Want to know the steps to provide technical support and troubleshooting services to end-users needing assistance with their computer hardware or software? Do you get on with the technologies that organisations rely on to do business up-to-date and run smoothly?
If you find these questions interesting and want to explore the answers, then enrol now, and you will surely enjoy this Helpdesk Support Training Course.
This excellent course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Helpdesk Support Training Course is for you.
We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.
Benefits of studying Helpdesk Support Training Course:
- 24/7 access to the course for 12 months
- No hidden fees or exam charges
- CPD endorsed certification on successful completion
- Full Tutor support on weekdays (Monday – Friday)
- Efficient exam system, assessment and instant results
- Improve your chance of gaining professional skills and better earning potential.
This training program intends at providing you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues, supporting complicated software and computer technology. The course emphasises on the importance of providing Help Desk support services and explains customer service, IT Service Management and the technical activities in the most effective way possible.
This course is designed with the following modules:
- What’s Missing in Telephone Communication?
- Verbal Communication Techniques
- Who are Your Customers?
- To Serve and Delight
- Did You Hear Me?
- Asking the Right Questions
- Saying No
- Sales by Phone
- Taking Messages
- Staying Out of Voice Mail Jail
- Closing Down the Voice
- Cold and Warm Calls
- Developing a Script
- Perfecting the Script
- Handling Objections
- Negotiation Techniques
- It’s More Than Just a Phase
- Phone Tag and Getting the Call Back
- This is My Mentor
- Stress Busting
- News from Within
How is the course assessed?
To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
While I receive a certificate of completion?
Upon successful completion you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your Certificate at an additional cost.
Who is this course for?
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The Helpdesk Support Training Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
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