Hotel Reception & Reservation with Strategic Management

Knowledge Door

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The Hotel Reception & Reservation with Strategic Management is one of our most popular training courses and is perfect for those individuals who want to start a new career path as a manager, as well as established professionals who want to test their existing abilities and learn the latest techniques.

Course Curriculum

This comprehensive Hotel Reception & Reservation with Strategic Management course has been divided into 2 interactive lessons. This makes for a more stimulating and comprehensive study of all the essential areas of management, which also means that learners will be able to absorb the knowledge in manageable and intuitive segments and retain the vital information without even realising it.

This fully inclusive Hotel Reception & Reservation with Strategic Management course includes the following modules:

Learn how to increase your expertise in management by taking the following modules of this popular Hotel Reception & Reservation with Strategic Management course.

**Strategic Management**

Module 01: Introduction

• Introduction

Module 02: What is Strategic Management?

• What is Strategic Management?

Module 03: What is a Strategy?

• What is Strategy?

Module 04: Strategy Statement Components

• Strategy Statement Components

Module 05: Strategic Management Process

• Strategic Management Process

Module 06: Components of the Process

• Components of the Process

Module 07: Strategy Formulation

• Strategy Formulation

Module 08: Types of Decisions

• Types of Decisions

Module 09: Qualities of a Strategic Leader

• Qualities of a Strategic Leader

Module 10: What is a Business Policy?

• What is Business Policy?

Module 11: Structure of the BCG Matrix

• Structure of BCG Matrix

Module 12: Factors of SWOT Analysis

• Factors of SWOT Analysis

Module 13: Porters 5 Forces Model

• Porters 5 Forces Model

Module 14: What is Corporate Governance?

• What is Corporate Governance?

Module 15: What is Business Ethics?

• What is Business Ethics?

Module 16: Core Competency Theory

• Core Competency Theory

The following module of the Hotel Reception & Reservation with Strategic Management course will give the exact set of skills and information base that you’ll need to succeed in your chosen career path of management.

**Hotel Reception & Reservation**

Module 01: Introduction

• Introduction

Module 02: How to Converse with Customers?

• How to Converse with Customers?

Module 03: Rules of Email Etiquette

• Rules of Email Etiquette

Module 04: Rules of Grooming and Dress Code

• Rules of Grooming and Dress Code

Module 05: Rules of Telephone Etiquette

• Rules of Telephone Etiquette

Module 06: Relationship with Customers

• Relationship with Customers

Module 07: Building Rapport with Customers

• Building Rapport with Customers

Module 08: Roles and Responsibilities

• Roles and Responsibilities

Module 09: What is Up Selling?

• What is Up Selling?

Module 10: What is Cross-Selling?

• Identify the Steps for Selling

Module 11: Identify the Steps for Selling

• Factors Influencing Buying Decision

Module 12: Factors Influencing Buying Decision

• Customer Buying Objections

Module 13: Customer Buying Objections

• Assertive as Reception Assistant

Module 14: Assertive as Reception Assistant

• Handling Customers Complaints

Module 15: Handling Customers Complaints

• Tips for Success as a HR Assistant

Module 16: Tips for Success as an HR Assistant

• What is Cross-Selling?

Certificate of Achievement from Knowledge Door

On completion of the Hotel Reception & Reservation with Strategic Management course, you will be eligible to obtain the certificate of achievement from Knowledge Door to evidence your new skill and accomplishment, as well as your knowledge and skill set. The certification is available in PDF format, at the cost of £12, or a hard copy can be sent via post at the cost of £35.

This comprehensive Hotel Reception & Reservation with Strategic Management course is ideal for anyone who is looking to improve their skills and move on to more challenging roles in this sector. Completion of the Hotel Reception & Reservation with Strategic Management course will prove your learning potential and provide the impetus to boost their career into whatever direction they choose but gaining an up-to-date perspective of everything involving management.

The Hotel Reception & Reservation with Strategic Management course will provide both established professionals and relative newcomers to management with some real advantages, earning extensive knowledge acquiring new skills which will make any candidate’s CV stand out in a crowded marketplace.

There is no previous experience or specific entry requirements needed to enrol into this Hotel Reception & Reservation with Strategic Management course, any student from any background, and of any age, can enrol into this Hotel Reception with Strategic Management course and learn at their own pace.

As long as you are seventeen years old, have a basic knowledge of the English language and are relatively comfortable with rudimentary IT skills, you will be eligible to enrol into this Hotel Reception & Reservation with Strategic Management course.

This Hotel Reception with Strategic Management course will bring you new opportunities and new possibilities in an ever-changing job market. Gain the latest techniques, theories, knowledge and confidence that you’ll need to procure the dream job you’ve been looking for. To achieve all this and to gather more valuable credits on your CV, this course could be a critical part of your future.

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