Hospitality Assessor

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Reed courses certificate of completion

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• Module 1: Introduction to Hospitality and Revenue Management 05:00

  • 1: Introduction to Hospitality and Revenue Management 05:00

• Module 2: Business Prospect of the Hospitality Industry 07:00

  • 2: Business Prospect of the Hospitality Industry 07:00

• Module 3: An Overview of the Hotel Industry 06:00

  • 3: An Overview of the Hotel Industry 06:00

• Module 4: The Process of Selection and Recruitment in the Hospitality Industry 18:00

  • 4: The Process of Selection and Recruitment in the Hospitality Industry 18:00

• Module 5: The Process of Development and Training in the Hospitality Industry 16:00

  • 5: The Process of Development and Training in the Hospitality Industry 16:00

• Module 6: Hospitality Management Operations 05:00

  • 6: Hospitality Management Operations 05:00

• Module 7: Management of Service Quality in the Hospitality Industry 10:00

  • 7: Management of Service Quality in the Hospitality Industry 10:00

• Module 8: Importance of Revenue Management 04:00

  • 8: Importance of Revenue Management 04:00

• Module 9: Key Performance Indicator in Hospitality Revenue Management 03:00

  • 9: Key Performance Indicator in Hospitality Revenue Management 03:00

• Module 10: The Revenue Management 02:00

  • 10: The Revenue Management 02:00

• Module 11: Customer Satisfaction 02:00

  • 11: Customer Satisfaction 02:00

• Module 12: Supervision of Food Safety 06:00

  • 12: Supervision of Food Safety 06:00

• Module 13: Food Safety Legislation 07:00

  • 13: Food Safety Legislation 07:00

• Module 14: Food Safety Management System 06:00

  • 14: Food Safety Management System 06:00

• Module 15: Food Safety Management Tools 05:00

  • 15: Food Safety Management Tools 05:00

• Module 16: Food Safety Training for the Staff 04:00

  • 16: Food Safety Training for the Staff 04:00

• Final Words 01:11

  • 17: Final Words 01:11

Hospitality Assessor Training

The Hospitality Assessor course materials were created with the help of Hospitality Assessor professionals, and all information on Hospitality Assessor is maintained up to date on a regular basis so that learners do not fall behind on current trends/updates on Autism.

We've separated the Hospitality Assessor course into 16 user-friendly modules, covering all essential elements of Hospitality Assessor to provide learners with the skills and industry knowledge to further their careers in Hospitality Assessor.

Hospitality Assessor Curriculum

Module 1: Introduction to Hospitality and Revenue Management

• Introduction to Hospitality
• Importance and Scope of the Hospitality Industry
• Hospitality Revenue Management
• The Purposes and Fundamentals in Hospitality Revenue Management

Module 2: Business Prospect of the Hospitality Industry

• Hospitality Business Prospect
• Preparation Before You Open Your Hotel
• What are the Rules and Regulations Involved in Starting and Running a Hospitality Business?
• Turnover in a Hospitality Business

Module 3: An Overview of the Hotel Industry

• Hotel
• Eco Hotel
• Conference and Resort Hotels
• Boutique Hotel
• Apartment Hotel
• Destination Club
• Motel
• Inn
• Resort
• Bed and Breakfast
• Gratuity

Module 4: The Process of Selection and Recruitment in the Hospitality Industry

• Flexible Employee
• The Importance of Planning Ahead
• The Job Description
• Describing the Ideal Recruit
• Attracting Candidates
• Advertising
• Getting Information from the Candidates
• Short – Listing the Candidates
• Selection
• One-to-One Interview
• Two or More Interviewers
• More than One Interview
• Role Plays
• Personality/Aptitude Test
• References
• Selection Interviews

Module 5: The Process of Development and Training in the Hospitality Industry

• Introduction
• The Benefits of Training
• Identifying Training Needs
• The Training Plan
• Carry Out the Training Programme
• Evaluating the Training Undertaken
• Developing a Training Programme
• Identification of Tasks and Job Management Skills
• Preparing Step-by-Step Procedures
• Management Concepts
• Steps in the Training Process
• Preparation: “Get Ready”
• Delivery: “Show Me”
• Methods of Presentation
• Skill Demonstration
• On-the-Job Training

Module 6: Hospitality Management Operations

• Front Office Operations
• Management of Housekeeping, Engineering and Security Operations
• Management of Food and Beverage Operations

Module 7: Management of Service Quality in the Hospitality Industry

• Introduction
• Quality Management in Hospitality Industry
• Hospitality Retail Service Quality
• The Five Dimensions of Service
• Quality Management and Hospitality Retail Operations
• Inspections and Quality Assurance
• Quality Advisor’s Visit
• Statutory Obligations
• Quality Standard Awards in Hospitality Operations
• Investors in People
• Total Quality Unit Management
• Quality Management in Tourism
• Caring for Customers in Tourism

Module 8: Importance of Revenue Management

• Why is Revenue Management Important in Hotels?
• Demand Calendars
• Market Segments
• Competitor Analysis
• Revenue Management Challenges

Module 9: Key Performance Indicator in Hospitality Revenue Management

• Essential Skills for a Successful Revenue Manager
• The Revenue Manager’s Role
• What are Revenue Management Key Performance Indicators?
• Most Used Revenue Management Key Performance Indicators

Module 10: The Revenue Management

• Forecasting
• Pricing
• Profitable Distribution Strategy

Module 11: Customer Satisfaction

• Great Expectations
• Delivering the Dream
• The Extra Mile

Module 12: Supervision of Food Safety

• What is a supervisor?
• Essential Supervisor Skills
• Suggested Responsibilities of a Supervisor
• The Role of the Supervisor
• What Sort of Supervisory Styles Count?
• Failures of Management and Supervisors
• Food Safety Cultures
• Standards
• Food Safety Policies
• Quality Assurance
• Quality Control

Module 13: Food Safety Legislation

• Current Legislation
• Food Law Enforcement Agencies
• Enforcement of Food Laws
• Food Law Code of Practice
• Food Hygiene Legislation
• Whistleblowing in the Food Industry
• Fines and Prosecution
• Due Diligence
• Food Business Operator Responsibilities

Module 14: Food Safety Management System

• What is a Food Safety Management System (FSMS)?
• What is Hazard Analysis Critical Control Point (HACCP)?
• The Implementation of HACCP (12 logical steps)
• Food Safety Management System Based on HACCP Principles

Module 15: Food Safety Management Tools

• Safer Food, Better Business (SFBB)
• Food Safety Management for Retailers
• Cook Safe Food Safety Assurance System
• My HACCP for Small Food Manufacturers
• Management Responsibilities
• Documenting the Food Safety System

Module 16: Food Safety Training for the Staff

• The Importance of Training
• Staff Induction Training
• On-Going Training
• Staff Training Records
• The Role of The Management

Hospitality Assessor course certificate

You will get a FREE digital certificate when you have successfully finished your Hospitality Assessor course.

Hospitality Assessor Training

Anyone who is interested in Hospitality Assessor can enrol in this Hospitality Assessor course.

Hospitality Assessor Training

As no previous knowledge or experience in Hospitality Assessor is necessary.

Hospitality Assessor Training

This Hospitality Assessor course can help you get the job you're after in the sector.

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