Hotel Receptionist Diploma

Hotel Receptionist Diploma is suitable for anyone aspiring to or already working in this field or simply want to learn deeper into Hotel Receptionist Diploma.

To make this Hotel Receptionist Diploma course more accessible for you, we have designed it for both part-time and full-time students. This Hotel Receptionist Diploma course is packed into the bite-size module for your convenience. You can study at your own pace or become accredited within hours!

If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this Hotel Receptionist Diploma course and answer all your queries through email.

The Hotel Receptionist Diploma help you acquire the knowledge, skills, attitudes and perceptions required to establish professional relationships with clients in the hotel industry. The focuses on relationships via the telephone and in person. You will learn how to sell hotel products and services, take reservations and perform accounting and night-audit tasks. You will learn more about the key principles, concepts and skills required in hospitality management, from the functions of different hotel departments to restaurant planning to food safety practices. You will understand how to handle difficult guests. Learn the different types of guests, tips on how to deal with them and so much more.

What will you learn in this Hotel Receptionist Diploma:

Hotel Receptionist Diploma

• An Overview of Hotel Reception
• Hotel Reception Standard Procedures
• Communication Skills Required for Hotel Reception
• Customer Service in Hotel Reception
• Telephone Handling in a Hotel
• How to Handle Difficult Hotel Guests
• Administrative Skills as a Hotel Receptionist
• Computer Skills and Programs
• Brand Standards in the Hospitality World
• Being a Team Player: Working with Other Hotel Departments
• Safety and Security in the Hotel
• Sales and Marketing as a Hotel Receptionist
• Dressing the Part: Creating the Professional Look in Hospitality
• Keeping Stress Under Control on the Job
• Legal Issues in Hospitality
• The Future for Hotel Receptionists

Method of Assessment:

Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly.

Certification

After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate by paying a little processing fee of £2. There is an additional fee to obtain a hardcopy certificate which is £9.

Hotel Receptionist Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field.

Our Hotel Receptionist Diploma is open to all from all academic backgrounds and there are no specific requirements to attend this Hotel Receptionist Diploma course. This Hotel Receptionist Diploma course is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

This Hotel Receptionist Diploma course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with the required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included