Hospital Front Desk Management Training Course

This Times Business School Hospital Front Desk Management Diploma course will prepare participants for front desk positions in hospitals, clinics, physician’s offices, health care centre and other health-related organisations. This diploma course is specially tailored to enhance the skills of front desk personnel in hospitals and presents a systematic approach by detailing front desk procedures that are relevant to hospital management. Procedures include admissions, discharges, satisfaction of patient’s expectations, maintenance of high-quality standards, roles and responsibilities of a manager, and so on.

Cost

The course fee includes every thing you need to complete the course, it includes registration, learning materials, assessment and certification.

Course Delivery

This is a self-study course, students have 100% freedom to complete the course, there is no time restriction on this course.

Certification

Students will be awarded the Hospital Front Desk Management Diploma. After students complete the course, we will send their Diplomas within 24 hours. The Diploma is Internationally recognized and will open unlimited opportunities to the learners.

Accreditation

The course is accredited by The CPD Qualifications Group.

Course Assessment

This course does not involve any written exams. students need to answer 4 assignment questions to complete the course, the answers will be in the form of written work. students can write the answers in their own time. Each answer need to be 200 words ( 1 Page ). once the answers are submitted, the tutor will check and assess the work.

Course Duration

The course can be completed in a very short time, it totally depends on the life style of the learners. Also, there is no pressure on students to complete the course on fast mode, the course is valid for 12 months, so students can complete the course with complete peace of mind and with no pressure at all.

Course Mode

This is a self-study course, students have 100% freedom to complete the course, there is no time restriction on this course.

Learning Materials

Students will be provided all the learning text materials to assist them in completing the course.

This diploma course will provide participants with the fundamental knowledge that are relevant and important to excellent customer or patient Service in hospitals. Participants will learn how to effectively handle different categories of patients, Emergency, VIPs, etc. Participants will also learn the importance of Communication in hospitals, how to communicate with traumatised patients and how to communicate and Empathise with relations of a deceased patient.

Learning Outcomes

At the end of this diploma course, you will be awarded with a Hospital Front Desk Management Diploma, and will also be able to:

• Welcome patients and visitors by greeting patients and visitors to hospital
• Optimize patient’s satisfaction, ensure treatment room utilization by scheduling appointments in person or by telephone.
• Keep patient appointments on schedule by notifying doctors of patient's arrival
• Review service delivery compared to schedule and remind doctors of service delays.
• Comfort patients by anticipating patients' anxieties, answer patients' questions and maintain the reception area.
• Ensure availability of treatment information by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.
• Ensure company’s policies and security requirements are met and schedule shifts of hospital staffs

Students need to be 18+ to apply for this course, no previous knowledge required.

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