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Help Desk Technician - Job Ready Programme with Career Support
Thames College

Elevate Your Career with Expert CV Advice, Portfolio Development, and No Surprise Fees

Summary

Price
£999 inc VAT
Or £83.25/mo. for 12 months...
Study method
Online
Duration
6 months · Self-paced
Access to content
1 year
Qualification
No formal qualification
CPD
310 CPD hours / points
CPD What's this?
Achievement
Endorsed by The Quality Licence Scheme
Certificates
  • CPD Accredited Hardcopy Certificate - Free
  • CPD Accredited PDF Certificate - Free
  • QLS Certificate - Free
Assessment details
  • Assignment For QLS Endorsed Certificate (included in price)

Overview

As businesses continue to rely on digital infrastructures, the demand for Help Desk Technicians is expected to grow. With the UK tech sector expanding, opportunities for technicians to support cloud computing, cybersecurity, and remote work environments will increase. Over the next five years, the demand for skilled IT support is projected to rise across various industries.

Why Should People in the UK Invest Their Time in Help Desk TechnicianSector?

As businesses increasingly rely on IT infrastructure, the demand for Help Desk Technicians continues to grow. With the ongoing digital transformation, companies across industries need reliable tech support, making this a stable and high-demand career choice.

Help Desk Technician Career Path Overview:

The career path for a Help Desk Technician typically begins with entry-level positions, where individuals gain experience solving basic IT issues, troubleshooting hardware and software problems, and providing customer support. This role builds foundational skills in IT support and customer service, serving as a stepping stone for career progression.

Take charge of your career by enrolling in the Help Desk Technician programme today! With comprehensive career support, including expert help with CV creation and interview preparation, we’ll assist you in securing your ideal job. Don’t miss the opportunity to become a proficient Help Desk Technician—enrol now and begin shaping your future!

Please Note: Thames College is a One Education approved resale partner for Quality Licence Scheme Endorsed courses.

Achievement

Certificates

CPD Accredited Hardcopy Certificate

Hard copy certificate - Included

CPD Accredited PDF Certificate

Digital certificate - Included

QLS Certificate

Hard copy certificate - Included

Assessment details

Assignment For QLS Endorsed Certificate

Included in course price

CPD

310 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

What’s Included in The Help Desk Technician - Job Ready Programme Package?

The Help Desk Technician - Job Ready Programme provides a comprehensive suite of services designed to help you successfully secure a job. Here’s a breakdown of what’s included:

  • Core Course Content: Full access to all career path courses, providing a strong foundation in IT skills.
  • Certification: Receive free certificates upon completion, in both PDF and hard copy formats for each course.
  • Job Market Analysis: Insights into current job market trends and opportunities to guide your job search strategy.
  • Job Readiness: A thorough review of your course progress to ensure you're fully prepared to enter the workforce confidently.
  • CV and Portfolio Enhancement: Professional help to improve your CV and portfolio, showcasing your skills to stand out in the job market.
  • LinkedIn Optimisation: A professional overhaul of your LinkedIn profile to attract recruiters and industry professionals.
  • Resource Library: Access supplementary materials like e-books, industry reports, and video tutorials to expand your knowledge.
  • Expert Tutor Support: Ongoing assistance from subject matter experts to guide you through learning and advanced topics.
  • 24/7 Mentor Support: Continuous access to a dedicated mentor for up to 3 months after programme completion to support follow-up and problem-solving.
  • Access to Industry Tools: Temporary access to industry-standard software (e.g., Grammarly Premium) to gain hands-on experience with relevant tools.

Entry Requirements:

No formal requirements—any UK resident aged 18 or over can enrol. Basic English skills, computer literacy, and a valid UK work permit are necessary.

Course Curriculum:

  • Section 1: Introduction
  • Section 2: Information Technology
  • Section 3: Components of IT
  • Section 4: Hardware
  • Section 5: Operating System
  • Section 6: Application/Software
  • Section 7: Networking
  • Section 8: Security
  • Section 9: Traffic Flow & Enterprise Level IT Components
  • Section 10: Storage
  • Section 11: Database
  • Section 12: Virtualisation & Cloud
  • Section 13: Management & Other IT Jobs

You will also receive these additional courses with Help Desk Technician:

  • Customer Relationship Management
  • Creative Web Design with HTML5, CSS3 and Bootstrap
  • Web Design and WordPress Training
  • Computer Programming and Coding Diploma
  • Certificate in Know Your Customer & Customer Due Diligence
  • Certificate in Handling a Difficult Customer
  • Phone-Based Customer Service
  • Equality and Diversity Training Course
  • Business English and Communication
  • Body Language Masterclass Communication Through Movement
  • Cross - Cultural Awareness
  • Communication Building Masterclass
  • Sales & Negotiation Skills
  • The Art of Persuasive Communication
  • Workplace Confidentiality
  • Self Confidence & Self Esteem
  • Problem Solving and Decision Making
  • Time Management
  • Decision Making and Critical Thinking

Who is this course for?

  • Entrepreneurs seeking to handle their own business's IT support needs.
  • Managers looking to gain technical skills to support in-house IT operations.
  • Business owners wanting to troubleshoot and resolve basic technical issues independently.
  • Individuals responsible for overseeing IT infrastructure in smaller companies.
  • Those looking to understand and manage IT systems for operational efficiency.

Requirements

No formal requirements—any UK resident aged 18 or over can enrol. Basic English skills, computer literacy, and a valid UK work permit are necessary.

Career path

  • Help Desk Technician - £23,000 per year
  • IT Support Technician - £25,000 per year
  • First-Line Support Engineer - £22,500 per year
  • Service Desk Analyst - £27,000 per year
  • Technical Support Specialist - £28,000 per year
  • Desktop Support Engineer - £30,000 per year
  • Network Support Technician - £32,000 per year
  • IT Helpdesk Analyst - £24,000 per year
  • Second-Line Support Engineer - £32,500 per year

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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