Helpdesk Support Analyst Certification

1 Hour Online CPD Accredited Course With Tutor Support.

Active Recruitment Ltd


£19 inc VAT
Study method
Online, self-paced
1 Hour
Access to content
Lifetime access
No formal qualification
1 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Learning about the Helpdesk Support Analyst position is vital for everyone who wants to expand their knowledge on every aspect of this vital job - whether you are an aspiring analyst looking to land your dream job, or a current analyst looking to sharpen your skill set.


1 CPD hours / points
Accredited by The CPD Certification Service


This course provides a comprehensive guide to the qualifications and skills needed, as well as a thorough insight into the daily tasks of a helpdesk support analyst.

From expert tips on getting into the industry and elements to emphasise in interviews, to a full description of the personal traits and technical expertise needed on a day-to-day basis, this course covers everything you need to know about becoming a successful helpdesk support analyst!

You Will Learn

  • The qualifications and experience needed for the job
  • A comprehensive guide to the daily tasks and challenges faced
  • The technical skills required to perform the job effectively
  • The vital personal traits required to both excel in the position and emphasise in interviews to land the job

Benefits of Taking This Course

  • You will land the helpdesk support analyst job of your dreams
  • You will improve your resume and sharpen your interview skills
  • You will increase your chances of the promotion you’ve been looking for
  • You will increase your client base by offering an efficient and professional service


Internet access

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