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Hotel Management & Hotel Receptionist Level 3
Thames College

Updated 2026 | 2 in 1 CPD Accredited Course | 2 Free PDF Certificates | Instant Certificate After Completion

Summary

Price
Save 28%
£15 inc VAT (was £21)
Offer ends 31 August 2026
Study method
Online, On Demand 
Course format
16 Videos (with subtitles and transcripts), 4 PDFs and 2 Quizzes
Duration
5.4 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD PDF Certificate - Free
  • Reed Courses Certificate of Completion - Free
  • CPD Hardcopy Certificate - £15.99
Additional info
  • Tutor is available to students
17 students purchased this course

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Overview

The hospitality industry remains one of the largest employers in the UK, offering rewarding opportunities in both front-line and managerial positions. With travel, tourism, and business accommodation steadily increasing, the demand for skilled hotel staff continues to grow.

This combined Hotel Management & Hotel Receptionist Course equips learners with knowledge and techniques to perform effectively across the operational and administrative departments of a hotel. From managing reservations and guest satisfaction to understanding financial performance and supervising front-office activities, this course builds strong core skills for those aspiring to enter or progress within the hospitality industry.

Studying both hotel management and receptionist duties together gives learners a competitive edge. Rather than limiting skills to one area, learners develop a broader perspective on how hotels function day-to-day and how guest interactions contribute to a hotel’s success. The course covers key modules including customer service, communication, food and beverage operations, cultural etiquette, safety procedures, and financial performance.

Learning Outcomes of Hotel Management & Hotel Receptionist Course:

After completing this Hotel Management & Hotel Receptionist Course, learners will be able to:

  • Manage front office operations efficiently, including guest check-ins, check-outs, and handling customer queries in a professional setting.
  • Operate booking and reservation systems, accurately processing guest information and managing online and offline reservations.
  • Deliver exceptional customer service, addressing guest complaints and requests to maintain high satisfaction levels.
  • Use basic financial management practices, including budgeting, expense tracking, and revenue forecasting within hotel environments.
  • Supervise and support hotel staff, applying principles of human resource management in recruitment, training, and performance monitoring.
  • Follow health, safety, and security procedures, ensuring a safe and welcoming environment for guests and staff.

Key Features:

Our course comes with:

â–º CPD Accreditation
â–º Instant Certificate After Completion
â–º Free Quiz

  • The quiz consists of 10 questions.
  • The passing score is 60%.
  • Unlimited attempts are allowed.
  • Retakes are completely free of charge.

â–º A fully online, interactive course
â–º Self-paced learning and laptop, tablet, smartphone-friendly
â–º 24/7 Learning Assistance

Certificates

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

This course contains

Format: 16 Videos (with subtitles and transcripts), 4 PDFs and 2 Quizzes

Duration: 5h and 26m

    • 1: Module 1: Introduction to Hotel Management Preview 20:58
    • 2: Module 2: Front Office Operations 19:34
    • 3: Module 3: Housekeeping Management 21:16
    • 4: Module 4: Food and Beverage Operations 26:58
    • 5: Module 5: Hotel Marketing and Sales 21:47
    • 6: Module 6: Financial Management in Hotels 23:00
    • 7: Module 7: Human Resource Management in Hospitality 16:43
    • 8: Module 8: Customer Service Excellence 15:03
    • 9: Leave a Review 01:00
    • 10: Final Quiz 07:00
    • 11: CPD Quality Standard Certificate (Optional) 01:00

    • 12: Module 1: Introduction to the Hospitality Industry Preview 16:02
    • 13: Module 2: Front Desk Operations 15:09
    • 14: Module 3: Communication Skills 18:38
    • 15: Module 4: Customer Service Excellence 18:06
    • 16: Module 5: Booking and Reservation Systems 19:03
    • 17: Module 6: Safety and Security Procedures 15:32
    • 18: Module 7: Administrative Duties 17:46
    • 19: Module 8: Cultural Awareness and Professional Etiquette 19:51
    • 20: Leave a Review 01:00
    • 21: Final Quiz 09:00
    • 22: CPD Quality Standard Certificate (Optional) 01:00

Course media

Description

Hotel Management Course: The Hotel Management course begins with an overview of how hotels operate. It introduces key departments such as front office, housekeeping, food and beverage, and financial management. This Hotel Management course outlines day-to-day tasks involved in each area and their contribution to guest satisfaction and hotel performance. Learners study hotel marketing and sales strategies, gain insight into cost control, revenue management, and staffing, and also focus on how to lead teams within hospitality settings. This knowledge is essential for those aiming to move into supervisory or operational management roles.

Hotel Receptionist Course: This Hotel Receptionist course trains learners for the role of a receptionist in a hotel or hospitality setting. It focuses on front desk operations including guest check-in, handling reservations, processing payments, and managing records. It also trains learners in communication techniques, cultural awareness, customer care, and administrative duties. By learning proper telephone etiquette, conflict resolution, and professional behaviour, learners are prepared to handle a wide range of guest interactions confidently and efficiently.

Why Should People Learn Hotel Management & Hotel Receptionist?

  • The hospitality industry supports over 2.9 million jobs in the UK, many of which require Hotel Management & Hotel Receptionist skills.
  • There is a projected 6% increase in hotel-related job roles by 2027, creating demand for qualified Hotel Management & Hotel Receptionist professionals.

The Hotel Management & Hotel Receptionist Course is one of the most valuable and comprehensive training options for anyone looking to work in the hotel industry. With broad coverage across both reception and management roles, this course equips learners for long-term growth, reliable job prospects, and high levels of job satisfaction within the UK hospitality sector.

Additional perks of selecting Hotel Management & Hotel Receptionist course from Thames College:

This Hotel Management & Hotel Receptionist course offers you the benefit of —

  • Learn Hotel Management & Hotel Receptionist with an engaging voiceover and visual elements.
  • Get Lifetime access to the Hotel Management & Hotel Receptionist course.
  • Study Hotel Management & Hotel Receptionist on your own schedule.

Who is this course for?

This Hotel Management & Hotel Receptionist course is suitable for:

  • Anyone seeking to start a career in hotels or the broader hospitality industry.
  • Hotel staff aiming to progress into supervisory or management positions.
  • Business owners running hotels, hostels, or guesthouses who want a better grasp of daily operations.
  • Career changers looking for stable and people-focused job opportunities.

Requirements

No previous experience or qualifications are required to enroll in our Hotel Management & Hotel Receptionist course. This Hotel Management & Hotel Receptionist course is designed for anyone eager to learn, whether you're an experienced professional or just starting out.

Join us and take the first step on this exciting path!

Career path

Completing the Hotel Management & Hotel Receptionist course can lead to roles such as:

  • Hotel Manager – £36,000 to £62,000
  • Hotel Receptionist – £20,000 to £26,000
  • Front Desk Supervisor – £24,000 to £30,000
  • Guest Services Manager – £28,000 to £35,000
  • Reservations Officer – £22,000 to £28,000
  • Hotel Night Manager – £31,000 to £32,000

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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