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Hotel Management - Course

Level 2 Certificate in Hotel Front Office Management, Endorsed by TQUK, 100% Success Rate, CPD Accredited


Inspire London College Ltd

Summary

Price
Save 33%
£12 inc VAT (was £18)
Offer ends 31 March 2024
Study method
Online
Course format What's this?
Reading material - PDF/e-book
Duration
4 weeks · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
40 CPD hours / points
Achievement
Certificates
  • Certificate of completion - £35
  • Certificate of completion - £45
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

Online Hotel Management - Level 2 Certificate in Hotel Front Office Management - Endorsed Course by TQUK - Quiz based Assessment included - 40 CPD Points

  1. In Hotel Management, the front office's role is crucial, and sometimes it is regarded as the most important department in the hotel. The Hotel Front Office Management job is tough, challenging, and requires adequate knowledge of Hospitality /Hotel Management. Improved professional skills in Hotel management and front office management in the hotel industry and know how to handle the different operations at the front desk.
  2. In addition to Hotel Management courses, the Hotel Front Office Management certification is becoming a separate discipline due to its broader operations and role in the hotel industry. The modern hotel industry is hiring professionals to manage its front office operations; therefore, the demand for front office management courses and professionals is increasing gradually. Due to the competitiveness of the hotel industry, individuals having professional certifications are now preferred by employers. Therefore, this hotel front office management course can be a great way for individuals to improve their CVs and get a better job in the hospitality sector.
  3. Certificate in Front office management is for individuals seeking a better job in the hospitality sector and for the already working professionals who want to improve their existing qualifications and skills to achieve a better post in front office hotel management. After enrolling in this course, you will access our Virtual Learning Environment (VLE) /Moodle, and all the study materials and assessments will be available at VLE/Moodle. Inspire London College’s management and teaching staff will be there for your assistance 24 hours a day and seven days a week.

Achievement

CPD

40 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media

Description

Learning Objectives

Successful completion of Hotel Front Office Management course will enable the learners to understand;

  • Role of a Hotel front office in the hotel industry
  • Major operations performed by the front office staff
  • The organisational structure of the front office
  • Understand the core competencies of the front office staff
  • The reservation and guest registration process at the front office
  • The front office accounting
  • Communication process at the front office

Course Outline

The Certificate in Hotel Front Office Management includes four mandatory units.

The overall course has 40 credit hours Endorsed Certificate, and its guided learning hours (GLH) are 160. The following units are included in Front Office Management Certificate.

Module 1: Introduction to the front office and its functions

  • Front Office Department
  • Front Office Operations
  • Guest Cycle in Hotel Management
  • Key Terms of Front Office
  • Physical Setup of Front Office
  • Operational Structure of Front Office

Module 2: Front Office Staff, Ranks and Responsibilities

  • Front Office Staff Qualities and Competencies
  • Responsibilities of Reservation Manager
  • Responsibilities of the Reception Manager
  • Responsibilities of Services Manager
  • Responsibilities of Night-Audit Manager
  • Responsibilities of the Communication Manager
  • Responsibilities of Front Office Manager

Module 3: Front Office Reservation and Guest Registration Process

  • Hotel Reservation and Types
  • Role of the Internet in the Reservation Process
  • Sources of Reservation
  • Managing Reservations
  • Understanding the Pre-registration Process of Guests
  • Creating a Registration Record
  • Payment Methods and Assigning Accommodation

Module 4: Front Office Accounting and Communication Management

  • Introduction to Front Office Accounting
  • Different Types of Accounts at the Front Office
  • Folios, Postings, Ledgers and Vouchers and their Types
  • Account Settlement
  • Importance of Front Office Communication
  • Do’s and Don’ts of Front Office Communication

Certification

Upon successful completion of the course, the learner needs to pay for a CPD Accredited Certificate of Completion either in PDF format or Hard copy or can claim an Endorsed Diploma from TQUK organisation (Hard copy Only)

CPD Accredited Certificate of Completion (PDF format) = £35

CPD Accredited Certificate of Completion (Hardcopy) = £45 + postage charges £15 = £60

Endorsed Certificate from Awarding Body TQUK (Hardcopy Only) = £69 + postage charges £15

Who is this course for?

The Front Office Hotel Management Certificate course offered by Inspire London College is helpful for individuals who are already working in the Hotel management industry and have experience in Hotel Management and want to pursue a better career such as front office manager, reservation manager, or reception manager.

Candidates with tough routines can join a Hotel Management course because this is a home-based hotel management course, and an individual can do it in their free time from the world. Candidates wishing to enhance their skills and knowledge in the hotel industry can attend this course.

Career path

Job options that will be available for the students after completion of the Hotel Management course include;

  • Front Desk Manager
  • Front Desk Clerk
  • Guest Services Manager
  • Reservation Manager
  • Night Audit Manager
  • Reception Manager

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Certificates

Certificate of completion

Digital certificate - £35

Upon successfully passing the Hotel Management course Final Test, Learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hardcopy from ILC.

Certificate of completion

Hard copy certificate - £45

Upon successfully passing the Hotel Management course Final Test, Learner needs to pay for CPD Accredited Certificate of Completion either in PDF format or Hardcopy from ILC.

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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.