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Diploma QLS Level 5 | *FREE PDF Certificate* |*100% Pass Rate* | 130 CPD Credits | Free Event Management Course*

Staff Training Solutions


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£10 inc VAT (was £760)
Offer ends 21 September 2021
Study method
Online, self-paced
450 hours
No formal qualification
130 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Hospitality Course

Certificate of achievement in Hospitality QLS Level 5. Additional CPD Accredited Hospitality Certificate with 130 CPD points available with no extra study. This Hospitality course comes with easy to understand e-learning study materials.

Endorsed Hospitality Course Level 5 from Certificate of Achievement. Hospitality Diploma Level 5 This is a highly effective online Hospitality Management course. This Advanced Level 5 Diploma in Hospitality Management course covers wide range of crucial industrial insights. You will learn contemporary principles, how to manage hotels effectively and productively, how to relate with your management team, and how to guarantee outstanding quality to your guests.

This Advanced Level 5 Diploma in Hospitality course is delivered across 10 units. If you have done any Hospitality Management entry level course before, then sign up to this Hotel Management course and be paid like a professional. If you have not done so, then you can take advantage of this Hospitality Management course to take your career to the next level of excellence.

You will learn upper level insights on Hotel Management, managing front office operations, housekeeping, engineering and security, recruitment and selection, training and development, marketing and advertising, quality management, managing food and beverage operations, accounting in hospitality, managing interdepartmental communications and lots more.

By all standards of evaluation and analysis, this Hotel Management is a great course. It is delivered in readable, highly simplified English. It is a 100% self-paced programme, and the learner enjoys complete flexibility to learn the course at any time.

You will be issued with an endorsed certificate of achievement when you complete the Hotel Management course. Surely, this certificate will open doors to unlimited opportunities for you. Your course fee includes training, course materials, tutor support, and additional supporting documents.

Hospitality - Course Benefits

When studying for an advanced Advanced Level 5 Diploma in Hospitality Management with STS, every learner benefits from:

  1. Hospitality - Total flexibility from start to finish, with no imposed deadlines or time restrictions to worry about.
  2. Hospitality - Work in your own time at a pace that suits you from anywhere in the world with an Internet connection – create your own perfect study schedule.
  3. Hospitality - Ongoing support from our exclusive team of experienced tutors and professionals, to help you get the most from your learning experience.
  4. Hospitality - The opportunity to enhance and improve your CV and career prospects.
  5. Hospitality - All required study materials and supporting documentation included as standard – no additional costs or expenses at any time.

Hospitality - Learning Objectives

The content of our most Advanced Level 5 Diploma in hospitality gradually guides learners through each and every key function and responsibility of the professional hospitality manager. On a global basis, demand for qualified and capable hospitality leaders at all levels has never been greater. Armed with the skills and knowledge required to step into a leadership position, a whole world of incredible career opportunities could be right at your fingertips.

Along with a broad overview of the contemporary hotel management profession, learners are introduced to each key department within a hotel environment. Discover what it takes to become a competent front of house manager, run back-office operations, take control of food and beverage departments, recruit and train a capable and effective workforce, provide consistently outstanding customer service, market and advertise the business effectively, master interdepartmental communications and so much more besides.

Upon successful completion of this Advanced Level 5 Diploma in Hotel Management course, candidates take away the most essential industry-specific skills, talents and knowledge including:

  • Hospitality - The confidence to oversee every key hotel department
  • Hospitality - Comprehensive knowledge of all essential hotel operations
  • Hospitality - How higher-quality customer service contributes to overall success
  • Hospitality - What it takes to build and manage an efficient workforce
  • Hospitality - How to work with hotel finances and budgets
  • Hospitality - Essential marketing and advertising skills
  • Hospitality - Comprehensive understanding of housekeeping, engineering and security departments



130 CPD hours / points
Accredited by The CPD Standards Office

Course media


Hospitality - Course

In this advanced level Advanced Level 5 Diploma in Hospitality Management course, the learner will gain great benefits including 100% self-study with no imposed deadlines and time restrictions. You will be in complete control of your study from start to finish. Happily, you will create your own study schedule without being restricted or supervised by your tutor. The learner enjoys the flexibility of registering for this program from any part of the world.

This Advanced Level 5 Diploma in Hospitality program is available for anyone regardless of their age, education backgrounds and/ or experience. Be assured of gaining ongoing, consistent support from your tutor; the duty of your tutor is ensure you gain the best learning experience. By studying this Hotel Management course, you will not only boost your curriculum vitae, proficiency in the hotel industry, but will also boost your career prospects of getting a better job or raise in your workplace. By registering for this course, you will learn specific knowledge, experience, skills and relevant talents you need to manage hotels with global best practice.

Hospitality - Course Outline

This intensive yet digestible Hospitality - Diploma is delivered across 10 modules – each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each unit.

