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Hotel Reception Certification
Online Courses Learning

Summary

Price
£150 inc VAT
Or £50.00/mo. for 3 months...
Study method
Online
Duration
10 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

Overview

Hotel Reception Certification
If you own a hotel and are looking to train staff in how best to run reception, this course is definitely ideal for your business needs. It is also the perfect way in which to make sure that your brand new employees are covering every single aspect that is necessary for the frontline of your hotel business.

As a hotel receptionist, your team members have the pivotal role of taking customer requests and making them a reality, by flawlessly co-ordinating between staff and management and working as the backbone of your hotel.

This course is offered entirely online, and this allows your employees the freedom to study wherever and whenever is most convenient for them.

Through these 16 absorbing modules, any team member will quickly be able to grasp what it takes, in order to become an invaluable asset in the hospitality industry.

Certificates

CPD

10 CPD hours / points
Accredited by The CPD Certification Service

Description

What’s Covered in the Course?
When studying this course, your team members will learn about:

The different positions that exist in the hotel reception field and how to train for those that best suit your business’s needs;
How to take reservations and check guests in and out;
The importance of customer service and how to keep customers happy;
Why you must be aware of both verbal and non-verbal communication;
Telephone etiquette and how this is central as a hotel receptionist;
Dealing with unhappy or angry guests and how to appease them;
All the duties for which a hotel receptionist is responsible for and the relevant skills, including technical and clerical;
How to work well with the various departments throughout your hotel;
Dealing with stress in the job;
The legal issues that are important to be aware of, such as the current laws and regulations that may impact your employees and customers.

What are the Benefits of the Course?
When you enrol any staff member on this course, they can look forward to a whole host of benefits, including:

Learning valuable skills, in order to help them truly excel in the hospitality industry;
Gaining skills for a position with job opportunities all around the world;
Upon completion of the course, your team member will be rewarded with an industry-recognised and fully-accredited certificate;
They can study the materials on any device available to them;
Your staff will be able to take advantage of great online support;
The course materials will always be accessible in the future: this is perfect for refresher courses.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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