Level 4 Diploma in Hospitality and Tourism Management

Level 4 Diploma in Hospitality and Tourism Management with Study materials tutor support

Oxford Home Study College


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£10 inc VAT (was £540)
Offer ends 21 July 2020
Study method
Online, self-paced
260 Hours
No formal qualification
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Level 4 Diploma in Hospitality and Tourism Management

Endorsed Certificate of Achievement. The sheer size and value of the global hospitality industry is astonishing. Incorporating every restaurant, bar, hotel, cafeteria, guest house and so on worldwide, it’s a uniquely diverse and dynamic contemporary sector. Precisely why those who master the art of Hospitality Management enjoy limitless career prospects on a global basis. To become proficient in Hospitality - Management is to gain access to an extensive variety of long-term career options. Whether looking to join an established accommodation brand or perhaps set up your own company from scratch, you’ll be one step closer to the career of your dreams with this insightful Level 4 Hospitality -Management Certificate!

This Hospitality - Management course is delivered in highly simplified, easy to understand format with no imposed deadlines, time restrictions or fixed schedules. The beautiful thing is that this Hospitality - Management course is 100% available to all learners regardless of age, background or experience.


Endorsed by ABC Awards

Course media


Level 4 Diploma in Hospitality and Tourism Management

Build the skills, knowledge and confidence to step into a leadership position for the first time! Our exclusive Level 4 Diploma in Hospitality and Tourism Management provides newcomers to the subject with a comprehensive snapshot of hospitality management. Explore an overview of the hospitality industry, along with key operations spanning multiple hotel departments, the importance of providing a consistently-memorable guest experience and the basics of food and beverage management. Study Hospitality Management in your own time at a pace that suits you, under the watch of your own personally-assigned tutor from start to finish!

Hospitality Management - Course Benefits

When studying for an Level 4 Diploma in Hospitality and Tourism Management course with Oxford Home Study College, every learner benefits from:

  1. Total flexibility from start to finish, with no imposed deadlines or time restrictions to worry about.
  2. Work in your own time at a pace that suits you from anywhere in the world with an Internet connection – create your own perfect study schedule.
  3. Ongoing support from our exclusive team of experienced tutors and professionals, to help you get the most from your learning experience.
  4. The opportunity to enhance and improve your CV and career prospects for life, by earning a recognised hotel management qualification.
  5. All required study materials and supporting documentation included as standard – no additional costs or expenses at any time.

Hospitality Management - Learning Objectives

The content of our Level 4 Diploma in Hospitality and Tourism Management course gradually guides learners through each and every key function and responsibility of the professional hospitality manager. On a global basis, demand for qualified and capable hospitality leaders at all levels has never been greater. Armed with the skills and knowledge required to step into a leadership position, a whole world of incredible career opportunities could be right at your fingertips.

Along with a broad overview of the contemporary hospitality management profession, learners are introduced to each key department within a hotel environment. Discover what it takes to become a competent front of house manager, run back-office operations, take control of food and beverage departments, recruit and train a capable and effective workforce, provide consistently outstanding customer service, market and advertise the business effectively, master interdepartmental communications and so much more besides.

Upon successful completion of this Hospitality Management course, candidates take away the most essential industry-specific skills, talents and knowledge including:

  • The confidence to oversee every key hotel department
  • Comprehensive knowledge of all essential hotel operations
  • How higher-quality customer service contributes to overall success
  • What it takes to build and manage an efficient workforce
  • How to work with hotel finances and budgets
  • Essential marketing and advertising skills
  • Comprehensive understanding of housekeeping, engineering and security departments

Hospitality Management - Course Outline

This intensive yet digestible Hospitality - Management is delivered across 07 modules – each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each unit.

Unit 1 Hospitality Industry An Overview

This Unit covers the following Key topics:

  • What is Hospitality?
  • Characteristics of the Hospitality Industry
  • Scope of the Hospitality Industry
  • Career Prospect of the Hospitality Industry
  • The Accommodation Sector
  • Hotels and Their Classifications
  • Modes of Hotel Management
  • Hotel Departments
  • Plus much more

Unit 2 Front Office Operations in Hospitality Management.

