Skip to content
  1. Online
  2. Administration
  3. Receptionist

Hotel Reception Training
Lead Academy

Updated Training - 2024 |Free CPD UK Accredited PDF Certificate |Recognised Certificate | Exam Included| Lifetime Access

Summary

Price
£19 inc VAT
Study method
Online
Duration
Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion - Free
  • CPD UK Accredited Certificate of Achievement - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

★★★ 2685+ Positive Reviews from Students! ★★★

What you will get?

  • Free Microsoft Office Course with CPD Accredited PDF certificate
  • Free CPD UK Accredited PDF Certificate from Lead Academy
  • Free Course Completion PDF Certificate from Lead Academy
  • Free MCQ Exam Included
  • Lifetime Course Access
  • Updated Training Materials

Gain the essentials skills and knowledge you need to propel your career forward as a Hotel receptionist. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Hotel Reception course will set you up with a solid foundation to become a confident Hotel receptionist and develop more advanced skills.

This comprehensive Hotel Reception course is the perfect way to kickstart your career in the field of Hotel reception. This accredited Hotel Reception course will give you a competitive advantage in your career, making you stand out from all other applicants and employees.

If you’re interested in working as a Hotel receptionist or want to learn more skills on Hotel reception but unsure of where to start, then this Hotel Reception course will set you up with a solid foundation to become a confident Hotel receptionist and develop more advanced skills.

The Hotel Reception course will set you up with the appropriate qualifications and experience needed for the job and is ideal for both beginners and those currently working as a Hotel receptionist.

As one of the leading course providers and most renowned e-learning specialists online, we’re dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience.

How Will I Benefit?

  • Boost your career in Hotel reception
  • Deepen your knowledge and skills in your chosen field just in hours not years!
  • Study a course that has been designed by industry professionals.
  • Save money and time by studying your convenient time
  • Have access to a tutor whenever you are in need

So, what are you thinking about! Start getting the benefits by enrolling today!

Certificates

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Why Choose Lead Academy:

  • Lifetime Access
  • High-quality e-learning study materials
  • The UK and globally recognised qualification
  • Self-paced, no fixed schedules
  • 24/7 customer support through email
  • Available to students anywhere in the world
  • No hidden fee
  • Study in a user-friendly, advanced online learning platform

The Hotel Reception is a popular training course, ideal for anyone who is looking to kickstart their career as a Hotel receptionist, as well as professionals who want to test their existing skills and knowledge. If you want to gain an in-depth understanding of Hotel reception, then this program is perfect for you.

Our online courses come with lifetime access with no time limit for completion. Each course is fully accessible from a tablet, mobile or laptop, as long as there is a secure internet connection.

We pride ourselves on our supportive network of dedicated instructors and attentive customer service team who are dedicated to assisting you through your learning journey. Contact them at any time via email should you have any questions or queries.

Course Syllabus:

We have divided the Hotel Reception course into 16 user-friendly modules, covering all fundamental areas of Hotel reception to provide learners with the relevant skills and industry knowledge to take their career to the next level.

This comprehensive Hotel Reception course includes the following modules:

The following module of the Hotel Reception course will set you up with a solid foundation in the Hotel reception industry and give you the essential skills you need to get yourself job-ready!

Module 01: Introduction

  • Introduction

Module 02: How to Converse with Customers?

  • How to Converse with Customers?

Module 03: Rules of Email Etiquette

  • Rules of Email Etiquette

Module 04: Rules of Grooming and Dress Code

  • Rules of Grooming and Dress Code

Develop your expertise in key areas such as Hotel reception with the following module of the comprehensive Hotel Reception course, designed to help you develop your knowledge in the field in accurate and informative way to provide you with a solid foundation for success.

Module 05: Rules of Telephone Etiquette

  • Rules of Telephone Etiquette

Module 06: Relationship with Customers

  • Relationship with Customers

Module 07: Building Rapport with Customers

  • Building Rapport with Customers

Module 08: Roles and Responsibilities

  • Roles and Responsibilities

Module 09: What is Up Selling?

  • What is Up Selling?

Module 10: What is Cross Selling?

  • Identify the Steps for Selling

Module 11: Identify the Steps for Selling

  • Factors Influencing Buying Decision

The following module of the Hotel Reception course is designed for anyone taking the first steps into their career, looking to enhance their professional skills on the Hotel reception.

Module 12: Factors Influencing Buying Decision

  • Customer Buying Objections

Module 13: Customer Buying Objections

  • Assertive as Reception Assistant

Module 14: Assertive as Reception Assistant

  • Handling Customers Complaints

Module 15: Handling Customers Complaints

  • Tips for Success as a HR Assistant

Module 16: Tips for Success as a HR Assistant

  • What is Cross Selling?

Certification

On successful completion of the Hotel Reception course, you will be eligible to obtain a verifiable certificate as proof of your new qualification. This means that you/your employer can verify your qualification through our website.

Who is this course for?

This comprehensive Hotel Reception course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of Hotel reception.

This Hotel Reception course is felicitous for those, who want to be the best in their jobs.

Whether you are completely new to the field or are an aspiring professional, the Hotel Reception course will help open doors to a wide range of professions within your chosen field, helping you to stand out to employers with an accredited qualification that can be used to enhance your CV.

Requirements

  • There are no academic entry requirements for this Hotel Reception course, and it is open to students of all academic backgrounds.
  • As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol.

Career path

This Hotel Reception course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your qualifications to your CV, enhance your career and become more competitive in your chosen industry.

Questions and answers

There are currently no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.