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Hospitality Management Essentials: Delivering Exceptional Guest Services
Imperial Academy

Level 5 QLS Course With QLS Endorsed Certificate | 11 CPD Courses & PDF Certificates | 160 CPD Points | CPD Accredited

Summary

Price
£130 inc VAT
Or £43.33/mo. for 3 months...
Study method
Online
Duration
419 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
160 CPD hours / points
CPD What's this?
Achievement
Endorsed by The Quality Licence Scheme
Certificates
  • Hard Copy QLS Certificate - Free
  • PDF Certificate - Free
Assessment details
  • Multiple Choice Questions (MCQ)/Assignment (included in price)
Additional info
  • Tutor is available to students

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Overview

The global hospitality industry has witnessed a sharp spike in demand. Recent data suggests that by 2025, the tourism and hospitality sectors will contribute over 10.5% of global GDP! Imagine being part of that surge, leading with unmatched expertise and delivering extraordinary guest experiences.

Introducing "Hospitality Management Essentials: Delivering Exceptional Guest Services". It isn't just another online course – it's a comprehensive vault of 11 courses meticulously crafted to elevate your hospitality prowess. This bundle has everything from mastering revenue management and managing conferences to ensuring top-notch hygiene standards and even fine-tuning your photography skills for that perfect customer capture!

But why is "Hospitality Management" essential, you ask? Simple. Exceptional guest services are no longer just a luxury; they're the expectation. The power of word-of-mouth has amplified, thanks to social media. One fantastic review can propel your experience, while one bad experience can leave an indelible mark. Our courses, like "Master Yourself in Talking with Strangers" and "COVID-19 Infection Awareness and Prevention," ensure that you're trained for every situation, every guest, every time.

Grab this Hospitality Management Essentials: Delivering Exceptional Guest Services bundle now and leap from being just another name in the industry to becoming the standard others aspire to achieve. Set the bar. Exceed expectations.

11 in 1 Exclusive Bundle:

  • Course 01: Hospitality Management at QLS Level 5
  • Course 02: Service Pricing and Revenue Management
  • Course 03:Conference and Banqueting Management
  • Course 04: Concierge
  • Course 05: Phone-Based Customer Service
  • Course 06: Master Yourself in Talking with Strangers
  • Course 07: Professional Photography
  • Course 08: Food Hygiene and Safety Course
  • Course 09: Personal Hygiene
  • Course 10: COVID-19 Infection Awareness and Prevention
  • Course 11: First Aid at Work

Learning Outcomes:

  • Learn the core principles and best practices of comprehensive hospitality management at QLS Level 5.
  • Optimise revenue streams by understanding the intricacies of service pricing and revenue management.
  • Organise successful events with a deep dive into conference and banqueting management techniques.
  • Elevate guest experiences with specialised concierge training, ensuring every need is catered to.
  • Communicate effectively and professionally over the phone, enhancing guest relations.
  • Engage effortlessly with strangers, fostering positive interactions and building trust.
  • Capture the essence of your establishment with professional photography skills.
  • Prioritise health with a clear understanding of food hygiene, safety protocols, and personal hygiene standards.
  • Implement stringent measures for COVID-19 awareness and prevention, ensuring the safety of guests and staff.
  • Respond quickly and efficiently to emergencies with certified first aid training.

Achievement

Certificates

Hard Copy QLS Certificate

Hard copy certificate - Included

PDF Certificate

Digital certificate - Included

Assessment details

Multiple Choice Questions (MCQ)/Assignment

Included in course price

CPD

160 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Analyse unparalleled hospitality with the "Hospitality Management Essentials: Delivering Exceptional Guest Services" bundle. This comprehensive package of 11 meticulously curated courses empowers you with the foundation and finesse of hospitality management at QLS Level 5. From mastering service pricing orchestrating grand events, to ensuring guest well-being with top-tier hygiene standards, this bundle provides a holistic approach to excel in the ever-evolving hospitality landscape.

Whether navigating through guest interactions, capturing the essence of your establishment, or responding to emergencies, each module is designed to prepare you with the aptitude to deliver unparalleled guest experiences. Elevate your expertise and become the beacon of exceptional service in the hospitality industry.

Why Choose Imperial Academy?

  • Fully Online Training
  • QLS Endorsed & CPD Accredited Certificate
  • No Time Limits. Study at Your Own Pace
  • Expert Instructors
  • Audio Visual Training
  • Up-to-date Curriculum and Valuable Guidelines

Disclaimer:

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For details, please visit the Learner FAQs on the Quality Licence Scheme website.

Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.

Who is this course for?

This Hospitality Management Essentials: Delivering Exceptional Guest Services bundle is suitable for the following:

  • Individuals eager to jumpstart their careers in the hospitality sector.
  • Those seeking to refine their expertise and elevate guest services.
  • Professionals aiming to optimise conference and banqueting operations.
  • Individuals keen on mastering communication, especially over the phone.
  • Personnel prioritising hygiene, health, and emergency responsiveness in hospitality settings.
  • Entrepreneurs in the hospitality domain striving for excellence in service and operations.

Requirements

Anyone can enrol in this Hospitality Management Essentials: Delivering Exceptional Guest Services bundle.

Career path

  • Hospitality Manager: £25,000 - £40,000
  • Revenue Manager: £30,000 - £50,000
  • Conference and Banqueting Manager: £27,000 - £45,000
  • Concierge: £18,000 - £30,000
  • Customer Service Representative (Phone-Based): £18,500 - £28,000
  • Professional Photographer: £20,000 - £40,000
  • First Aid Coordinator: £20,000 - £35,000

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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