This Unit covers the following Key topics:

  • Front Office Functions
  • Front-of-the-House Operations
  • Back-of-the - House Operations
  • Front Office: Organisational Structure
  • The Function of the Front Office Manager
  • The Art of Supervising
  • The Reservation’s Office
  • Types of Reservation System
  • Managing Reservations
  • Front Office Accounting
  • The Electronic Front Office (EFO)
  • Plus much more

Unit 3 Training and Development in the Hospitality Industry

This Unit covers the following Key topics:

  • The Benefits of Training
  • Identifying Training Needs
  • The Training Plan
  • Carry Out the Training Programme
  • Developing a Training Programme
  • Preparing Step-by-Step Procedures
  • Management Concepts
  • Commercial Videos
  • Distance Learning
  • Administering a Training Programme
  • Plus much more

Unit 4 Service Quality Management in the Hospitality Industry

This Unit covers the following Key topics:

Quality Management in Hospitality Industry

  • Hospitality Retail Service Quality
  • The Five Dimensions of Service
  • Quality Advisor's Visit
  • Statutory Obligations
  • Quality Management in Tourism
  • Caring For Customers in Tourism
  • Plus much more

Unit 5 Marketing Management in Hospitality & Tourism

This Unit covers the following Key topics:

  • Special Promotions
  • Other Public Relations Activities
  • Measuring Promotional Effectiveness
  • Marketing Objective and Results
  • Advertising Decisions
  • Plus much more

Unit 6 Managing Food and Beverage Operations

This Unit covers the following Key topics:

  • Food and Beverage Operations
  • Assessment of Market and Consumer Needs
  • Food Service Operation System
  • Designing the Restaurant
  • Menu Planning
  • Types of Menu
  • Comparison of Different Types of Menus
  • Managing Food Service Operations
  • Purchasing and Pricing
  • Beverage Control
  • Cost Control
  • The Computer Applications in Food and Beverage Services
  • Plus much more

Unit 7 Crisis Management in Hospitality & Tourism

This Unit covers the following Key topics:

  • Before the Crisis
  • Preparing for the Worst
  • During a Crisis
  • Minimising Damage in a Crisis
  • Restoring Tourist Confidence
  • Plus much more

Who is this course for?

Level 4 Diploma in Hospitality and Tourism Management

Our fully-endorsed Level 4 Diploma in Hospitality and Tourism Management course provides invaluable teachings and industry insights for both newcomers to the profession and existing members of the workforce alike. Whether looking to secure your first hospitality position or climb the ladder to a higher leadership level, an internationally-recognized qualification could transform your career prospects for life.

Oxford Home Study College specialises in comprehensively flexible online study programs for those who do not have time to commit to traditional full-time education. Regardless of how busy your current lifestyle and schedule, our Hospitality - Management Level 4 course can be studied in your own time and at your own pace, with no deadlines or time restrictions to worry about. What’s more, you can count on the support of our world-class tutors and the wider Oxford Home Study College team from start to finish.

With no specific prior education or experience required, our courses are open to every candidate with the desire to succeed!


Level 4 Diploma in Hospitality and Tourism Management

  • A strong working knowledge of English language
  • Access to a reliable computer and Internet connection

Endorsed Certificate of Achievement

At the end of the course, learner can claim an endorsed certificate by paying £95 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from OHSC

Certificate of Completion from OHSC (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Career path

Level 4 Diploma in Hospitality and Tourism Management

Upon successful completion of our Level 4 Diploma in Hospitality and Tourism Management course, candidates may choose to pursue an extensive range of careers including:

  • Director of Maintenance
  • Director of Marketing
  • Director of Operations
  • Director of Sales
  • Event Planner
  • Executive Housekeeper

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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