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Hospitality & Delivering Customer Service
Training Express Ltd

CPD Accredited | Free PDF & Hardcopy Certificate included | Free Retake Exam | Lifetime Access

Summary

Price
£15 inc VAT
Study method
Online
Duration
2 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Assessment details
  • Multiple Choice Questions (MCQ) (included in price)
Additional info
  • Tutor is available to students

Overview

✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩

[Updated 2025]

In the heart of bustling London, the prestigious Savoy Hotel exemplifies top-tier hospitality. Concierges play a pivotal role in creating unforgettable experiences for guests. This 'Hospitality & Delivering Customer Service' course is your passport to mastering the art of concierge service. We'll guide you through understanding hospitality, mastering concierge services, and delivering the kind of customer service that makes a lasting impression.

Learning Outcomes:

  • Develop an in-depth understanding of the hospitality industry, particularly the service aspects.
  • Learn about various types of concierge services in hospitality.
  • Identify and hone the crucial skills required for a concierge.
  • Grasp the fundamental principles for running a concierge service business.
  • Understand and practise exceptional customer service delivery.
  • Learn the essential work environment etiquettes and emergency measures for a hotel concierge.

Key Features

  • Accredited by CPD
  • Instant e-certificate
  • FREE PDF + Hardcopy certificate
  • Easy payment method
  • Fully online, interactive course with audio voiceover
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • Learn Anytime, Anywhere
  • 24/7 Learning Assistance
  • Best Value Price
  • Discounts on bulk purchases

Enrol now in this course to excel!

Certificates

Assessment details

Multiple Choice Questions (MCQ)

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Resources

Description

The UK's hospitality sector contributes significantly to the economy, making the role of a concierge vital to maintaining its stellar reputation. This course enables you to dive deep into the bustling world of hospitality. Beginning with an overview of service, it leads you to the various types of concierge services and helps you identify the necessary skills every concierge should possess.

Following this, the Hospitality course delves into the principles behind running a successful concierge business. You will then explore the ins and outs of delivering impeccable customer service and delve into the environment and etiquette that a hotel concierge should maintain. The final touch to your learning will be an understanding of the emergency measures a hotel concierge must be prepared for, ensuring you're well-equipped to handle any situation.

Course Curriculum:

  • Module 01: Understanding the Service
  • Module 02: Types of Concierge Services
  • Module 03: Necessary Skills for Any Concierge
  • Module 04: Principles for a Concierge Service Business
  • Module 05: Delivering Customer Service
  • Module 06: Concierge Work Environment and Etiquettes
  • Module 07: Emergency Measures for a Hotel Concierge

Certification

Upon the successful completion of the course, all learners will be eligible to receive a certificate titled Hospitality - Concierge to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.

PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE.

Hard Copy Certificate: For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply.

UK Delivery: If your shipping address is within the United Kingdom, the delivery fee will be only £5.99.

International Delivery: For all international addresses outside of the United Kingdom, the delivery fee will be only £10.

Who is this course for?

  • Individuals eager to pursue a career in the hospitality sector with a focus on concierge services.
  • Those working in the hospitality sector seeking to enhance their understanding of concierge services.
  • Aspiring concierges seeking to identify and develop the necessary skills for the role.
  • Entrepreneurs looking to start a concierge service business.
  • Hospitality workers aiming to improve their customer service delivery.
  • Professionals who wish to understand more about concierge work environments, etiquette, and emergency measures.

Career path

  • Entry-Level Concierge: £18,000 - £20,000 per annum.
  • Experienced Concierge: £22,000 - £25,000 per annum.
  • Senior Concierge (With 5-10 years of experience): £28,000 - £32,000 per annum.
  • Concierge Supervisor: £35,000 - £40,000 per annum.
  • Head of Concierge Services: £45,000 - £55,000 per annum.
  • Hospitality Manager: £50,000 - £60,000+ per annum.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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