Skip to content
  1. Online
  2. Travel and tourism
  3. Hotel management
Hotel Receptionist Course cover image

Hotel Receptionist Course
Skills Boost

Free PDF Certificate | Lifetime Access | 100% Pass Rate | 24/7 Tutor Support | Money Back Guarantee

Summary

Price
£19 inc VAT
Study method
Online, On Demand 
Course format
Reading material - PDF
Duration
2.2 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Assessment details
  • Hotel Receptionist Course (included in price)
Additional info
  • Tutor is available to students
6 students purchased this course

Add to basket or enquire

Overview

Hotel Receptionist Course

  • [2026 Updated Course]
  • 14 Day Money Back Guarantee

The Hotel Receptionist Course is designed to provide learners with the essential skills and knowledge required to excel in front desk roles within the hospitality industry. This comprehensive training covers customer service, reservation management, communication skills, and the use of hotel management software.

You’ll learn how to greet guests professionally, manage bookings, handle enquiries, and resolve common issues efficiently. The Hotel Receptionist course also covers key areas such as handling payments, maintaining guest records, and understanding health and safety procedures in a hotel setting.

Ideal for beginners or those seeking to formalise their experience, this Hotel Receptionist course prepares you for a successful career as a hotel receptionist, front desk clerk, or guest services assistant. Delivered online, it offers flexible learning to fit around your schedule.

By completing the Hotel Receptionist Course, you’ll gain practical, job-ready skills that increase your employability in hotels, resorts, and other hospitality venues. Strong customer service and organisational skills taught in this course are highly valued across the hospitality sector.

Key Highlights of Hotel Receptionist Course

  • Free Instant e-Certificate upon completion
  • 24/7 Tutor Support available
  • No Hidden Fees
  • Lifetime Access to course materials
  • 100% Learning Satisfaction Guarantee

Certificates

Assessment details

Hotel Receptionist Course

Included in course price

Curriculum

This course contains

Format: 1 Video (with subtitles and transcript), 8 PDFs and 1 Quiz

Duration: 2h and 10m

    • 1: Your Journey Begins with Skills Boost 01:14

    • 2: Module 1 Understanding Front Office Operations - Part 1 22:00
    • 3: Module 2 Understanding Front Office Operations - Part 2 28:00
    • 4: Module 3 Dealing with Hotel Guests 15:00
    • 5: Module 4 Sales Skills 15:00
    • 6: Module 5 Dealing with Overbookings 10:00
    • 7: Module 6 Complaint Handling 14:00
    • 8: Module 7 Security & Emergency Measures 18:00

    • 9: Final Assessment 04:00
    • 10: Get Your Certificate [Optional] 02:00

Description

Hotel Receptionist Course

This Hotel Receptionist Course equips learners with essential skills for managing hotel front desks efficiently. You’ll explore customer service techniques, booking and reservation systems, communication best practices, and payment processing.

The Hotel Receptionist course includes modules on greeting guests, managing check-ins and check-outs, handling complaints, and understanding health and safety requirements. Practical exercises help you develop confidence in using hotel software and delivering excellent guest experiences.

Suitable for newcomers and hospitality professionals, this Hotel Receptionist course prepares you for roles in hotels, resorts, and serviced apartments. Flexible online study with tutor support lets you learn at your own pace.

Certificate of Achievement of this Hotel Receptionist Course

You can obtain your certificate of achievement after successfully finishing the Hotel Receptionist course. You'll be happy to learn that this Hotel Receptionist PDF certificate is completely FREE.

Refund Policy

A 14-day return policy is offered for this Hotel Receptionist course. You may easily request a refund through your dashboard if you're not quite happy.

Who is this course for?

Hotel Receptionist Course

Perfect for beginners, hospitality staff, or anyone seeking to develop skills for a hotel receptionist or front desk role in the hospitality industry.

Requirements

Hotel Receptionist Course

No previous experience needed. Basic English skills and internet access required for online learning.

Career path

Hotel Receptionist Course

Prepares learners for roles such as Hotel Receptionist, Front Desk Clerk, Guest Services Assistant, and hospitality customer service roles.

Questions and answers

There are currently no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Management courses, Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.