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Hospitality Course

Hospitality Supervisor Course Level 5 endorsed by ABC Awards Assignment Based Course

Staff Training Solutions


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£30 inc VAT (was £660)
Offer ends 17 December 2019
Study method
Online, self-paced
320 Hours
Level 5 Diploma Hotel Management (Certificate of Achievement)
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Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Hospitality - Supervisor Course

Endorsed Hospitality Supervisor Course Level 5 fromCertificate of Achievement.Hospitality Supervisor Diploma Level 5 This is a highly effective online Hotel Management course. This Advanced Level 5 Diploma in Hotel Management course covers wide range of crucial industrial insights. You will learn contemporary principles, how to manage hotels effectively and productively, how to relate with your management team, and how to guarantee outstanding quality to your guests.

This Advanced Level 5 Diploma in Hospitality Supervisor course is delivered across 10 units. If you have done any Hotel Management entry level course before, then sign up to this Hotel Management course and be paid like a professional. If you have not done so, then you can take advantage of this Hotel Management course to take your career to the next level of excellence.

You will learn upper level insights on Hotel Management, managing front office operations, housekeeping, engineering and security, recruitment and selection, training and development, marketing and advertising, quality management, managing food and beverage operations, accounting in hospitality, managing interdepartmental communications and lots more.

By all standards of evaluation and analysis, this Hotel Management is a great course. It is delivered in readable, highly simplified English. It is a 100% self-paced programme, and the learner enjoys complete flexibility to learn the course at any time.

You will be issued with an endorsed certificate of achievement when you complete the Hotel Management course. Surely, this certificate will open doors to unlimited opportunities for you. Your course fee includes training, course materials, tutor support, and additional supporting documents.


Level 5 Diploma Hotel Management (Certificate of Achievement)
Endorsed by ABC Awards

Course media


Hospitality - Supervisor Course

In this advanced level Advanced Level 5 Diploma in Hotel Management course, the learner will gain great benefits including 100% self-study with no imposed deadlines and time restrictions. You will be in complete control of your study from start to finish. Happily, you will create your own study schedule without being restricted or supervised by your tutor. The learner enjoys the flexibility of registering for this program from any part of the world.

This Advanced Level 5 Diploma in Hospitality Supervisor program is available for anyone regardless of their age, education backgrounds and/ or experience. Be assured of gaining ongoing, consistent support from your tutor; the duty of your tutor is ensure you gain the best learning experience. By studying this Hotel Management course, you will not only boost your curriculum vitae, proficiency in the hotel industry, but will also boost your career prospects of getting a better job or raise in your workplace. By registering for this course, you will learn specific knowledge, experience, skills and relevant talents you need to manage hotels with global best practice.

Hotel Management - Course Benefits

When studying for an advanced Advanced Level 5 Diploma in Hotel Management with STS, every learner benefits from:

  1. Total flexibility from start to finish, with no imposed deadlines or time restrictions to worry about.
  2. Work in your own time at a pace that suits you from anywhere in the world with an Internet connection – create your own perfect study schedule.
  3. Ongoing support from our exclusive team of experienced tutors and professionals, to help you get the most from your learning experience.
  4. The opportunity to enhance and improve your CV and career prospects for life, by earning a recognised hotel management qualification.
  5. All required study materials and supporting documentation included as standard – no additional costs or expenses at any time.

Hotel Management - Learning Objectives

The content of our most Advanced Level 5 Diploma in Hotel Management gradually guides learners through each and every key function and responsibility of the professional hospitality manager. On a global basis, demand for qualified and capable hospitality leaders at all levels has never been greater. Armed with the skills and knowledge required to step into a leadership position, a whole world of incredible career opportunities could be right at your fingertips.

Along with a broad overview of the contemporary hotel management profession, learners are introduced to each key department within a hotel environment. Discover what it takes to become a competent front of house manager, run back-office operations, take control of food and beverage departments, recruit and train a capable and effective workforce, provide consistently outstanding customer service, market and advertise the business effectively, master interdepartmental communications and so much more besides.

Upon successful completion of this Advanced Level 5 Diploma in Hotel Management course, candidates take away the most essential industry-specific skills, talents and knowledge including:

  • The confidence to oversee every key hotel department
  • Comprehensive knowledge of all essential hotel operations
  • How higher-quality customer service contributes to overall success
  • What it takes to build and manage an efficient workforce
  • How to work with hotel finances and budgets
  • Essential marketing and advertising skills
  • Comprehensive understanding of housekeeping, engineering and security departments

Hotel Management - Course Outline

This intensive yet digestible Hotel Management - Diplomais delivered across 10 modules – each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each unit.