Hospitality - Unit 1 Hospitality Industry An Overview

This Unit covers the following Key topics:

  • Hospitality - What is Hospitality?
  • Hospitality - Characteristics of the Hospitality Industry
  • Hospitality - Scope of the Hospitality Industry
  • Hospitality - The Accommodation Sector
  • Hospitality - Hotels and Their Classifications
  • Hospitality - Modes of Hotel Management
  • Hospitality - Hotel Departments

Unit 2 Front Office Operations in Hospitality Management

This Unit covers the following Key topics:

  • Hospitality - Front Office Functions
  • Hospitality - Front-of-the-House Operations
  • Hospitality - Back-of-the - House Operations
  • Hospitality - Front Office: Organisational Structure
  • Hospitality - The Art of Supervising
  • Hospitality - The Reservation’s Office
  • Hospitality - Types of Reservation System
  • Hospitality - Managing Reservations
  • Hospitality - Front Office Accounting
  • Hospitality - The Electronic Front Office (EFO)

Unit 3 Recruitment and Selection in Hospitality Industry

This Unit covers the following Key topics:

  • Hospitality - Flexible Employees
  • Hospitality - The Importance of Planning Ahead
  • Hospitality - Describing the Job to be done
  • Hospitality - Describing the Ideal Recruit
  • Hospitality - Attracting Candidates
  • Hospitality - Advertising
  • Hospitality - One-to-One Interview
  • Hospitality - Two or more Interviewers
  • Hospitality - Selection Interviews
  • Hospitality - Prior to the Interview
  • Hospitality - During the Interview
  • Hospitality - After the Interview
  • Hospitality - On the First Day of Work

Unit 4 Training and Development in the Hospitality Industry

This Unit covers the following Key topics:

  • The Benefits of Training
  • Identifying Training Needs
  • The Training Plan
  • Carry Out the Training Programme
  • Developing a Training Programme
  • Preparing Step-by-Step Procedures
  • Management Concepts
  • Commercial Videos
  • Distance Learning
  • Administering a Training Programme
  • Plus much more

Unit 5 Service Quality Management in the Hospitality Industry

This Unit covers the following Key topics:

  • Hospitality - Quality Management in Hospitality Industry
  • Hospitality - Hospitality Retail Service Quality
  • Hospitality - The Five Dimensions of Service
  • Hospitality - Inspections and Quality Assurance
  • Hospitality - Quality Advisor's Visit
  • Hospitality - Statutory Obligations
  • Hospitality - Quality Management in Tourism
  • Hospitality - Caring For Customers in Tourism

Unit 6 Marketing Management in Hospitality & Tourism

This Unit covers the following Key topics:

  • Hospitality - Special Promotions
  • Hospitality - Other Public Relations Activities
  • Hospitality - Measuring Promotional Effectiveness
  • Hospitality - Marketing Objective and Results
  • Hospitality - Determining and Creating Specific Advertising Message
  • Hospitality - Advertising Decisions

Unit 7 Managing Food and Beverage Operations

This Unit covers the following Key topics:

  • Food and Beverage Operations
  • Assessment of Market and Consumer Needs
  • Food Service Operation System
  • Designing the Restaurant
  • Menu Planning
  • Types of Menu
  • Comparison of Different Types of Menus
  • Managing Food Service Operations
  • Purchasing and Pricing
  • Beverage Control
  • Cost Control
  • The Computer Applications in Food and Beverage Services
  • Plus much more

Unit 8 Conference and Events Management in Hospitality Industry

This Unit covers the following Key topics:

  • Identifying Key Event Elements
  • Getting Organized
  • Budgeting Basics
  • Getting Strict About the Budget
  • Connecting with Partners and Sponsors
  • Getting the Word Out
  • Venue Selection and Managing Contracts
  • Business Etiquette Basics
  • Celebrating Diversity
  • Managing Contracts
  • Closing the Event
  • Plus much more

Unit 9 Accounting in Hospitality

This Unit covers the following Key topics:

  • Types Of Accounts At The Front Desk
  • Voucher
  • Types of voucher
  • Basic Principles of Accounting
  • Types Of Folios Used In Hotels
  • Ledgers Used At the Front Desk
  • Assets and Liabilities
  • Profit And Loss Accounts
  • Balance Sheet
  • Budgeting
  • Bank Charges
  • Credit Cards
  • Plus much more

Unit 10 Crisis Management in Hospitality & Tourism

This Unit covers the following Key topics:

  • Before the Crisis
  • Preparing for the Worst
  • During a Crisis
  • Minimising Damage in a Crisis
  • Restoring Tourist Confidence
  • Plus much more

Quality Licence Scheme

This course is endorsed by the Quality Licence Scheme. The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes.

Who is this course for?

Hospitality - Course

Our fully-endorsed Hospitality Management - Diploma provides invaluable teachings and industry insights for both newcomers to the profession and existing members of the workforce alike. Whether looking to secure your first hospitality position or climb the ladder to a higher leadership level.


STS specialises in comprehensively flexible online study programs for those who do not have time to commit to traditional full-time education. Regardless of how busy your current lifestyle and schedule, our Hospitality - Diploma can be studied in your own time and at your own pace, with no deadlines or time restrictions to worry about. What’s more, you can count on the support of our world-class tutors and the wider Staff Training Solutions team from start to finish.


With no specific prior education or experience required, our courses are open to every candidate with the desire to succeed!


Hospitality - Course

No particular entry requirement.

Hospitality Management Diploma QLS Level 5 endorsed by Quality Licence Scheme

Certificate Fee: £120 + postal charges

Option 2

Hospitality Management Diploma issued by STS

PDF Certificate - FREE

Hard copy - £25 + postal charges

Option 3

CPD Accredited Certificate

(PDF format)=£30

(Hard copy)=£95 + postal charges

*Postage Charges: National £9, International £15

Career path

Hospitality - Course

Upon successful completion of our Advanced Level 5 Diploma in Hospitality Management, candidates may choose to pursue an extensive range of careers including:

  • Back Office Supervisor
  • Corporate Sales Manager
  • Director of Maintenance
  • Director of Marketing
  • Director of Operations
  • Event Planner
  • Events Manager
  • Executive Housekeeper

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.