Hospitality & Delivering Customer Service

Training Express Ltd

Digital certificate

Digital certificate - Included

Hard copy certificate

Hard copy certificate - Included

Multiple Choice Questions (MCQ)

Included in course price

• Training Express - download

The UK's hospitality sector contributes significantly to the economy, making the role of a concierge vital to maintaining its stellar reputation. This course enables you to dive deep into the bustling world of hospitality. Beginning with an overview of service, it leads you to the various types of concierge services and helps you identify the necessary skills every concierge should possess.

Following this, the Hospitality course delves into the principles behind running a successful concierge business. You will then explore the ins and outs of delivering impeccable customer service and delve into the environment and etiquette that a hotel concierge should maintain. The final touch to your learning will be an understanding of the emergency measures a hotel concierge must be prepared for, ensuring you're well-equipped to handle any situation.

Course Curriculum:

• Module 01: Understanding the Service
• Module 02: Types of Concierge Services
• Module 03: Necessary Skills for Any Concierge
• Module 04: Principles for a Concierge Service Business
• Module 05: Delivering Customer Service
• Module 06: Concierge Work Environment and Etiquettes
• Module 07: Emergency Measures for a Hotel Concierge

Certification

Upon the successful completion of the course, all learners will be eligible to receive a certificate titled Hospitality - Concierge to acknowledge their achievement. We are delighted to offer two formats for your certificate: PDF and Hardcopy.

PDF Certificate: This digital version of your certificate will be available for you to download and print for totally FREE.

Hard Copy Certificate: For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply.

UK Delivery: If your shipping address is within the United Kingdom, the delivery fee will be only £3.99.

International Delivery: For all international addresses outside of the United Kingdom, the delivery fee will be only £10.

• Individuals eager to pursue a career in the hospitality sector with a focus on concierge services.
• Those working in the hospitality sector seeking to enhance their understanding of concierge services.
• Aspiring concierges seeking to identify and develop the necessary skills for the role.
• Entrepreneurs looking to start a concierge service business.
• Hospitality workers aiming to improve their customer service delivery.
• Professionals who wish to understand more about concierge work environments, etiquette, and emergency measures.

• Entry-Level Concierge: £18,000 - £20,000 per annum.
• Experienced Concierge: £22,000 - £25,000 per annum.
• Senior Concierge (With 5-10 years of experience): £28,000 - £32,000 per annum.
• Concierge Supervisor: £35,000 - £40,000 per annum.
• Head of Concierge Services: £45,000 - £55,000 per annum.
• Hospitality Manager: £50,000 - £60,000+ per annum.

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