospitality and Technology

  • E-Solutions
  • Innovations in Hospitality
    • Innovation in E-Marketing
  • Social Media and Hospitality
  • Conclusions
  • Summary
  • Assessment


Once you’ve successfully completed your Housekeeping in Hotel Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.


All of our courses, including this Housekeeping in Hotel Management course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.


At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Who is this course for?

Anyone with a knack for learning new skills can take this Housekeeping in Hotel Management course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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