Module 1 - Hotel Management: Introduction

This module covers the following Key topics:

  • What is Hospitality?
  • Characteristics of the Hospitality Industry
  • Scope of the Hospitality Industry
  • Career Prospects in Hospitality Industry
  • Classification of Accommodation Establishment
  • Hotels and Their Classifications
  • Types of Accommodation
  • Modes of Hotel Management
  • Hotel Departments
  • Organisation of Hotel Departments and their Functions
  • Functions of Major Hotel Departments
  • Plus more

Module 2- Front Office Operations & Management

This module covers the following Key topics:

  • Managing Front Office Operations
  • Front Office Functions
  • Front-of-the-House Operations
  • The Function of the Front Office Manager
  • The Art of Supervising
  • The Reservations Office
  • Types of Reservation System
  • Accepting or Denying Reservations
  • Yield Management: Choosing the Most Profitable Reservations
  • Basic Concepts of Yield Management
  • Generating Reservation Reports
  • Managing Reservations
  • Front Office Accounting
  • The Electronic Front Office (EFO)
  • Plus more

Module 3 - Professional Management of Housekeeping, Engineering and Security Operations

This module covers the following Key topics:

  • Housekeeping
  • Organisation of Housekeeping Department
  • The Functions Of the Housekeeping Department
  • Management of Guest Amenities
  • Room Status Codes
  • Importance of a Security Department
  • Organization of a Security Department
  • Plus more

Module 4 - Recruitment and Selection in Hotel Industry

This module covers the following Key topics:

  • Recruitment and Selection
  • Flexible Employees
  • The Importance of Planning Ahead
  • Describing the Ideal Recruit
  • Attracting Candidates
  • Obtaining Information from the Candidates
  • Selection Interviews
  • New Employee Induction Programmes
  • Plus more

Module 5 - Employee Training and Development Plans for Hospitality Staff

This module covers the following Key topics:

  • Training and Development
  • The Benefits of Training
  • Identifying Training Needs
  • Carry Out the Training Programme
  • Preparing Step-by-Step Procedures
  • Steps in the Training Process
  • Methods of Presentation
  • Administering a Training Programme
  • Plus more

Module 6 - Quality Management Systems in Hospitality

This module covers the following Key topics:

  • Quality Management
  • Hospitality Retail Service Quality
  • Quality Management and Hospitality Retail Operations
  • Inspections and Quality Assurance
  • Total Quality Unit Management
  • Plus more

Module 7 - Marketing and Advertising Management in Hospitality

This module covers the following Key topics:

  • Marketing and Advertising
  • The Hotel Product
  • Hospitality Product Augmentation
  • Hotel Pricing and Distribution
  • Marketing Consortium or Cooperatives
  • Plus more

Module 8 - Management of Food & Beverage Operations in Hospitality

This module covers the following Key topics:

  • Managing Food and Beverage Operations
  • Food and Beverage Operations
  • Assessment of Market and Consumer Needs
  • Food Service Operation System
  • Types of Menu
  • Computer Applications in Food and Beverage Services
  • Selecting a Computer System
  • Plus more

Module 9 - Effective Communications in Internal Departments

This module covers the following Key topics:

  • Marketing and Sales Department
  • Housekeeping Department
  • Banquet Department
  • Controller
  • The Role of Total Quality Management in Effective Communication
  • Plus more

Module 10 - Basic Accounting Management in Hospitality Industry

This module covers the following Key topics:

  • What is an Account?
  • Types Of Accounts At The Front Desk
  • Types Of Folios Used In Hotels
  • Ledgers Used At the Front Desk
  • Capital and Revenue Expenditure
  • Plus more

Who is this course for?

Hospitality - Supervisor Course

Our fully-endorsed Hotel Management - Diploma provides invaluable teachings and industry insights for both newcomers to the profession and existing members of the workforce alike. Whether looking to secure your first hospitality position or climb the ladder to a higher leadership level, an internationally-recognized qualification could transform your career prospects for life.

STS specialises in comprehensively flexible online study programs for those who do not have time to commit to traditional full-time education. Regardless of how busy your current lifestyle and schedule, our Hotel Management - Diploma can be studied in your own time and at your own pace, with no deadlines or time restrictions to worry about. What’s more, you can count on the support of our world-class tutors and the wider Staff Training Solutions team from start to finish.

With no specific prior education or experience required, our courses are open to every candidate with the desire to succeed!


Hospitality - Supervisor Course

Endorsed Certificate of Achievement

At the end of the Hotel Management course, learner can claim an endorsed certificate by paying £120 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.

Certificate of Completion from STS

Certificate of Completion from STS (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)

Career path

Hospitality - Supervisor Course

Upon successful completion of our Advanced Level 5 Diploma in Hotel Management, candidates may choose to pursue an extensive range of careers including:

  • Back Office Supervisor
  • Corporate Sales Manager
  • Director of Maintenance
  • Director of Marketing
  • Director of Operations
  • Event Planner
  • Events Manager
  • Executive Housekeeper

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

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