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Hospitality & Catering

FREE PDF Certificate, Assessment & Tutor Support | IAO & CPD Certified Training | 10 CPD Points | Unlimited 24/7 Access



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£10 inc VAT (was £319)
Offer ends 29 October 2021
Study method
Online, self-paced
5 hours
Access to content
1 year
No formal qualification
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

57 students purchased this course

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Follow your dreams by enrolling on the Hospitality & Catering course today and develop the experience, skills and knowledge you need to enhance your professional development. Hospitality & Catering will help you arm yourself with the qualities you need to work towards your dream job.

Study the Hospitality & Catering training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Hospitality & Catering course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.

This Hospitality & Catering course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Hospitality & Catering course through a mixture of instructional video lessons and online study materials.

Receive online tutor support as you study the Hospitality & Catering course, to ensure you are supported every step of the way. Get a free e-certificate as proof of your Hospitality & Catering course completion.

Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Hospitality & Catering course. The Hospitality & Catering course is designed by industry experts and is tailored to help you learn new skills with ease.

The Hospitality & Catering is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Hospitality & Catering when it suits you. Access the Hospitality & Catering course modules from any internet-enabled device, including computers, tablets, and smartphones.

The Hospitality & Catering course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Hospitality & Catering now and start learning instantly!

What You Get Out Of Studying Hospitality & Catering With Janets:

  • Receive a free e-certificate upon successful completion of the Hospitality & Catering course
  • Get taught by experienced, professional instructors
  • Study at a time and pace that suits your learning style
  • Get instant feedback on assessments
  • 24/7 help and advice via email or live chat
  • Get full tutor support on weekdays (Monday to Friday)


10 CPD hours / points
Accredited by CPD QS

Course media


The Hospitality & Catering training course is delivered through Janets’ online learning platform. Access the Hospitality & Catering content from any internet-enabled device whenever or wherever you want to. The Hospitality & Catering course has no formal teaching deadlines, meaning you are free to complete the course at your own pace.

Hospitality & Catering Course Curriculum:

Module 1: Introduction to Hospitality Management

  • Importance of Hospitality
  • Managing the Delivery of Hospitality
  • Total Quality Management Applications
  • Developing a Service Management Program
  • Guest Cycle
  • Customer Relationship Management
  • Summary

Module 2: An Overview of Hotel Industry

  • Hotel
  • Eco Hotel
  • Conference and Resort Hotels
  • Boutique Hotel
  • Apartment Hotel
  • Destination Club
  • Motel
  • Inn
  • Resort
  • Bed and Breakfast
  • Gratuity
  • Summary

Module 3: The Process of Selection and Recruitment in Hospitality Industry

  • Flexible Employees
  • The Importance of Planning Ahead
  • The Job Description
  • Describing the Ideal Recruit
  • Attracting Candidates
  • Getting Information From the Candidates
  • Short – Listing the Candidates
  • Selection
  • One-to-One Interview
  • Two or More Interviewers
  • New Employee Induction Programmes
  • On the First Day of Work
  • Summary

Module 4: The Process of Development and Training in Hospitality Industry

  • The Benefits of Training
  • Identifying Training Needs
  • The Training Plan
  • Carry Out the Training Programme
  • Evaluating the Training Undertaken
  • Developing a Training Programme
  • Identification of Tasks and Job Management Skills
  • Preparing Step-by-Step Procedures
  • Management Concepts
  • Steps in the Training Process
  • Preparation: “Get Ready”
  • Delivery: “Show Me”
  • Cross-Training
  • Developing a Trainer
  • Summary

Module 5: Management of Front Office Operations

  • The Arrival Chronology
  • Front Office Operations
  • Summary

Module 6: Management of Housekeeping, Engineering and Security Operations

  • Housekeeping
  • Organisation of Housekeeping Department
  • The Functions of the Housekeeping Department
  • Management of Guest Amenities
  • Room Status Codes
  • Managerial Styles
  • Engineering
  • Employee Safety Programmes
  • Summary

Module 7: Management of Food and Beverage Operations

  • Food and Beverage Management
  • Kitchen
  • Food Operations
  • Bars
  • Trends in Lodging Food and Beverage Operations
  • Summary

