Hotel & Hospitality Management Diploma with Holiday Representative Training

Exam Included . CPD Accredited Qualification . Lifetime access . Immediate Result

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£175 inc VAT
Or £58.33/mo. for 3 months... Read more
Study method
Online, self-paced
Access to content
Lifetime access
No formal qualification

8 students purchased this course


Hotel & Hospitality Management Diploma with Holiday Representative Training is suitable for anyone aspiring to or already working in this field or simply want to learn deeper into hotel & Hospitality Management Diploma with Holiday Representative Training.

To make this course more accessible for you, we have designed it for both part-time and full-time students. This course is packed into the bite-size module for your convenience. You can study at your own pace or become accredited within hours!

If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email.

This Hotel & Hospitality Management Diploma with Holiday Representative Training will provide you with an understanding of the interrelationships between departments that drive performance in the hotel and resort industry. The course will introduce to the central philosophies of facilities and resource management, operating procedures and compliance requirements. You will focus on developing and maintaining effective teamwork and the management of staff relationships within a hospitality team. You will become proficient in developing food and beverage menus that meet cost requirements and the management of staff training processes. You’ll learn about food service operations alongside a variety of academic disciplines, including foreign languages. This course covers a range of topics such as hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events. You’ll also be provided with cash handling, function, restaurant service, and barista skills.

Course media


What will you learn in this Hotel & Hospitality Management Diploma with Holiday Representative Training

Introduction to Hotel Management

  • Hotel Business Administration
  • Type of Hotels
  • Hotel Administration Structure

Hospitality Management

  • Introduction to Hospitality Management
  • Characteristics of the Hospitality Industry
  • Relationship Between the Hospitality Industry and Tourism
  • Influences Which Affect the Industry
  • The Development of the Hospitality Industry
  • Hospitality Brands
  • Accommodation
  • Food Service
  • Successful Quality Management

Housekeeping, Engineering & Security

  • Housekeeping
  • Engineering Department
  • Security Departments

Human Resource Management

  • Human Resource Management
  • Roles of HRM

Quality Management

  • Quality Management


  • Marketing
  • Market Strategy in Hotel Industry

Interdepartmental Communications Skills

  • Interdepartmental Communications
  • Communication Skills


  • Introduction to Hospitality
  • Characteristics of the Hospitality Industry
  • Relationship Between the Hospitality Industry and Tourism
  • Types of Accommodation
  • Types of Room
  • Types of Hotel Guests

Holiday Representative

  • Your Introduction to Becoming a Holiday Rep
  • Defining the Career of a Holiday Rep
  • Exploring the Various Types of Holiday Reps
  • Exploring the Origins and Growth of British Tourism
  • The Components of the Travel and Tourism Industry
  • Factors that Affect Your Career
  • Nailing the Teamwork Element Required to Surpass Expectations
  • The Standard Duties of Holiday Reps
  • The Legalities Holiday Reps Need to Know About
  • The Holiday Reps Role in Keeping their Guests Safe
  • Effective Handling of Customer Complaints
  • Administration Duties
  • Crushing it with Customer Services
  • Creating the Perfect Welcome Meeting
  • Guide to Selling Excursions
  • Preparing and Conducting Transfers Successfully
  • Tallying Floats and Converting Currencies

Method of Assessment:

Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly.


After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate by paying a little processing fee of £2. There is an additional fee to obtain a hardcopy certificate which is £9.

Who is this course for?

Hotel & Hospitality Management Diploma with Holiday Representative Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field.


Our Hotel & Hospitality Management Diploma with Holiday Representative Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Questions and answers

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Agnes asked:

Hi, it's me. Can I ask you, wich day start the course? Thank you your answer. Agnes


Hi Agnes, Thanks for your query. After purchasing the course you will receive an email with the course access details. Once you receive the details you can access the course by using the details and start the course. Many thanks.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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