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Hotel Management and Receptionist with Hospitality Management

CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees


Online Training Academy

Summary

Price
£12 inc VAT
Study method
Online, On Demand What's this?
Duration
4.8 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
Certificates
  • Digital certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

10 students purchased this course

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Overview

Are you passionate about creating unforgettable experiences for people? Do you dream of working in luxurious hotels and top-notch resorts? If yes, our Hotel Management and Receptionist with Hospitality Management Course is perfect for you!

According to HubSpot Research, up to 93%of customers are likely to return to companies with excellent customer service. On the flip side, a bad experience can lead to churn, with 61% of customers switching to competitors after just one negative interaction.

This number speaks volume and shows how good customer experience is key for a business to grow. And our course will teach you Hotel Management, how to improve your communication skills, handle difficult hotel guests, staying calm under pressure, computer skills, safety and many more.

Don’t miss out on the chance to build a rewarding career in hospitality. Enrol in our Hotel Management and Receptionist with Hospitality Management Course today and take the first step towards a brighter future.

Key Features:

  • CPD Certified Hotel Management and Receptionist with Hospitality Management Course
  • Free Certificate from Reed
  • CIQ Approved Hotel Management and Receptionist with Hospitality Management Course
  • Developed by Specialist
  • Lifetime Access

Certificates

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

1
section
17
lectures
4h 47m
total
    • 1: Module 01: An Overview Of Hotel Reception 21:28
    • 2: Module 02: Hotel Reception Standard Procedures 15:08
    • 3: Module 03: Customer Service In Hotel Reception 19:10
    • 4: Module 04: Communication Skills Required For Hotel Reception 31:32
    • 5: Module 05: Telephone Handling In A Hotel 26:56
    • 6: Module 06: How To Handle Difficult Hotel Guests 20:22
    • 7: Module 07: Administrative Skills As A Hotel Receptionist 14:11
    • 8: Module 08: Brand Standards In The Hospitality World 14:19
    • 9: Module 09: Being A Team Player: Working With Other Hotel Departments 10:15
    • 10: Module 10: Safety And Security In The Hotel 31:31
    • 11: Module 11: Sales And Marketing As A Hotel Receptionist 19:13
    • 12: Module 12: Dressing The Part: Creating The Professional Look In Hospitality 08:37
    • 13: Module 13: Keeping Stress Under Control On The Job 18:26
    • 14: Module 14: Legal Issues In Hospitality 18:31
    • 15: Module 15: The Future For Hotel Receptionists 15:11
    • 16: CPD Certificate - Free 01:00 PDF
    • 17: Leave A Review 01:00 PDF

Course media

Description

Why Choose Our Course?

By choosing our Hotel Management and Receptionist with Hospitality Management courseis a smart investment in your professional future. Our Hotel Management and Receptionist with Hospitality Management course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content.

This Hotel Management and Receptionist with Hospitality Management course provides you with the tools and knowledge needed to excel in today’s competitive landscape. With flexible learning options and a commitment to your success, our Hotel Management and Receptionist with Hospitality Management course is the key to unlocking your potential and advancing your professional journey.

Course Curriculum of Hotel Management and Receptionist with Hospitality Management Course

  • Module 01: An Overview Of Hotel Reception
  • Module 02: Hotel Reception Standard Procedures
  • Module 03: Customer Service In Hotel Reception
  • Module 04: Communication Skills Required For Hotel Reception
  • Module 05: Telephone Handling In A Hotel
  • Module 06: How To Handle Difficult Hotel Guests
  • Module 07: Administrative Skills As A Hotel Receptionist
  • Module 08: Computer Skills And Programs
  • Module 09: Brand Standards In The Hospitality World
  • Module 10: Being A Team Player: Working With Other Hotel Departments
  • Module 11: Safety And Security In The Hotel
  • Module 12: Sales And Marketing As A Hotel Receptionist
  • Module 13: Dressing The Part: Creating The Professional Look In Hospitality
  • Module 14: Keeping Stress Under Control On The Job
  • Module 15: Legal Issues In Hospitality
  • Module 16: The Future For Hotel Receptionists

Learning Outcomes:

  • Master hotel reception procedures, standards, and customer service techniques.
  • Develop effective communication and telephone handling skills for hotel management environments.
  • Acquire administrative, computer, and brand standard competencies in hospitality.
  • Enhance hospitality, teamwork, safety, and sales abilities within hotel reception roles.
  • Cultivate hospitality & professionalism through attire, stress management, and legal awareness.
  • Anticipate future trends and advancements in the hotel receptionist profession.

Who is this course for?

This Hotel Management and Receptionist with Hospitality Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Hotel Management and Receptionist with Hospitality Management course. Moreover, this course is ideal for:

  • Individuals aspiring to excel as a receptionist and in hospitality and hotel management roles.
  • Hotel staff seeking to enhance hospitality, receptionist and administrative competencies.
  • Professionals transitioning into hospitality, hotel management careers with a focus on reception.
  • Students pursuing roles in hospitality, hotel management and guest services.
  • Anyone passionate about delivering exceptional guest experiences in hotels through Hotel Management.

Requirements

There are no requirements needed to enrol into this Hotel Management and Receptionist with Hospitality Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Hotel Management and Receptionist with Hospitality Management course.

Career path

After finishing this Hotel Management and Receptionist with Hospitality Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Hotel Management and Receptionist with Hospitality Management are:

  • Hotel Receptionist
  • Guest Services Coordinator
  • Front Office Manager
  • Concierge
  • Reservations Agent
  • Revenue Manager

Questions and answers

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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.