Module 8: Management of Service Quality in Hospitality Industry

  • Introduction
  • Quality Management in Hospitality Industry
  • Hospitality Retail Service Quality
  • The Five Dimensions of Service
  • Quality Management and Hospitality Retail Operations
  • Investors in People
  • Total Quality Unit Management
  • Quality Management in Tourism
  • Caring for Customers in Tourism
  • Summary

Module 9: Marketing in Travel and Tourism Business

  • Strategy in Marketing
  • Marketing Role of GTA
  • Market Research
  • Promotional Activities
  • Advertisement
  • Audio-Visual and Printed Material
  • Brochures
  • Posters
  • Collateral Material
  • Video Promotion
  • Manual or Directory
  • Direct Mail
  • Travel Writers
  • Familiarisation Trips
  • Shows and Exhibitions of Travel Trade
  • Objective
  • Marketing Activities
  • Summary

Module 10: Accounting in Hospitality Industry

  • What is an Account
  • Types of Accounts at the Front Desk
  • Voucher and Types of Voucher
  • Basic Principles of Accounting
  • Points to Remember with Regards to a Folio
  • Types of Folios Used in Hotels
  • Ledgers Used at the Front Desk
  • Accounts Which are Included in City Ledger
  • Credit Cards
  • Summary

Module 11: Customer Satisfaction

  • Great Expectations
  • Delivering the Dream
  • The Extra Mile
  • The Everlasting Review

Module 12: E-Hospitality and Technology

  • Hospitality and Internet Advances
  • ICT and Internet Capabilities and Impacts in Hospitality
  • E-Solutions
  • Innovations in Hospitality
  • Gamification Cases in Hospitality E-Marketing
  • Social Media and Hospitality
  • Conclusions
  • Summary

Method of Assessment

To successfully complete the Hospitality & Catering course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Hospitality & Catering course. After successfully passing the Hospitality & Catering course exam, you will be able to apply for a CPD-accredited certificate as proof of your Hospitality & Catering expertise.


All students who successfully complete the Hospitality & Catering course can instantly download their free e-certificate. You can also purchase a hard copy of the Hospitality & Catering course certificate, which will be delivered by post for £9.99.

Who is this course for?

The Hospitality & Catering is ideal for those who already work in this sector or are an aspiring professional. This Hospitality & Catering course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.


The Hospitality & Catering is open to all students and has no formal entry requirements. To study the Hospitality & Catering course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.

Career path

The Hospitality & Catering is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Hospitality & Catering and gain an highly valuable skill that will help you excel in finding your ideal job.

Questions and answers

No questions or answers found containing ''.

Joanne asked:

Almost 16 can I still take it


Hi Joanne, Thanks for your interest. A leaner under age can do this course with his/her parents' consent. In that case, the parents will make the payment on behalf of their son/daughter. Stay Safe

This was helpful. Thank you for your feedback.

Hughes asked:

What's the actual duration of the hospitality & catering course?


Hi Hughes, Good morning. The approximate 'Hospitality & Catering' course duration is 05 hours if you want to finish at one go. However, you will get one-year access to the course upon purchasing. Therefore, you can complete it anytime within a year. Stay Safe.

This was helpful. Thank you for your feedback.

Fredrick asked:

How soon can I finish this hospitality & catering diploma?


Hi Fredrick, Good morning. The approximate 'Hospitality & Catering' course duration is 05 hours if you want to finish at one go. However, you will get one-year access to the course upon purchasing. Therefore, you can complete it anytime within a year. Stay Safe.

This was helpful. Thank you for your feedback.

Ayan asked:

What's the assessment method of this hospitality & catering course?


Hi Ayan, Good morning. There will be two exams after completing the 'Hospitality & Catering' course. A mock and a final exam. Both will be in MCQ based. Stay Safe.

This was helpful. Thank you for your feedback.

Esther asked:

I'm a slow learner so is that ok I would like to be this course if I can


Hi Esther, Good morning. The course has no prerequisites so anyone interested to improve their knowledge can attend the course. Once you purchase any course from us, you will have one-year access to the course, and you can complete the course anytime within a year. Stay Safe.

This was helpful. Thank you for your feedback.

Esther asked:

How much per month payment plan for 0ne course


Hi Esther, Good morning. The price of the course is £10 at the moment. This is a one-time upfront payment for the course. Stay Safe.

This was helpful. Thank you for your feedback.


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.