Helpdesk Support Training Course

CPD endorsed Certification

One Education


£199 inc VAT
Or £66.33/mo. for 3 months... Read more
Study method
Online, self-paced
No formal qualification
Additional info
  • Tutor is available to students

25 students purchased this course


Want to know the steps to provide technical support and troubleshooting services to end-users needing assistance with their computer hardware or software? Do you get on with the technologies that organisations rely on to do business up-to-date and run smoothly?

If you find these questions interesting and want to explore the answers, then enrol now, and you will surely enjoy this Helpdesk Support Training Course.

This training program intends at providing you with an overview of the standard knowledge and skills required to assist an individual seeking help for troubleshooting technical issues, supporting complicated software and computer technology. The course emphasises on the importance of providing Help Desk support services and explains customer service, IT Service Management and the technical activities in the most effective way possible.

This excellent course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Helpdesk Support Training Course is for you.

We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

Benefits of studying Helpdesk Support Training Course:

  • 24/7 access to the course for 12 months
  • No hidden fees or exam charges
  • CPD endorsed certification on successful completion
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential.

Course media


Course Design

This course is designed with the following modules:

Module 01

  • Telephone Communication
  • Verbal Communication Techniques
  • Customers and Clients
  • To Serve and Delight
  • Hearing Properly

Module 02

  • Asking the Right Questions
  • Saying No
  • Sales by Phone
  • Taking Messages
  • Staying Out of Voice Mail Jail
  • Closing Down the Voice
  • Cold and Warm Calls

Module 03

  • Developing a Script
  • Perfecting the Script
  • Handling Objections
  • Negotiation Techniques
  • It’s More Than Just a Phase
  • Phone Tag and Getting the Call Back
  • This is My Mentor
  • Stress Busting
  • News from Within

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful course completion, you will qualify for a CPD certificate from One Education as proof of your new skills. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Who is this course for?

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Helpdesk Support Training Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

Questions and answers

No questions or answers found containing ''.

Matilda asked:

Will I find a job after my course


Hi Matilda, Thanks for the question. This is a self-development online course. We believe this course will enhance your skills and will help you to become an expert in this sector. But we can not confirm any job guarantee as it completely depends on the employers. Thanks.

This was helpful. Thank you for your feedback.

Nuno asked:

Hi, i am from Portugal i work in IT as helpdesk support, can I buy this course. Thanks


Hi Nuno, Thanks for reaching out. All our courses are completely online, including the course materials. You can do the courses from anywhere in the world. As our courses are accessible from all the major devices and browsers, you can access the course from your device as well. Thanks.

This was helpful. Thank you for your feedback.


Currently there are no reviews for this course. Be the first to leave a review.


What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


Mobile Navigation