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Become an accomplished Hotel manager with this Hotel General Manager Complete course. The course includes studying both the business side of the hospitality industry as well as a specialized study on hospitality management. The course will introduce you to all the operational aspects of the job of a hotel manager.
This Hotel General Manager is the best way for you to gain expertise to handle the hotel’s management teams and deliver an excellent Guest experience. You will learn from industry experts and obtain a professional certificate after completing the course.
Like all the courses of One Education, this Hotel General Manager is also designed with the utmost attention and thorough research. All the topics are broken down into easy to understand bite-sized modules that help our learners to understand each lesson very easily.
We don’t just provide courses at One Education; we provide a rich learning experience. After purchasing a course from One Education, you get complete 1-year access with tutor support.
Our expert instructors are always available to answer all your questions and make your learning experience exquisite.
After completing Hotel General Manager Course, you will instantly get an e-certificate that will help you get jobs in the relevant field and will enrich your CV.
If you want to learn about this topic and want to get professional qualifications, you should consider this Hotel General Manager from One Education.
There are no hidden fees or exam charges. We are very upfront and clear about all the costs of the course.
Why People Love This Hotel General ManagerFrom One Education
- Instantly accessible CPD-accredited certificate on successful completion of this Hotel General Manager Course
- 24/7 access to the course for 12 months
- Study at your own pace
- No hidden fees or exam charges
- Full Tutor support on weekdays (Monday – Friday)
- Efficient assessment and instant results
Here at One Education, we put our heart and soul into every single course we design. We make sure that all our courses are designed and developed by industry experts. We aim always to provide value to our learners with quality courses.
Our learners are our top priority, and you as a learner will gain tremendous knowledge and skill on this topic from this Hotel General Manager Course.
The certification that you will receive upon completing this Hotel General Manager will help to boost your resume and will help you stand out among your peers in the competitive job market.
Our course will help you get employed in the relevant field and advance your career. Enjoy this expertly made course from One Education. Enrol now!
Course Curriculum Of Hotel General Manager Course
Here is a detailed course curriculum breakdown of Hotel General Manager Course:
Module 1: Introduction to Hospitality Management
- Importance of Hospitality
- Managing the Delivery of Hospitality
- Total Quality Management Applications
- Developing a Service Management Program
- Customer Relationship Management
Module 2: An Overview of Hotel Industry
- Eco Hotel
- Conference and Resort Hotels
- Boutique Hotel
- Apartment Hotel
Module 3: The Process of Selection and Recruitment in Hospitality Industry
- Flexible Employees
- The Importance of Planning Ahead
- The Job Description
- Describing the Ideal Recruit
Module 4: The Process of Development and Training in Hospitality Industry
- The Benefits of Training
- Identifying Training Needs
- The Training Plan
- Carry Out the Training Programme
Module 5: Management of Front Office Operations
- The Arrival Chronology
- Front Office Operations
Module 6: Management of Housekeeping, Engineering and Security Operations
- Organisation of Housekeeping Department
- The Functions of the Housekeeping Department
- Management of Guest Amenities
- Room Status Codes
Module 7: Management of Food and Beverage Operations
- Food and Beverage Management
- Food Operations
- Stewarding Department
Module 8: Management of Service Quality in the Hospitality Industry
- Quality Management in Hospitality Industry
- Hospitality Retail Service Quality
- The Five Dimensions of Service
- Quality Management and Hospitality Retail Operations
Module 9: Marketing in Travel and Tourism Business
- Strategy in Marketing
- Marketing Role of GTA
- Market Research
- Promotional Activities
Module 10: Accounting in the Hospitality Industry
- What is an Account
- Types of Accounts at the Front Desk
- Types of Voucher
Module 11: Customer Satisfaction
- Great Expectations
- Delivering the Dream
- The Extra Mile
- The Everlasting Review
- Wining the Reviews
Method of Assessment
To assess your learning of this Hotel General Manager Course, you have to participate in an automated multiple-choice question exam. You have to score at least 60% to pass the exam and to qualify for CPD accredited certificates. After passing the exam, you will be able to apply for a certificate.
After completing the MCQ assessment, you will qualify for the CPD Certificate from One Education, as proof of your continued professional development. Certification is available in PDF format for £9, or a hard copy can be sent to you via post, for just £15.
Who is this course for?
This Hotel General Manager is ideal for
- People looking to work in the hospitality industry
- People looking for functioning knowledge of how the hospitality industry works
- People who are already working in the hospitality industry looking for promotion
- Anyone looking to learn a new skill or acquire some knowledge
There are no specific prerequisites to enrol in this Hotel General Manager Course. Anyone and everyone can take this course.
The Hotel General Manager is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home!
All you need is a passion for learning, literacy, and to be over the age of 16.
This Hotel General Manager will help you procure a job in the relevant field and will allow you to advance your career. Many nursing/caregiving job roles will be available for you to explore after completing this course. This course also increases your competency to be eligible for promotions at work.
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