Hotel Management Course

Hotel Management (Level 7) Diploma | Endorsed by ABC Awards | CPD Accredited Certificate | 190 CPD Points/Credits

CPD Courses


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£29 inc VAT (was £1,100)
Offer ends 14 April 2020
Study method
Online, self-paced
400 Hours
190 CPD hours / points
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Hotel Management

Certificate of achievement in Hotel Management Level 7. Additional CPD Accredited Certificate with 190 CPD points available with no extra study.

Hotel Management Level 7. Endorsed Certificate of achievement. Carve out a rewarding career for life in one of the world’s most dynamic and dependable sectors, Hotel Management, with the help of CPD. Study today for our most advanced Hotel Management and discover what it takes to climb the ladder to the very highest leadership positions.

The worldwide hospitality industry presents ambitious candidates at all levels with a uniquely varied range of career prospects. Wherever your primary skills and talents lie, your success story could be written in Hotel Management. Regardless of economic and political turbulence on a global basis, the Hospitality sector remains robust and reliable at all times. Demand for business and leisure travel services remains at an all-time high and continues to accelerate annually. Which is precisely why a Hospitality sector is typically considered to be one of unique stability and security.

Our exclusive Hotel Management, provides candidates with an intensive yet digestible introduction to the contemporary Hospitality industry. Over the course of 10 insightful units, learners gradually build the industry-specific knowledge, skills and confidence it takes to become successful Hotel Managers. Discover how to fulfil a leadership role in Hotel Management, front and back desk operations, food and beverage management, marketing, housekeeping and more.

Explore an endless range of extraordinary career options at home and abroad with this advanced-level Hotel Management.


Endorsed by ABC Awards


190 CPD hours / points
Accredited by The CPD Standards Office

Course media


Hotel Management

Hotel Management - Course Benefits

When studying for an advanced Diploma in Hotel Management with CPD, every learner benefits from:

  1. Total flexibility from start to finish, with no imposed deadlines or time restrictions to worry about.
  2. Work in your own time at a pace that suits you from anywhere in the world with an Internet connection – create your own perfect study schedule.
  3. The opportunity to enhance and improve your CV and career prospects for life, by earning a recognised hotel management qualification.
  4. All required study materials and supporting documentation included as standard – no additional costs or expenses at any time.

Hotel Management - Learning Objectives

The content of our most advanced Hotel Management Level 7 gradually guides learners through each and every key function and responsibility of the professional Hospitality manager. On a global basis, demand for qualified and capable Hospitality leaders at all levels has never been greater. Armed with the skills and knowledge required to step into a leadership position, a whole world of incredible career opportunities could be right at your fingertips.

Along with a broad overview of the contemporary Hotel Management profession, learners are introduced to each key department within a hotel environment. Discover what it takes to become a competent front of house manager, run back-office operations, take control of food and beverage departments, recruit and train a capable and effective workforce, provide consistently outstanding customer service, market and advertise the business effectively, master interdepartmental communications and so much more besides.

Upon successful completion of this Level 7 in Hotel Management course, candidates take away the most essential industry-specific skills, talents and knowledge including:

  • The confidence to oversee every key Hotel Department
  • Comprehensive knowledge of all essential hotel operations
  • What it takes to build and manage an efficient workforce
  • How to work with hotel finances and budgets
  • Essential marketing and advertising skills
  • Comprehensive understanding of housekeeping, engineering and security departments

Hotel Management - Course Outline

This intensive yet digestible Diploma in Hotel Management is delivered across 19 modules each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each unit.

Module 1 - Introduction to Hotel Management

This module covers the following Key topics:

  • What is Hospitality?
  • Characteristics of the Hospitality Industry
  • Scope of the Hospitality Industry
  • Career Prospects in Hospitality Industry
  • Hotel Departments
  • Functions of Major Hotel Departments
  • Plus more

Module 2 - Principles of Hotel Front Office Operations

This module covers the following Key topics:

  • Managing Front Office Operations
  • Front Office Functions
  • Front-of-the-House Operations
  • Basic Concepts of Yield Management
  • Generating Reservation Reports
  • Managing Reservations
  • Front Office Accounting
  • The Electronic Front Office (EFO)
  • Plus more

Module 3 - Housekeeping, Engineering & Security Operations

This module covers the following Key topics:

  • Housekeeping
  • Organisation of Housekeeping Department
  • Organization of a Security Department
  • In-House Security Departments Versus Contracted
  • Plus more

Module 4 - Hotel Food and Beverage Management

This module covers the following Key topics:

  • Managing Food and Beverage Operations
  • Food and Beverage Operations
  • Assessment of Market and Consumer Needs
  • Comparison of Different Types of Menus
  • Selecting a Computer System
  • Plus more

Module 5 - Recruitment and Selection : Policy and Procedures

This module covers the following Key topics:

