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Hotel Receptionist

Hotel Receptionist Advanced Diploma Level 5 Endorsed Certificate with full tutor support

Brentwood Open learning College


Save 99%
£10 inc VAT (was £760)
Offer ends 24 December 2019
Study method
Online, self-paced
320 Hours
Level 5 Diploma Hotel Receptionist (Certificate of Achievement)
Professional What's this?
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

20 students purchased this course

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Hotel Receptionist - Course

Endorsed Hotel Receptionist - Course Level 5 from Certificate of Achievement. Become a key player in one of the world’s most prosperous and dynamic sectors, with this endorsed Level 5 Hotel Receptionist Course! Climb the ladder in the hospitality industry and build a rewarding career for life!

The global hospitality sector is one of the world’s foremost employers. Nevertheless, competition for the most attractive positions is ferocious. Contrary to popular belief, hotel front-desk operations are about far more than basic admin alone. Receptionists work on the frontline of the establishments they represent, playing a pivotal role in every guest’s experience. In many instances, front-desk workers are the first, last and only team members hotel customers come into contact with. To succeed as a front-desk specialist, a variety of interconnected responsibilities must be carefully balanced. Examples of which include making reservations, welcoming guests upon arrival, handling complaints, reporting issues and ensuring every guest’s expectations are met or exceeded. To work as a receptionist is to hold the reputation and prosperity of the entire organisation in the palm of your hand. A position of high responsibility, which quickly gives way to more senior management roles for capable candidates.

One of our most advanced hospitality courses to date, this Level 5 Hotel Receptionist Diploma is open for enrolment right now! Learn how to leave a lasting impression on every guest, handle key front-desk admin duties and support senior management. Study the art of effective negotiating, the importance of strong communication skills and how to handle complaints in a confident and professional manner. Study from home at a pace that suits your lifestyle, with no time-restrictions or deadlines imposed. Along with complete tutor support from start to finish, all learning resources are included in the course fee for unbeatable value for money!

Get started on your Level 5 Hotel Receptionist Diploma today, or contact a member of our student support team if you have any questions!


Level 5 Diploma Hotel Receptionist (Certificate of Achievement)
Endorsed by ABC Awards

Course media


Hotel Receptionist - Course

Hotel Receptionist Diploma - Course Benefits

This exclusive Level 5 Hotel Receptionist Course has been designed for anyone looking to fast-track their progression in a hospitality setting. Our dynamic distance learning programmes outperform the competition by offering of the following:

  • Inclusion of all course materials and study aids in the initial course fee for superior value for money.
  • Every candidate is assigned an expert tutor, who can be contacted any time for support and advice.
  • Elimination of all deadlines and time restrictions - create your own study schedule to suit your lifestyle.
  • Access our 24/7 digital learning platform from anywhere in the world at any time, using any connected device.
  • Endorsed courses of the highest-quality, for the chance to enhance your CV and career prospects.

ReceptionSkillsDiploma - Learning Objectives

This endorsed Reception Skills Diploma is open could newcomers and experienced front-desk operative alike. In a hospitality setting, receptionists are responsible for overseeing the smooth and seamless performance of all key hotel functions. The objective of this course is to introduce candidates to the duties and responsibilities of the elite front desk operative. Along with a series of major tasks and daily processes, candidates also examine the importance of effective front-desk operations from a wider business perspective.

Worldwide, hotel owners and managers are always on the lookout for talented receptionists and front-desk personnel. More often than not, entry-level front-desk roles pave the way for more advanced leadership positions. This Level 5 Hotel Receptionist Diploma will instil you with the skills, knowledge and confidence needed to pursue your goals in a hospitality setting. No prior knowledge or experience is required - we’ll provide all the resources you need to successfully complete the course.

Front-desk topics and general hospitality concepts introduced as the course progresses include the following:

  • An introduction to important front office tasks
  • The functions and objectives of front desk operations
  • Working with difficult guests and complaint handling
  • The role of communication in front desk operations
  • Professional negotiation and sales skills
  • Techniques for dealing with overbookings and errors
  • Advanced telephone communication skills
  • The fundamentals of hotel safety and security

Level 5 Hotel Receptionist Diploma

Course Outline

Upon enrolment, you’ll gain round-the-clock access to our exclusive digital learning platform, where you’ll find a complete suite of study aids and helpful resources. This Level 5 Hotel Receptionist Diploma is delivered over a series of 10 modules, each focusing on a separate aspect of front-desk operations as follows:

  • Module 1 - Introduction to Front Office Operations
  • Module 2 - The Role of the Hotel Receptionist
  • Module 3 - Dealing with Hotel Guests
  • Module 4 - Call Handling Skills
  • Module 5 - Interpersonal Skills
  • Module 6 - Negotiation Skills
  • Module 7 - Sales Skills
  • Module 8 - Dealing with Overbookings
  • Module 9 - Complaint Handling
  • Module 10 - Security & Emergency Measures

Who is this course for?

Hotel Receptionist - Course

An endorsed Level 5 Hotel Receptionist Course could prove helpful for anyone looking to carve out a successful career in hospitality. Pursue an entry-level position with an established employer, or take your existing hospitality career to the next level. This course could also prove invaluable for hotel business owners, senior management personnel, front-desk managers and team leaders. If you’re serious about climbing the ladder in a hospitality setting, we’re standing by to show you the way!

Our exclusive online courses are open to candidates from all backgrounds worldwide. No experience necessary, no entry-requirements to fulfil and no deadlines - just the complete freedom to study from any location at a pace that suits you!

Get started on your Level 5 Hotel Receptionist course right now, or get in touch with our student support team if you have any questions!


Receptionist - Course

We work hard to keep all of our courses as accessible as possible for all learners.

Endorsed Certificate of Achievement

At the end of the course, learner can claim an endorsed certificate by paying £120 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from BOLC

Certificate of Completion from BOLC(soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Career path

Hotel Receptionist - Course

A career in Hotel can pave the way for lifelong job security in almost any major market worldwide. Just a few of the most popular job titles within the field of front-desk operations are as follows:

  • Front Desk Associate
  • Front Desk Supervisor
  • Front Office Attendant
  • Front-of-House Manager
  • Meeting Specialist
  • Hotel Clerk
  • Hotel Receptionist
  • Reservationist
  • Reservations Agent

Questions and answers

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