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Hotel Porter and Concierge Training
Training Express Ltd

CPD accredited | Free PDF Certificate, Free Life coaching Course | Free Retake Exam | Lifetime Access

Summary

Price
£19 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Assessment details
  • Multiple Choice Questions (MCQ) (included in price)
Additional info
  • Tutor is available to students
5 students purchased this course

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Overview

✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩

[Updated 2025]

Imagine stepping into a hotel lobby, where your warm smile and attentive service can make someone's travel experience unforgettable. In the world of Hotel Porter and Concierge services, you have the chance to be that person who makes every guest feel special. With the hospitality industry growing by 3% each year, and more hotels seeking friendly, skilled porters and concierges, the opportunities in this field are expanding.

The average salary for a Hotel Porter and Concierge in the UK ranges from £18,000 to £25,000 per year, with room to grow as you learn more. As hotels look to enhance guest experiences, there’s never been a better time to step into this role.

Our Hotel Porter and Concierge Training is designed to help you shine in this sector. You’ll explore everything from the art of customer service to the ins and outs of being a concierge. Dive into modules like “Understanding the Service,” “Principles for a Concierge Service Business,” and “Emergency Measures for a Hotel Concierge.” These lessons will help you learn how to anticipate guests' needs and deliver great experiences, making you a valued part of any hotel team.

Whether you’re dreaming of a fulfilling career as a Hotel Porter or aiming to become an outstanding Concierge, this course is your entry point into a world of new opportunities. With the demand for friendly and capable hotel staff growing, the skills you gain will keep you in demand. Ready to make your mark in hospitality?Learning Outcomes:

  • Understand different types of concierge services and their roles.
  • Identify essential skills needed for effective concierge work.
  • Learn the principles behind managing a concierge service business.
  • Master customer service strategies for a welcoming guest experience.
  • Recognise workplace etiquette and environment in a concierge setting.
  • Handle emergency situations confidently as a hotel concierge.

Key Features

  • Accredited by CPD
  • Instant e-certificate
  • FREE PDF + Hardcopy certificate
  • Easy payment method
  • Fully online, interactive course with audio voiceover
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • Learn Anytime, Anywhere
  • 24/7 Learning Assistance
  • Best Value Price
  • Discounts on bulk purchases

Free Gifts

  • Life Coaching Course

Enrol now in this Hotel Porter and Concierge Training course to excel!

Certificates

Assessment details

Multiple Choice Questions (MCQ)

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Resources

Description

Course Curriculum:

  • Module 01: Understanding the Service
  • Module 02: Types of Concierge Services
  • Module 03: Necessary Skills for Any Concierge
  • Module 04: Principles for a Concierge Service Business
  • Module 05: Delivering Customer Service
  • Module 06: Concierge Work Environment and Etiquettes
  • Module 07: Emergency Measures for a Hotel Concierge

Accreditation

All of our courses are fully accredited, including this Hotel Porter and Concierge Training Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Hotel Porter and Concierge.

Certification

Once you’ve successfully completed your Hotel Porter and Concierge Training Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £5.99). Our Hotel Porter and Concierge Training Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for?

This Hotel Porter and Concierge Training Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Hotel Porter and Concierge Training Course is ideal for:

  • Individuals looking to enter the hospitality industry as a concierge.
  • Those interested in mastering customer service in luxury settings.
  • People aiming to understand the principles of concierge services.
  • Newcomers to the hotel industry seeking guidance on guest relations.
  • Anyone wishing to enhance their understanding of concierge etiquette.

Requirements

Learners do not require any prior qualifications to enrol on this Hotel Porter and Concierge Training Course. You just need to have an interest in Hotel Porter and Concierge Training Course.

Career path

After completing this Hotel Porter and Concierge Training Course you will have a variety of careers to choose from. The following job sectors of Hotel Porter and Concierge Training Course are:

  • Hotel Concierge - £20K to £28K/year.
  • Front Desk Manager - £22K to £30K/year.
  • Guest Relations Officer - £23K to £32K/year.
  • Resort Concierge - £20K to £26K/year.
  • Customer Service Manager - £25K to £40K/year.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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