  • Recruitment and Selection
  • Flexible Employees
  • The Importance of Planning Ahead
  • Describing the Ideal Recruit
  • Attracting Candidates
  • Selection Interviews
  • New Employee Induction Programmes
  • Plus more

Module 6 - Training and Development Procedures

This module covers the following Key topics:

  • Training and Development
  • The Benefits of Training
  • Identifying Training Needs
  • Preparing Step-by-Step Procedures
  • Steps in the Training Process
  • Methods of Presentation
  • Administering a Training Programme
  • Plus more

Module 7 - Human Resources Management

This unit covers the following key topics:

  • Roles and Functions
  • Selection
  • Placement
  • Time Office and Establishment Functions
  • Establishment Functions
  • Plus More

Module 8 - Dealing with Difficult Peoples

This module covers the following topics:

  • Understanding Conflicts and Its Types
  • Different Stages of Conflict
  • The Role of Communication in Conflict Resolution
  • Conflict Management

Module 9 - Anger Management

This module covers the following Key topics:

  • The Assertiveness Formula
  • Questioning Skills
  • Basic Problem Solving Tools
  • Creative Thinking Methods
  • Force Field Analysis
  • Other Ways of Managing Anger

Module 10- Stress Management

This module covers the following topics:

  • Understanding Stress
  • Strategies to Manage stress
  • Plus More

Module 11 - Crisis Management

This module covers the following topics:

  • Following a Crisis: Restoring Tourist Confidence
  • Prepare A Crisis Management Plan
  • Reviewing Security Systems
  • Minimising Damage in a Crisis
  • Plus more

Module 12 - Managing Time

This module covers the following topics:

  • Prioritising your Time
  • Changing Our Perspective
  • Setting Goals with SPIRIT
  • Putting an End to Procrastination
  • Managing Your Workload
  • Plus more

Module 13- Transport Management

This module covers the following topics:

  • Changes in Transportation
  • Transport Principles
  • Comparing Different Forms of Land Travel
  • Issues In Transport Management
  • Transport and Environment
  • Plus more

Module 14- Importance of Customer's Feedback

This module covers the following topics:

  • Barriers to Listening
  • The Monitoring of Complaints and Compliments
  • Self-Completion Questionnaires
  • Measuring Customer Loyalty
  • Plus more

Module 15 - Importance of Effective Communication

This module covers the following topics:

  • Developing a Communication Strategy
  • Communicating Service to External Customers
  • Training Material

Module 16 - Quality Management

This module covers the following topics:

  • Hospitality Retail Service Quality
  • The Five Dimensions of Service
  • Inspections and Quality Assurance
  • Statutory Obligations
  • Grading bands and conditions

Module 17 - Marketing and Advertising

This module covers the following topics:

  • The Hotel Market
  • Primary and Secondary Levels of Demand
  • The Hotel Product

Module 18 - Managing Interdepartmental Communications

This module covers the following topics:

  • Marketing and Sales Department
  • Housekeeping Department
  • Food and Beverage Department
  • Banquet Department
  • Controller

Module 19 - Accounting in Hospitality

This module covers the following topics:

  • What is an Account?
  • Types Of Accounts At The Front Desk
  • Basic Principles of Accounting:
  • Types Of Folios Used In Hotels
  • Profit And Loss Accounts

Who is this course for?

Hotel Management

Our fully-endorsed Level 7 in Hotel Management provides invaluable teachings and industry insights for both newcomers to the profession and existing members of the workforce alike. Whether looking to secure your first Hospitality position or climb the ladder to a higher leadership level, an internationally-recognized qualification could transform your career prospects for life.

CPD specialises in comprehensively flexible online study programs for those who do not have time to commit to traditional full-time education. Regardless of how busy your current lifestyle and schedule, our Hotel Management can be studied in your own time and at your own pace, with no deadlines or time restrictions to worry about. What’s more, you can count on the support of our world-class tutors and the wider CPD team from start to finish.

With no specific prior education or experience required, our courses are open to every candidate with the desire to succeed!


Hotel Management

No particular entry requirement.

OPTION-I: Endorsed Certificate of Achievement from ABC Awards

At the end of the course, learner can claim an endorsed certificate by paying £170 accreditation fee+postal charges.

Certificate of course Completion

(soft copy) can be claimed for £15. If you need hard copy of this certificate you will pay £25

OPTION-II: CPD Certificate

Upon successful completion of the course, a fee is payable for a CPD Accredited Diploma in PDF format or hard copy.

CPD Accredited Diploma (PDF format)=£30

CPD Accredited Diploma (Hardcopy)=£150

Postage Charges:

National £9

International £15

Career path

Hotel Management

Upon successful completion of our Hotel Management - Level 7, candidates may choose to pursue an extensive range of careers including:

  • Back Office Supervisor
  • Corporate Sales Manager
  • Director of Maintenance
  • Director of Marketing
  • Director of Operations
  • Event Planner
  • Events Manager
  • Executive Housekeeper
  • Executive Conference Manager
  • Executive Meeting Manager

Questions and answers

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